Madpaints Reviews 

212
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint match to be spot-on, blending seamlessly with original finishes and making repairs look professional. People appreciated the ease of application with built-in brushes and the sufficient quantity provided for multiple touch-ups. Several reviewers also highlighted the quick delivery and excellent customer service, with staff being helpful and professional. However, some customers experienced significant issues with incorrect color matches, receiving paint that was clearly the wrong shade or even a different color entirely. A number of people also reported very poor service, including long delays in delivery, unfulfilled orders, and difficulties in getting issues resolved or refunds processed. There were also concerns about the quality of the paint, with some describing it as thin, lacking depth, or not covering well.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the perfect paint match and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as "absolutely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

212 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(212)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Paint match on a VW Golf Mk2

The colour match was excellent! The original paintwork is on a 1991 VW Golf. I was particularly impressed by the spray nozzle. Just awaiting the paint to harden prior to 'cutting in'.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for better service

Went over to the shop to discuss the issue I had regarding a scratch that I touched up with PaintNuts paint that wasn't colour matched. Extremely helpful and suggested a couple of things plus the correctly paint matched colour. Great customer service and most importantly, a colour matched paint.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Paint was an exact match

Paint was an exact match, just type in your reg.and they do the rest. Quick delivery as well, anyone needing touch up paint this is the company to use.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even know anything happened. Highly recommend!

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

It's a great name to start with

It's a great name to start with, love it.
They colour matched quickly going on the registration number given to them. And they dispatched the goods promptly.
The price for their goods and service is more than fair.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

PLEASE READ THIS: Great customer Service

PLEASE READ THIS. I bought the car of my dreams; a Jag XK and it suffered a minor prang.
There was some difficulty in identifying the correct paint shade but Madpaints went above and beyond in relation to their customer service. Many emails were very convivially passed between us to ensure I got what was needed. This was done very promptly and delivery ensued quickly. On using the paint the colour match was indeed perfect and used on a couple of other little areas around the car. I now have a paint match that gives me reassurance for the future. I re-iterate; great customer service, attention to detail and due diligence. I will obviously using them again and recommending to friends, family and beyond. 10/10.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 25/06 /2025…

I placed an order on the 25/06 /2025 after a week without receiving the order I emailed them I received a response saying they would post a replacement it is now the 28/07/2025 and nothing has arrived
They even asked me for a review of the product I haven’t received
Be warned

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

I’m truly disappointed

I’m truly disappointed because I put my trust into this company in order to get the right colour and I’m trying to fix my car. You state that is 100% colour match guarantee which in my case is not the outcome. My car is a warm tone, champagne, silver with a pearl iridescent. Where is the spray paint I’ve been given from yourselves is definitely more silver and cool toned. I’ve got two cans that I haven’t used, but I would like to send back for a refund, please.

Should’ve read the last review!

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 7th July received the wrong…

Ordered 7th July received the wrong colour so contacted them to rectify this issue and they sent email with swab with correct colour only to receive the incorrect colour again . Sent another 4 emails and not responding to any of them . Colour match guarantee I don't think so . I've asked for a refund and still no reply .

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

My order was spot on due to the fact my
Paint has a metallic tint to it the color match was perfect.
The service made my life easier than going to a dealer or a body shop for a paint pen.
Very happy with my purchase.

June 18, 2025
Unprompted review

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