Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more
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Replied to 6% of negative reviews
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Ordered paint almost 3 weeks ago
Ordered paint almost 3 weeks ago.
Upon asking for a refund they said the paint was on its way and the first one was lost. When emailed asking for a tracking number just totally no regards for customer service. Shocking service and will not be ordering again. Disgrace
will not use this company again
Ordered paint. They could not supply it without a photo of the paint code from my vehicle.
Paint was eventually despatched.
Paint did not arrive.
I chased it up . . .
Two weeks later I am informed a second bottle has been despatched.
Three weeks in and the second bottle has not arrived either. We never have delivery problems here - Post Office are good, local couriers all seem reliable.
So I am afraid I threw my teddy out of the pram and asked for a refund (and that email has never received the courtesy of a response), therefore I was irritated enough to raise a case with the credit card company I had used for the purchase.
And the tiny little bottle of paint arrived the next day.
Call me cynical?
Perhaps, but I do not believe in coincidences. Will not use this company again.
Completely wrong white
Paint took nearly 2 weeks to arrive
Matched by vin completely wrong got a perfect match from jewel paints in the end
Wished I would have read reviews before ordering
Trustworthy, reliable, highly recommended
Trustworthy and reliable company. Any questions I had were answered straight away. After using other companies that had let me down previously I was apprehensive at first but they helped me achieve a perfect colour match. Exceptional service, highly recommend.
Great match
Brought the full touch up box with accessories. Arrived quick with good instructions to sort out a few stone chips on my car 👍
Happy customer
So happy with this company staff so helpful, and respond very fast to email. Paint very well colour match, delivery with in the time given. Would highly recommend.
Fantastic customer service!
Needed some assistance with respraying a panel of my car, I called MAD Paints and spoke to Emily, she was so helpful and patience and explained everything to me step by step, all the paint supplied was top quality, couldn’t recommend enough! Thankyou
Awful paint! Do not touch!
Another victim who didn’t check their reviews, D’oh!
Colour “match” is nowhere near!
Paint has very little pigment in it, does not cover like it should. Paint cans spit everywhere. I have ruined the bumper I spent days preparing. Now I will have to find the correct colour from elsewhere.
These guys customer service stinks
These guys customer service stinks. Sent me faulty paint and when I tried to contact them they blanked me. Absolutely crap service.
Not even close
Ordered a reg matched paint and it's nowhere near. Might as well have just bought any random shade. Looked shocking. Wiped it off with acetone and found a colour match elsewhere.
ordering was easy
ordering was easy, paint was dispatched by them very quick ,however postal service was slow,not their fault , contacted them about slow delivery and they responded very quickly, paint is perfect match for my car , very pleased
Great product and service!
Really easy to order online. Replied quickly when I messaged with a query and great delivery time. Paint was easy to use and matched my vehicle perfectly. Would definitely recommend!
Shop elsewhere!
Ordered car paint which was due to be delivered on 10/04. Company have changed delivery date twice without telling me. Cannot rely on them to deliver . Wont use again.
Service excellent but paint not
Ordered paint which arrived quickly, unfortunately the paint would not come out of the touchup nib, they sent me a new touchup nib and this worked perfectly but the paint colour does not match so I went to Honda Parts and theirs matches perfectly.
Paint
Definitely wouldn’t use this company again, shit customer service poor delivery times and paint not a match, wasted a whole can hoping it would match but still no match.
Helpful
I can’t comment on the paint quality. Because it never turned because of Evri. My fourth complaint about Evri. Useless courier. However Madpaints did the right thing and refunded me without question. It was no fault of their own and communicated at every level. They were happy to send a replacement. But it’s too late the car has gone.
Bit thin
As other reviews have stated, this paint is low on pigment density and runs easily. It does cover but lots of thin coats and sanding back runs until you alter technique to compensate for this.
Order never came
Ordered a spray can and a touch up pen giving my registration number and got a confi4mation order followed by an Evri notification the following day. The next day I got an email saying they couldn’t identify th3 correct colour from my reg, so could I send them the paint code, which I did and then the next day they thanked me and said they would process my order. Fast forward a week, had hear nothing and still no paint, so I emailed them. This morning I got an email saying sorry that I still hadn’t received my order and that due to the length of time since my order was sent they could either send me a replacement order or refund me in full. I have asked them to refund me in full, and now wish I had read the reviews before ordering from them in the first place! Hope I actually get my refund…
Got this company the right code and…
Got this company the right code and name of paint hyro blue when they sent it it was no match at all the blue was alot darker,it stands out a mile.for a company that say they can match any paint,im sorry but failed this time
Send me wrong paint.silver instead of…
Send me wrong paint.silver instead of grey..ruined my car.. want refund..never using it..want refund
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