Madpaints Reviews 

212
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint match to be spot-on, blending seamlessly with original finishes and making repairs look professional. People appreciated the ease of application with built-in brushes and the sufficient quantity provided for multiple touch-ups. Several reviewers also highlighted the quick delivery and excellent customer service, with staff being helpful and professional. However, some customers experienced significant issues with incorrect color matches, receiving paint that was clearly the wrong shade or even a different color entirely. A number of people also reported very poor service, including long delays in delivery, unfulfilled orders, and difficulties in getting issues resolved or refunds processed. There were also concerns about the quality of the paint, with some describing it as thin, lacking depth, or not covering well.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the perfect paint match and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as "absolutely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

212 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(212)

151 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered paint almost 3 weeks ago

Ordered paint almost 3 weeks ago.

Upon asking for a refund they said the paint was on its way and the first one was lost. When emailed asking for a tracking number just totally no regards for customer service. Shocking service and will not be ordering again. Disgrace

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

will not use this company again

Ordered paint. They could not supply it without a photo of the paint code from my vehicle.
Paint was eventually despatched.
Paint did not arrive.
I chased it up . . .
Two weeks later I am informed a second bottle has been despatched.
Three weeks in and the second bottle has not arrived either. We never have delivery problems here - Post Office are good, local couriers all seem reliable.

So I am afraid I threw my teddy out of the pram and asked for a refund (and that email has never received the courtesy of a response), therefore I was irritated enough to raise a case with the credit card company I had used for the purchase.

And the tiny little bottle of paint arrived the next day.
Call me cynical?
Perhaps, but I do not believe in coincidences. Will not use this company again.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Completely wrong white

Paint took nearly 2 weeks to arrive
Matched by vin completely wrong got a perfect match from jewel paints in the end
Wished I would have read reviews before ordering

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, reliable, highly recommended

Trustworthy and reliable company. Any questions I had were answered straight away. After using other companies that had let me down previously I was apprehensive at first but they helped me achieve a perfect colour match. Exceptional service, highly recommend.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great match

Brought the full touch up box with accessories. Arrived quick with good instructions to sort out a few stone chips on my car 👍

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

So happy with this company staff so helpful, and respond very fast to email. Paint very well colour match, delivery with in the time given. Would highly recommend.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Needed some assistance with respraying a panel of my car, I called MAD Paints and spoke to Emily, she was so helpful and patience and explained everything to me step by step, all the paint supplied was top quality, couldn’t recommend enough! Thankyou

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Awful paint! Do not touch!

Another victim who didn’t check their reviews, D’oh!
Colour “match” is nowhere near!
Paint has very little pigment in it, does not cover like it should. Paint cans spit everywhere. I have ruined the bumper I spent days preparing. Now I will have to find the correct colour from elsewhere.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Not even close

Ordered a reg matched paint and it's nowhere near. Might as well have just bought any random shade. Looked shocking. Wiped it off with acetone and found a colour match elsewhere.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

ordering was easy

ordering was easy, paint was dispatched by them very quick ,however postal service was slow,not their fault , contacted them about slow delivery and they responded very quickly, paint is perfect match for my car , very pleased

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and service!

Really easy to order online. Replied quickly when I messaged with a query and great delivery time. Paint was easy to use and matched my vehicle perfectly. Would definitely recommend!

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Shop elsewhere!

Ordered car paint which was due to be delivered on 10/04. Company have changed delivery date twice without telling me. Cannot rely on them to deliver . Wont use again.

April 6, 2025
Unprompted review
Rated 2 out of 5 stars

Service excellent but paint not

Ordered paint which arrived quickly, unfortunately the paint would not come out of the touchup nib, they sent me a new touchup nib and this worked perfectly but the paint colour does not match so I went to Honda Parts and theirs matches perfectly.

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Paint

Definitely wouldn’t use this company again, shit customer service poor delivery times and paint not a match, wasted a whole can hoping it would match but still no match.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

I can’t comment on the paint quality. Because it never turned because of Evri. My fourth complaint about Evri. Useless courier. However Madpaints did the right thing and refunded me without question. It was no fault of their own and communicated at every level. They were happy to send a replacement. But it’s too late the car has gone.

April 10, 2025
Unprompted review
Rated 2 out of 5 stars

Bit thin

As other reviews have stated, this paint is low on pigment density and runs easily. It does cover but lots of thin coats and sanding back runs until you alter technique to compensate for this.

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Order never came

Ordered a spray can and a touch up pen giving my registration number and got a confi4mation order followed by an Evri notification the following day. The next day I got an email saying they couldn’t identify th3 correct colour from my reg, so could I send them the paint code, which I did and then the next day they thanked me and said they would process my order. Fast forward a week, had hear nothing and still no paint, so I emailed them. This morning I got an email saying sorry that I still hadn’t received my order and that due to the length of time since my order was sent they could either send me a replacement order or refund me in full. I have asked them to refund me in full, and now wish I had read the reviews before ordering from them in the first place! Hope I actually get my refund…

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Got this company the right code and…

Got this company the right code and name of paint hyro blue when they sent it it was no match at all the blue was alot darker,it stands out a mile.for a company that say they can match any paint,im sorry but failed this time

March 21, 2025
Unprompted review

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