Madpaints Reviews 

Very good product. Doescwhat it says on the tin. Easy to apply and coloured matched perfectly. You'd never guess it had be repaired

I bought this to paint the bellypan of my Kawasaki. Colour was a perfect match. Easy to apply, no runs.

Oh dear. Placed an order over two weeks ago. No response. Chased this week by email to receive same as others, a query on paint code and requesting VIN. That I sent and no response. Chased again earlier today and now receive a response that email address not recognised. It’s the exact same email address. I’ll be disputing with my CC to get money back and would suggest others go elsewhere based on this experience.

After sales service not good at all. I’ve ordered form here once before and had a good experience. This time I sent the correct code , they couldn’t find the paint 11 days later they ask me for the vin and paint code, so I send them a picture of the car , the vin and the code picture form the side of the door on my 2025 jeep. Wait to be only told still struggling and can I send a picture. Referred (Michelle) to the email I sent a week earlier clearly with about 4 different pictures of the car, waited a week to be sent a completely different colour!. Sent an email again with the pictures, they take an average 4 days to reply to any email, to be told sorry and sending a new one.. they do and it’s wrong again. Quick google I found it myself and ordered from a. Competitor and it arrived and it’s correct and perfect.. I’m still waiting for them to explain why , but rather than that they processed a refund. Awful after service and a shame s I recommended them to lots of car valeters and won’t be from now on

Very poor service. Ordered multiple items on the 26th for an express delivery, nothing ever arrived. Chased order and was told " very sorry, we will despatch next day".
We are now 9 days later and still no delivery.
Total days from order 17days and nothing arrived.
Order now cancelled.
I will not be using again.

Madpaints matched my colour of car wonderfully, they text me to show how to get the right match so super helpful. Paint came quickly and was a perfect match .will definitely use them again and recommend to friends

I'm not sure why my order has seemed so problematic to them their processes and communication are not providing a good customer service experience. I can only presume the product will be ok if and when I ever receive it, however I have also requested a full refund which doesn't seem forthcoming either!!

Provided the cars registration number and waited for delivery, 2 weeks later I chase them up to be told they could not find the paint code for that car anywhere, it took me 10 seconds to search Google and find the answer. I provided this to them and they said they’d fulfill the order immediately, fast forward another week nothing so I requested a refund, they said they’d refund, 3 weeks on no refund. Utter rubbish service from the get go.

Ordered 2 spray cans and 2 lacquer cans from Mad 30 July 2025.
Firstly the lacquer did not arrive, I had to email Mad whi did send the lacquer out, but extended my repair by a further 3 days.
As the paint states colour matched to the cars registration I expected a good result. Unfortunately this is certainly not the case here. My wife's car is metallic black, when I first sprayed the bumper with the paint it looked very matt, but I assumed maybe the lacquer would improve or was needed.
After the bumper was finished it was still a matt colour. Several e mails have been sent to Mad, who original stated after the lacquer was applied the paint would be correct, I replied informing them the lacquer had been applied. Next they asked ME if I thought the issue was the paint match or the lacquer, I sent them a mail stating they are the experts and state they supply colour match paint.
Mad have over 40 days to correct, bit they seem not to care, bother.
Then the offered to send the correct paint, still waiting for this to arrive, date now 09 September, so over 45 days and still not correct.
DONT WASTE YOU MONEY WITH THEM..

I ordered paint. They said the registration didn't come through. I emailed them the registration, replying to there email. Phoned a few days later when I realised nothing had been dispatched. Apparently they did not receive email but they will dispatch the day I called. Four days later I still have not received the paint. No tracking information on royal mail tracker. (Edit) Absolutely shocking company. Basically lie to you. They keep saying they haven't seen my email, when all I have done is reply to the email they have sent me. Requested refund. I will keep you in touch as I'm not convinced that they will give me my money back. They said they would process refund. I raised a dispute with bank anyway. Money is back in my account. Not sure if refunded or if bank has credited me.

Bought a second hand car with slight paint damage on edge drivers door - the paint pen from ‘madpaints’ was good match and covered damaged area perfectly.

Ordered over two weeks ago,had a phone call regarding inputed reg no ,caller said all was resolved and delivery would be a couple of days.
Still no delivery.

I ordered. They assured completion. The process failed. I received a refund. They lost interest. Outcome useless. Obviously I will not use this company again.

I was really impressed with this touch-up paint! The applicator made it incredibly easy to cover small chips and scratches without any mess. The paint matched perfectly and dried quickly. It was simple, effective, and saved me a trip to the body shop. Highly recommend for quick fixes!

Really good product, easy to use and great colour match
Would recommend this company !

The paint I ordered was a perfect match and great quality too. Super fast delivery and great value.

Joke- ordered a silver paint received a blue one following which I asked for a replacement which was never received. To get a refund I’m asked to send it back at my own expense. Would certainly not trust again.

Order number: MP49573

The colour match was perfect.
I initially went to the Halfords site, typed in my reg and it came up with BLACK. My car is not black. The same deal with the MAD folks and the perfect match was found.

Our car is very standout yellow so was nervous the colours wouldn't match but they do , wouldn't of noticed there was a scratch before . Received very quickly too . Will use again in the future and highly recommend