Madpaints Reviews 

212
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint match to be spot-on, blending seamlessly with original finishes and making repairs look professional. People appreciated the ease of application with built-in brushes and the sufficient quantity provided for multiple touch-ups. Several reviewers also highlighted the quick delivery and excellent customer service, with staff being helpful and professional. However, some customers experienced significant issues with incorrect color matches, receiving paint that was clearly the wrong shade or even a different color entirely. A number of people also reported very poor service, including long delays in delivery, unfulfilled orders, and difficulties in getting issues resolved or refunds processed. There were also concerns about the quality of the paint, with some describing it as thin, lacking depth, or not covering well.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the perfect paint match and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as "absolutely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

212 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(212)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

Arrived super quickly over the bank holiday! I noted on my order I needed it urgently and it arrived within 3 days - and that was with New Years Day in the middle!
Great product, perfect match, done the job nicely. Thanks all!!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Madpaints Qualuty

Madpaints have exceptional skills that provide top quality products. Their service level is second to none.Prices are very good given what you get for it. Highly recommended.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Received an incorrect colour.

Received an incorrect colour for my order, mistakes happen! How Mad Paints dealt with this issue was faultless.
Great communication and issue resolved in very good time in a professional manner.

I would definitely use this company again.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Unfortunately at first they couldn’t find my paint match however they phoned me up and asked for the vehicle paint code which I provided. They then were able to send me a spray can of paint which was the exact match. Absolutely faultless service, highly recommended and I’ll definitely use Mad Paints again.

December 12, 2025
Unprompted review
Rated 2 out of 5 stars

No box or instructions

Ordered the full touch up box - took 1 week to arrive and when it did, it was just the bottles in a Jiffy bag with zero instructions. Not what I ordered and paid for. Poor.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Sent wrong colour...TWICE!!

I ordered a paint touch up pen for my MG5. I gave the registration number as requested, and waited.
Almost 2 weeks later, a paint pen arrived.
My car is metallic blue...they sent RED!
Notified them of the error. Very apologetic, sent a replacement pen, which was blue...DARK BLUE and not remotely similar to the metallic blue of my car.
So...I gave up. I will now go to a competant paint shop to get an exact colour match, which is probably what I should have done i the first place.
£18 down, but I'll take the hit to get the job done properly by somebody who knows what they're doing!
Disappointed.

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Poor service, paint definitely not a match

Provided Reg, email received asking for VIN screenshot as they couldn't locate the paint.
VIN screenshot taken, paint turned up by slow post, paint not even remotely the same colour.
Emailed company asking for refund or correct paint, again asked for screenshot of VIN, sent again complete with photo showing paint they sent next to my car.

Emailed me back asking for screenshot of paint they sent me, screenshot sent.

Result life force slowly draining from me for what should have been a simple paint match for a touch up stick.

Update

Sent all my details vin plate, make model etc, first paint I received was incorrect, after several long winded emails they sent a replacement paint, this one wasn't even for the correct make of vehicle and instead of a silver paint I got green.

So after a first failed attempt, the second attempt was even worse.

I have to give 1 star but to be honest wrong paint on 2 attempts it's a zero.

Can I recommend this company, definitely not based on service received.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

brilliant paint

brilliant paint. Sent my registration number. Couldnt believe how well it covered the scratches on my Ford Fiesta made it look like new. Me and my family were impressed, so easy to apply.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

DO'NT WASTE YOUR MONEY

what a waste of money, the paint colour is different to what the car colour is, don't waste your money on this company. Took the car and the paint to a body shop and they checked the colour to use and said it was nothing like the colour.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Incorrect paint

Ordered paint with registration number, they sent the paint promptly, sprayed the part went to fix to the car only to find it was the wrong colour, if they needed the paint code they should have asked for it instead of sending the wrong paint. Spoke to someone via email whom I can only say was totally clueless, sent them all the info they asked for, paint code, picture of car, even the Vin number for them to say they can’t guarantee I’d still get the correct paint! Think it might have been the fact that I asked for a can of primer with the correct paint as a curtesy for their mistake. What an unprofessional company! Stay away! They processed my refund promptly, that’s the one star.
Should have just gone to Halfords.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and super helpful!

I had asked few issues with my order and refund. They were able to support me and help me solve the issue. The colour match is also great too!

Ps. I'd say avoid the primer, because it's white and may make the outcome worse. Depending on the colour of your car of course! But overall, it's very fixable.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Refused refund

Refused refund - despite the fact I contacted the company and returned the item as they described. They denied receiving the return stating the issue was with Klana. The customer service was really poor - I would never use this company again.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

Well packaged, good quality paint, quick delivery, ordering by reg no. is very helpful; used paint to touch up both car and van (inc re-sealing very heavily sunburned car roof, avoiding partial respray, I am still congratulating myself on that one)

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

I am happy and pleased with my…

I am happy and pleased with my purchase. At first I was doubting if the product will really do justice but lo and behold I did apply it and the unfortunate mark on my car disappeared. Didn’t even look like there was a scratch.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Paint easy

It was easy to receive the exact colour match gave them the colour code and the spray tin was delivered in quick time

September 10, 2025
Unprompted review

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