Mad About Specs Reviews 791

TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

Frame orderd on Jan 28th, paid the same day, However until today Not received a Frame.

Rated 5 out of 5 stars

This is the second time I’ve purchased glasses from Mad About Specs and wouldn’t go anywhere else. Two pairs of glasses on each order as I just couldn’t decide what ones where my favourite but they ar... See more

Rated 5 out of 5 stars

My repeat purchase was easily completed. The instructions were clear and straight forward to follow, after which I could track and monitor the progress of completing the order. Glasses arrived i... See more

Rated 5 out of 5 stars

Good online experience, prompt delivery of glasses to try at home and helpful feedback from staff via email. Although the glasses took slightly longer than expected to arrive I don't think I've ever... See more

Company details

  1. Health & Medical

Information provided by various external sources

Explore in our selection of glasses. We set fair prices on frames and lenses. Don't pay more if you should be paying less.


Contact info

4.0

Great

TrustScore 4 out of 5

791 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So easy

So easy! I tried on some frames, picked the ones I loved and then inputted my prescription and voila! Love them...I'll be back!!

May 13, 2021
Rated 5 out of 5 stars

Adore!

I adore the beautiful and unique selection of glasses on the website and it was a joy picking my 4 pairs to try at home. The team provided excellent communication and customer service when I had queries. The brilliant home try-on feature meant I could choose a pair, relaxed, unrushed. I'm delighted with my choice! (Shangri-la pair in salmon has already received compliments 🥰)

May 12, 2021
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality , good price , excellent & easy to use website , home try quick & simple ! End product ...stunning 😍 🤓Thank you M. A. S. Delighted 💕

May 11, 2021
Rated 4 out of 5 stars

Purchase

Happy with the overall experience. Nice to try frames before buying although a bit disappointed with the cost as first purchase with MAS’s but assumed due to varifocal lenses

May 10, 2021
Rated 4 out of 5 stars

Generally happy with my purchase

Generally happy with my purchase. They look strong enough and the prescription seems to be the right one for my eyes. Only thing is they have already started getting a bit loose on the sides, but apart from that, they are fine and would recommend!

May 9, 2021
Rated 5 out of 5 stars

Very helpful

Very helpful, from my trial glasses to me sending them my prescription after I’d already purchased some frames, quick easy and cheaper than the in store alternatives

May 7, 2021
Rated 5 out of 5 stars

Highly recommend MAS

I had a great experience with Mad About Specs! The free home trials made it easy to pick the best glasses for me in a relaxed atomsophere, and they arrived the day after ordering them.

I just received my ordered glasses today, less than 2 weeks after ordering them. The packaging and presentation was very impressive and the glasses seem to be high quality. The customer service is amazing and the team are so helpful and friendly. I would absolutely order from Mad About Specs again.

May 7, 2021
Unprompted review
Rated 2 out of 5 stars

Distorted Lenses

I ordered trial frames which were great. After choosing a pair I ordered the lenses. Unfortunately they are very distorted and make everything look curved in my peripheral vision. I am very disappointed. My optician has said that the measuring system to check where your pupil sits in the lens is very unsatisfactory. I am concerned about sending them back as I don't now have faith that this is being done correctly.

May 6, 2021
Unprompted review
Mad About Specs logo

Reply from Mad About Specs

Hi Ruth,

We are terribly sorry that you are not having a good experience.
The lenses we use are owned by global renowed manufracture, and produce high quality lenses (Also used by small and large High St Opticians too.)
It sounds like an unfortunate case of random lens abberation.

As per our policy https://madaboutspecs.co.uk/pages/returns
You will see, that if you have any problems, to let us know. We would work with you to get your glasses right for you. And if the glasses did not work for you in the end, we would advise you to go to your local Opticians and refund you in full.
We support and respect our High St professional colleagues too.

As Optometrists who used to teach graduate Optometrists, and with over 20yrs of Clinical experience, we understand the importance of eye care.
We hope this helps. Wishing you a lovely evening.

With Kindest Regards,
Ravi
Optometrist/Eye Specialist
Mad About Specs Team

Rated 5 out of 5 stars

Excellent service

Excellent service, as usual! I am a returning customer, so that goes to show why I always choose MAS whenever I want to order my glasses. The quality is excellent, and the service truly speedy.

May 1, 2021
Rated 5 out of 5 stars

Excellent service :)

Excellent service!
The best pair of glasses I’ve had, the quality is really good (better than I was expecting!) and the sizing is spot on.
Customer service was super - I always got timely replies to my emails.
Would definitely have another pair from here in the future.

April 30, 2021
Rated 5 out of 5 stars

If I can end up with a lovely pair of specs 🤓

I am 65 years old and decided to use Mad about Specs.
Ask as many questions as you like, they are brilliant. So patient and understanding, I especially liked the trial scheme where you trial up to 4 x frames at a time. I persisted with this method and found just what I wanted. With me anyway, my lenses were not straight forward, but they were tireless in their efforts to get things just right. In the end I paid a third of the price I have previously paid on the high street, saving me more than £200 pounds! Thank You! ‘Mad About Specs’

April 25, 2021
Unprompted review
Rated 2 out of 5 stars

I bought some glasses from this…

I bought some glasses from this website, they were the wrong frames but the right prescription. I contacted them to let them know and have never received a reply

April 22, 2021
Mad About Specs logo

Reply from Mad About Specs

Hi Leigh,

We're so sorry to hear this.
We have looked through all our correspondance in emails and internal chats.
We have not been able to locate any communication from yourself via the email you provided us with, or by the name.

If you have recieved the wrong frame, then we must absoultely change this for you. We would not shy away, if something is wrong. We are constantly working to become better.
We will work with you to make it right.
Please do email us on info@madaboutspecs.co.uk
We're here to help.

In the meantime, we wish you a lovely day.

With Kindest Regards,
Ravi
Optometrist/Eye Specialist
Mad About Specs Team

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