Mac Replacement Keys Reviews 469

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and excellent service, noting that orders arrive promptly and the support team is very responsive. Many people are happy with the quality of the replacement keys, finding them to be a perfect match for their original parts and easy to install. However, some customers also noted issues with the product itself, mentioning that a few keys didn't fit correctly or arrived with minor defects. There were also occasional reports of delivery delays or receiving the wrong key, though the company often resolved these issues by sending replacements quickly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good quality,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Order

People report positive experiences with their orders. Customers found the ordering process quick and easy,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the product's quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a replacement A key for my macbook air 2024 and it was initially delayed by royal mail. I reached out to macreplacementkeys and they issued a second key for free and refunded the shippin... See more

Rated 5 out of 5 stars

I found Mac replacement keys via a google search. The communication was outstanding.I emailed and asked a question prior to the order they responded immediately. I then received the key the next days,... See more

Rated 5 out of 5 stars

What can I say other than brilliant! Arrived quickly and I followed their online video instructions to replace my MacBook Pro command key (“,) I would strongly recommend this company for replac... See more

Rated 5 out of 5 stars

I broke a single up arrow keyboard button from my MacBook Pro M1. I visited few local repair shops who all quoted me £250+ to replace entire keyboard. I ordered the single required key from MRK, it... See more


Company details

  1. Computer Repair Service

Written by the company

Mac Replacement Keys provides replacement keycaps and clips for Apple MacBooks, MacBook Airs, MacBook Pros as well as other Apple keyboards.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Service

Good service. The ordering was easy and the item arrived promptly. Had the key The business also has YouTube guides on fitting keys, which are helpful.

December 2, 2025
Rated 5 out of 5 stars

Brilliant customer service! Thanks so much!

It's one thing to order something incorrectly and have that wrong thing sent to you and having to deal with the fallout. These guys not only tolerated my error, but they got back to me in relation to my request to change the order very quickly, held the shipment until we had confirmed I was ordering the right ones, and then shipped it. I really appreciate this attention to customer service, thanks again for your help! It also goes to show that the customer "isn't always right"! :-)

December 1, 2025
Rated 5 out of 5 stars

Wrong key delivered

Wrong key delivered. Replacement sent.awaiting. Good email communication.

November 16, 2025
Mac Replacement Keys logo

Reply from Mac Replacement Keys

Hello,

Sorry to see this has happened. Please kindly get in touch with us at help@macreplacementkeys.com so we can ship the correct key for you right away.

Kind regards,
Thomas

Rated 5 out of 5 stars

Great Service!

Place an order and when it arrived I realise I had made a mistake, they were extremely helpful, fast and efficient in sorting out my mistake. Highly recommend!

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

The key is impossible to put on the…

The key is impossible to put on the keyboard and I still haven’t managed to

October 13, 2025
Mac Replacement Keys logo

Reply from Mac Replacement Keys

Hello,

Thank you for your order. Sorry to see you've not managed to install the key.

Please kindly get in touch with us at help@macreplacementkeys.com and we can assist you with this.

Kind regards,
Tom

Rated 5 out of 5 stars

Excellent service and quality keys

Site was easy to use and my purchase arrived in good time, but there was a hairline fracture on the underside of the key. I sent a message to their support through their site and it was rectified shortly after and they sent a replacement key. Couldn’t ask for better service really!

September 22, 2025
Rated 3 out of 5 stars

Item arrived in good time

Item arrived in good time, problem is they sent the wrong key but fortunately I only needed the hinge clip so alls well that ends well

September 9, 2025
Rated 5 out of 5 stars

Overall amazing!

The keys came on time, and were very easy to install. The product is really good. Finally after years I get to have proper British English keys

September 10, 2025
Rated 5 out of 5 stars

Great customer service

For whatever reason, my replacement key didn't arrive (left it plenty of time in case post). The guys sent me another key with no quibble. I'm really grateful, the key is perfect and works excellently

September 3, 2025
Rated 1 out of 5 stars
Mac Replacement Keys logo

Reply from Mac Replacement Keys

Hi Justin,

Sorry to see the key you ordered was not compatible with your device.

Please kindly get in touch with us at help@macreplacementkeys.com so we can help you resolve this issue.

Kind regards,
Thomas

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