Mad About Nature Ltd Reviews 

459
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural products, noting that the soaps smell wonderful, lather rich and creamy, and leave skin feeling soft and nourished. Consumers love the extensive selection of gorgeous fragrances and high-quality ingredients used in every handmade bar. People also mention the excellent delivery service, noting that packages arrive quickly, are beautifully packed, and use minimal or recyclable packaging. Reviewers consistently experience helpful customer service and find the website easy to use when checking product ingredients. Many buyers plan to continue purchasing these wonderful items and eagerly recommend them to friends and family.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the natural ingredients, wonderful... See more

Quality

Reviewers mention positive feedback about quality, praising the well-made products with gorgeous, natural... See more

Order

Reviewers highlight positive aspects of order, consistently praising the easy website process and fast... See more

Delivery service

Consumers express immense satisfaction with the delivery service, consistently highlighting prompt arrivals... See more

Service

Clients share appreciation on service, consistently highlighting an excellent and great experience from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stocked up on more of my favourite soap (Himalayan salt peppermint and charcoal) Please never change the recipe it's so nice to find one without rapeseed in. They last me about 4 months with daily was... See more

Rated 5 out of 5 stars

Found this company by chance whilst looking for 'posh soaps ' to give as gifts. Placed an order which was well packaged and delivered quickly. The products are amazing! The perfume is gorgeous and in... See more

Rated 5 out of 5 stars

I've had a great experience with this company. I spoke to the lovely Keilly about wanting different soap sets for both men and women as presents for my 50th wedding anniversary guests. They arrived b... See more

Rated 5 out of 5 stars

Product and service! Both excellent, gift set of excellent quality and smells fabulous not like the more artificial better known brands. The service brilliant very helpful and sorted everything very... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store
  3. Cosmetics Wholesaler

Written by the company

We are a family business committed to hand-making bathing products that are free from plastics, Palm oil & the chemical-overload we are exposed to everyday. We are passionate about our handmade soaps & bathing products and the beneficial reasons for using them. Handmade luxurious, beautiful soap, skincare & bathing products. ​​​​​​​​​​​​​​​​​​ All natural ingredients including pure essential oils. Our soaps are made using the traditional cold processed method which retains all the goodness and the natural moisturiser - glycerine. Most commercial soaps have this lovely ingredient taken out which is why soap can be very drying on the skin. We DO NOT use PALM OIL, SLS, EDTA, PARABENS or any other nasty chemicals in our soaps. They are also suitable for vegetarians & vegans (except soaps that contain bee products & goat's milk). We pride ourselves on putting passion and creativity into each of our products. From thinking of how colours and patterns can work together in a bar of soap......to what type of boxes to use to make out gifts look luxurious but not overly expensive. As a creative maker of these products I thrive on developing new ideas and putting them into practice. I believe creative progression is key to keeping our business interesting and eye catching! We recycle as much as we can at home and for the business and use minimal packaging which can be recycled. We believe strongly in re-using or composting wherever possible. We reuse packaging when we send out our parcels to you. Kind to the environment, gentle on the skin. We hope you enjoy our products! All of our soaps have been safety tested and comply with current UK legislation and regulations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(459)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing soaps!

Absolutely amazing soaps! I'm using them nearly 10 years now. My skin is softer and doesn't flake as it used to. They always go an extra mile for the customer ❤️

February 17, 2026
Rated 5 out of 5 stars

I've hada great experience with this company

I've had a great experience with this company. I spoke to the lovely Keilly about wanting different soap sets for both men and women as presents for my 50th wedding anniversary guests. They arrived beautifully packaged with a couple of free soaps for me! I picked this company due to their green credentials as nature is especially close to my heart.

February 5, 2026
Rated 5 out of 5 stars

Product and service!

Product and service!
Both excellent, gift set of excellent quality and smells fabulous not like the more artificial better known brands.
The service brilliant very helpful and sorted everything very quickly and very obliging on pick up times . Will definitely use again.

January 16, 2026
Rated 2 out of 5 stars

sad the quality has not been maintained

Hi having happily used this soap for many years my last order contained at least 2 soaps that I had to throw away as they went knobbly in use and were very unpleasant to use. I contacted Mad about Nature with a photo and this was their response.
"Looking at the picture it looks like the white clay hasn’t mixed in as well as it should have - I use a stick blender so maybe I could do with an upgrade and treat myself to a more efficient one - apologies for that!"
Needless to say, I shall not be reordering.

December 30, 2025
Unprompted review
Mad About Nature Ltd logo

Reply from Mad About Nature Ltd

Hi Barbara, I've left a little time since our email conversation to see if you updated this review but it's still here so i'd like to leave a public reply.

In her reply Keilly was friendly, polite and explained what may have happened to cause the issue with your two bars of fennel. Like I explained we both read your original email incorrectly and believed you had said you were happy to keep them (hence why we didn't immediately offer replacements) as explained on our email correspondence that was wrong as we should have done regardless.

As a small (but very busy!) business, Keilly produces thousands of bars of soap a year. We have 5 star ratings wherever we sell and many many repeat and happy customers. You yourself have been one of most regular customers. As far as I am aware this is the first time you expressed disappointment at them. It seems a little unfair to state the quality has declined on the basis of the issue you had in two bars after ordering dozens of bars previously...and after the honest explanation Keilly gave you. We didn't receive any other complaint and a batch of soap contains around 90 bars.

It saddens us you took the email from Keilly so badly when it was sent in a friendly, honest manner and Keilly thanked you warmly for your continued support.

I hope we can welcome your custom back at some point and you can once again enjoy the quality soap we produce and which you enjoyed for many years.

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