Madpaints Reviews 

212
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint match to be spot-on, blending seamlessly with original finishes and making repairs look professional. People appreciated the ease of application with built-in brushes and the sufficient quantity provided for multiple touch-ups. Several reviewers also highlighted the quick delivery and excellent customer service, with staff being helpful and professional. However, some customers experienced significant issues with incorrect color matches, receiving paint that was clearly the wrong shade or even a different color entirely. A number of people also reported very poor service, including long delays in delivery, unfulfilled orders, and difficulties in getting issues resolved or refunds processed. There were also concerns about the quality of the paint, with some describing it as thin, lacking depth, or not covering well.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the perfect paint match and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as "absolutely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

212 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(212)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quick service and delivery

Good quick service and delivery. Excellent communication and great products to chose from depending on your needs. Easy to use and the colour was a great match. Will use again and would recommend.
Thanks
Vito

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company.
Will take your money then decide they can’t mix your paint and refuse to give a refund.
Avoid like the plague unless you want to be messed around for months on end.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a spray paint and lacquer and…

Ordered a spray paint and lacquer and it never came. After I asked them that I still waiting for them to come they stoped communication. Will not buy anything from them again and I do not recommend this company to anyone. No product no refund no communication, absolutely rubbish!!!

August 8, 2025
Unprompted review
Rated 3 out of 5 stars

Further to my previous review when my…

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a poor strategy if they want to build their reputation. The paint kit looks good and the colour seems right, so I thank them for that. I hope they can sort out their internal systems. I wish them well for the future.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good paint match .

Really good paint match on my eight year old car,well priced and dispatched quickly,I would definitely use Mad Paints again,Ps.Primer and lacquer recommend.

August 5, 2025
Unprompted review
Rated 2 out of 5 stars

Poor Quality Paint

Similar to other reviewers.
The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match.
Looks like I will have to strip back and respray with another suppliers paint.
Such a disappointment and waste of time.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a tube of touch up paint

I bought a tube of touch up paint. It proved a perfect match and has done the small job it was needed for perfectly. Delivery of the item was prompt, and help given much appreciated. I am happy to recommend this company.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond to get the right match

Stone ship on 2nd day of new car. Unique colour and 1st touch up pen sent was not a good match. They then sent me a couple of colour swatches and ended up with a perfect match from a colour the company had used back in 2003.
Excellent service and very helpful on the phone.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered the touch up paint on the Monday and received it the following Monday. It’s a perfect match and I’m very pleased with the service from Madpaints.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

I put my registration in and paid for…

I put my registration in and paid for the paint. Next day I received an email saying that they was unable to receive any information from the registration so needed the VIN number, so I sent a photo of it. Kept telling me they couldn't find anything so told me to look elsewhere. Everything was the same as I stated in the email so they just said they would give me a refund. What a waste of time

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Really easy

Really easy to apply and a great match
I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly with the original finish so you can’t tell where the repair was done. The built-in brush makes application easy and precise, even for small chips and scratches, and the 30ml size is more than enough for multiple touch-ups. The paint dried evenly without streaks, and the finish looks as good as new. Perfect for keeping your vehicle looking pristine without the need for an expensive trip to a body shop. Highly recommended for anyone wanting a simple, professional-looking repair at home.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Mad paints…

Ordered paint on website using vehicle reg….received 3 days later…perfect match…very quick drying…very happy with result…highly recommend and will order from them again when required.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I've purchased many different colours…

I've purchased many different colours to maintain a fleet, all excellent apart from one that was slightly out, however the team were super attentive and happy to resolve, I use the paint pens which also have a brush so the best of both worlds

August 13, 2025
Unprompted review

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