Madpaints Reviews 

212
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint match to be spot-on, blending seamlessly with original finishes and making repairs look professional. People appreciated the ease of application with built-in brushes and the sufficient quantity provided for multiple touch-ups. Several reviewers also highlighted the quick delivery and excellent customer service, with staff being helpful and professional. However, some customers experienced significant issues with incorrect color matches, receiving paint that was clearly the wrong shade or even a different color entirely. A number of people also reported very poor service, including long delays in delivery, unfulfilled orders, and difficulties in getting issues resolved or refunds processed. There were also concerns about the quality of the paint, with some describing it as thin, lacking depth, or not covering well.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the perfect paint match and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as "absolutely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

212 reviews

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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(212)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The first bottle I received was the…

The first bottle I received was the wrong colour, but after a call to Mad paints and speaking to Ruby. Who was really helpful, I soon had the correct shade of silver delivered a couple of days later. I have used Madpaints in the past and would definitely recommend.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have no complaints with ordering, delivery or colour match, all was good.
The only thing I would say was the colour MG quote is a different name to the grey I received but match up was perfect

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I was very pleased

Well, I read the reviews, which seem to be either excellent or dire, but gave it a go....
Great paint and perfect match. Delivered quickly, packed well and in excellent condition.
I couldn't have asked for more.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Spoke to customer service, girls were lovely and very helpful in checking delivery for me. Paint and lacquer arrived all okay and worked perfectly.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, came within few days of ordering via Royal Mail and paint did the job in covering minor scratches.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely tip top service

Absolutely tip top service ! I ordered a touch up paint for my Puma, unfortunately it arrived damaged packaging and leaking, an email was responded over the weekend with a replacement sent out immediately. Which I received today all ok 👍thanks for great service

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

No delivery but customer service has helped

Order in the 4th July and now saying good news it’s been delivered, guess what, no delivery and £30 down the drain, sent them and email no reply (yet) not easy to claim for a refund either just email, won’t be using them again poor service.

Update spoke over the phone and had a refunded issued hopefully soon

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Mismatch

Same as others. Had multiple emails back and forth because they couldn't find the paint code. Gave them the paint code and they didn't believe me for a while. Paint eventually turned up and didn't match in the slightest. Was basically the same colour as the primer. Awful company. Complete rip off.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother, go elsewhere

"Mad paint" firstly couldn't find my paint code using reg number. Once that was sorted, paint wasn't dispatched until 4 days later. Then turns up and part of the order is missing. Customer service was very unhelpful. I've now got my truck in the garage prepped and waiting for primer to show up!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, after receiving the paint and after waiting for weeks, i then carefully followed all the instrucutions and it turns out that paint is black and not silver, i am now left with black lines on a silver car and will have to pay severeal hundred for it to be put right.Please, Please Please do not use the rip off company.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Basically a scam.

Took my reg number, told me they had the paint then charged me for it.
Couple of days later I get an email saying they need the paint code (after already selling me the paint) I get them the paint code. Couple of days later another email saying they can’t mix this paint after all and I can have my money back in a week or so 🤦🏻‍♂️

Feels like a scam, take your money and keep it till some other customer gives them more to pay you back and the cycle will continue. I’ll avoid in future.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Service second to none

When Mad Paints couldn’t find the correct colour from the reg No, they guided me through trying to find the VIN, the paint then arrived a few days later. Kind, helpful and over and above the call of duty for such a little order. I would recommend them.

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of ordering before…

I made the mistake of ordering before checking reviews .
Ordered Suzuki yap paint
Don't know what was supplied except it's the thinest Paint I have ever bought in 40 odd year's
Absolutely waste of my time, money and preparation
For sub par results
Not a happy customer
Would not recommend to anyone

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time and energy! …

Ordered the paint after supplying the code which identified the correct vehicle and colour. Received email confirming the order and dispatch the same day. Over a week later I hadn’t received the paint so emailed to query. I was advised they’d emailed me the same day as I’d ordered to advise they couldn’t supply the paint without the code! I never received this message and due to the delay I requested a refund.
I then received another email to tell me that they could send a replacement as the first one should have been received!! I again requested a refund which has now been actioned after almost three weeks of messing around.
I wish I’d read the reviews of this company before I placed my order as I would have steered clear and gone straight to the dealer instead!

May 19, 2025
Unprompted review

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