Mad About Specs Reviews 791

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Frame orderd on Jan 28th, paid the same day, However until today Not received a Frame.

Rated 5 out of 5 stars

This is the second time I’ve purchased glasses from Mad About Specs and wouldn’t go anywhere else. Two pairs of glasses on each order as I just couldn’t decide what ones where my favourite but they ar... See more

Rated 5 out of 5 stars

My repeat purchase was easily completed. The instructions were clear and straight forward to follow, after which I could track and monitor the progress of completing the order. Glasses arrived i... See more

Rated 5 out of 5 stars

Good online experience, prompt delivery of glasses to try at home and helpful feedback from staff via email. Although the glasses took slightly longer than expected to arrive I don't think I've ever... See more

Company details

  1. Health & Medical

Information provided by various external sources

Explore in our selection of glasses. We set fair prices on frames and lenses. Don't pay more if you should be paying less.


Contact info

4.0

Great

TrustScore 4 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mad about Mad about Specs

Good online experience, prompt delivery of glasses to try at home and helpful feedback from staff via email. Although the glasses took slightly longer than expected to arrive I don't think I've ever been as happy with how a pair of glasses look or feel (and I've been wearing glasses for 35 years).
I would definitely recommend Mad About Specs and I will be using them again.

April 22, 2021
Rated 5 out of 5 stars

Fantastic experience with mad about…

Fantastic experience with mad about specs. I would definitely use again and think they're much better value for money than the High Street opticians. I've recommended it to a few people who were also very happy with them.

April 18, 2021
Rated 5 out of 5 stars

Fantastic service from beginning to…

Fantastic service from beginning to end. So pleased with my glasses. Great quality, excellent price. Great communication throughout, from dispatch of my Home Trial, to dispatch if my actual glasses. Would thoroughly recommend them to anyone :)

April 17, 2021
Rated 4 out of 5 stars

Staff were Friendly and helpful

Staff were Friendly and helpful, always happy to offer advice. Dispatch time was a little longer than I had hoped for. Glasses arrived in high quality case, and very impressed so far.

April 16, 2021
Rated 5 out of 5 stars

So happy! Game-changing, trustworthy, reassuring

I rarely write reviews but with such a significant purchase like prescription glasses, and being so happy with the actual glasses themselves I felt I had to. I did 3 home try ons ordered on the same day - Mad About Specs, Bloom and Ace & Tate. The others were a little bit more swish with their packaging, but slower in delivery. While the experience of the site and presentation on delivery of the others - from a warm fluffy ‘I feel special’ perspective - was nice to have at home, the truth is I liked the frames better from Mad About Specs (the others may have had a better shot if they’d have what I wanted available).

Love my glasses, HD whatever extra is a game changer for vision (if not changed my lenses for 3 years or more!) and the blue light protection makes me feel like I’m taking care of my eyes a little more. Worth the money.

With a little bit of work on the branding, site UX and customer email flows, and maintaining availability of options to try may help this brand on their journey. But regardless, I’m happy to stick with them for a future order!

CANT EVEN BELIEVE I WANNA BUY ANOTHER PAIR! BUT I DO!

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect fit

Perfect fit, the glasses are high quality, the blue filter lenses are doing a great job in protecting my eyes.
Thank you for taking care of my vision :)!

April 14, 2021
Rated 5 out of 5 stars

Best service ever

Hey! I’m not usually one to leave reviews to be honest- but WOW. I am so so happy with my glasses. I wish I had found your website earlier. I absolutely love the whole idea of trying lenses at home, sending prescription in and having my own personalised glasses. And the customer service and team is absolutely amazing - literally couldn’t ask for anything more.
Thanks so much and have a nice day!

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Free trial of 4 pairs arrived very quickly, i then received a great discount and ordered 2 pairs in my prescription. They arrived very quickly too. Would definitely use again.

April 6, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look