Maben Vehicle Hire Reviews 326

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gave the team a phone call at very short notice,and within 20 mins I was driving away in van. Can't fault,used before,various vehicles, will use again

Rated 5 out of 5 stars

Very helpful and friendly staff. Any questions answered quickly, efficiency and informatively with good advice given. All details covered so that there are no grey areas, no confusion. Clean vehicle,... See more

Company replied

Rated 5 out of 5 stars

We broke down in France and my son hired a Man LWB from Maben to pick up our stuff. So relived that the van was almost like new and everything was working and clean! So many times we have hired va... See more

Company replied

Rated 5 out of 5 stars

You may find a service as good in South Wales but you will not find one better. exceptional Service, swift, efficient and friendly staff. The prices are good too, they even offer a 4 hour rate which... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

326 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend Maben

I used Maben to hire a car at very short notice, when holiday transport arrangements suddenly fell through. The staff were incredibly helpful in every way - sorting a car at short notice, delivering it to our accommodation, agreeing to collect it from a different destination and even allowing an extra couple of hours rental without charging for an extra day. The £250 deposit charged at the time of booking was promptly refunded at the end of the rental ... and the car was great too! Would definitely use them again.

April 24, 2023
Unprompted review
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Reply from Maben Vehicle Hire

We are glad that you were happy with the service that you received. We hope that you enjoyed your brief holiday in Wales and we look forward to seeing you the next time you visit.

Rated 5 out of 5 stars

Above and beyond

Friendly and helpful staff made this hire an easy and pleasant experience. The vehicle was spotless (indeed, the inner flooring of the van was possibly too polished for the unwary!) and swiftly readied. I hired it for a full day, but as I finished my task before lunch the booking length was kindly amended to reflect the shorter time and cheaper hire cost. Much appreciated!
Highly recommended.

May 17, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your feedback and we are glad that we were able to accommodate your needs.

Rated 5 out of 5 stars

Excellent customer service today

Excellent customer service today, friendly, flexible and a pleasure to deal with. Many thanks Maben!!

May 13, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for choosing Maben. We hope that you will return to us the next time you require a vehicle

Rated 5 out of 5 stars

Rented a 9 seater minibus

Rented a 9 seater minibus - Vehicle was in excellent condition and perfect for our road trip. Customer service was superb and I will hire from Maben again. If you need a vehicle go here - Highly recommended!!

April 26, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Matthew. I hope that your trip to Scotland was enjoyable for yourself and your friends. Hopefully see you next year for a your return trip.

Rated 5 out of 5 stars

WAV hire

I booked a WAV vehicle with Maben at short notice. The telephone booking was quick and easy, Siobhan was very helpful. We will definitely be using Maben Vehicle Hire again and would happily recommend them, Ian

April 27, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Ian. We are glad that we were able to help you at short notice.

Rated 5 out of 5 stars

great experience

so very professional customer service was just great staff were brilliant vehicle was a dream,., thankyou MABEN i will definetely use again

April 12, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your kind words Mr Postian. I hope you partner enjoyed her holiday and you didn't miss her while she was away. We are glad to have been able to help with her travels.

Rated 5 out of 5 stars

Top class vehicle rental

I’ve been using Maben since they started in a small outlet on the Highway in New Inn.
Their service then was excellent and since then they have grown into a much bigger company but the quality of service has only got better. The fleet of vehicles is top class!
I have absolutely no hesitation in recommending Maben whenever you need to hire a vehicle.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Maben Vehicle Hire - class act

Needed a long wheel base closed van immediately ...was able to book a vehicle straight away with no fuss. Booked it initially for three days but then only required it for two ... again this was no problem. The vehicle itself was almost brand new and was immaculate.
I wish our own vehicles were kept that well.... Thank you

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely satisfying ordeal

Extremely satisfying ordeal, professional staff and fantastic vehicles. Will be back for future hire.

October 13, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thank you, Mr Probert. Brilliant feedback

Rated 5 out of 5 stars

Best vehicle hire around

Best vehicle hire around …straight forward no fuss pick up…no fuss return .a great company polite and helpful staff… top marks to the receptionist…very efficient, and a very pleasant personality .Won’t hesitate to use them again..

October 14, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mr Filer. We are glad that you were happy with the service that you received.

Rated 5 out of 5 stars

What a fab team!

What a fab team from start to finish. Booking online was easy, followed by a friendly phone call to confirm booking. On arriving to collect the van was greeted with friendly team who couldn’t have been more helpful. Returned van and received deposit back straight away. Highly recommend. Would not go anywhere else. Loved the van. Didn’t want to give it back.

October 1, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your fabulous feedback. We are glad that you were happy with the service that you received.

Rated 5 out of 5 stars

Good service

Good service, delivered and picked up the car when required and at a fair price. I have used Maben before and will use them again.

October 3, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mr Rees. We look forward to your future custom.

Rated 5 out of 5 stars

excellent customer service from booking…

excellent customer service from booking to returning. Will definately use in the future when needing a van.

October 1, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mr Raymond. We're glad that you were happy with your customer journey. We look forward to meeting you again.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Clear instructions. Would definitely recommend.

September 25, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your feedback

Rated 5 out of 5 stars

Again hired 2 cars this year the staff…

Again hired 2 cars this year the staff were very helpfull as usuall and nice clean cars to choose from would recomend to anybody who wants to hire a vehicle

September 8, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mr Curr. Thanks for your loyal custom

Rated 5 out of 5 stars

Highly recommend Maben

Great company to deal with , very friendly helpful & professional !The long wheel base van we hired for the weekend was brand new and immaculate , all the paperwork was ready for us as soon as we arrived . Highly recommend this company 👍

September 10, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mrs Roberts. We are glad that you were happy, and we hope that you will continue to use and recommend us in the future. Thank you for your custom

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