Madrabbittattoo Reviews 

784
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic product quality, explaining how the specialized balms and refreshing gels effectively keep their tattoos looking vibrant, moisturized, and well-protected over time. Buyers often emphasize that these items provide a noticeable improvement compared to other skincare alternatives they have previously tried. Many consumers also express deep appreciation for the exceptional staff, noting that the support team is always responsive, friendly, and eager to assist with any questions or account changes. Some reviewers were not happy with the recurring subscription service, mentioning that shipments occurred unexpectedly without advance notice and that managing or canceling memberships became a frustrating experience.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently praising how effectively... See more

Customer service

Reviewers express immense satisfaction with the customer service, frequently highlighting the prompt,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with items that keep tattoos... See more

Staff

Customers had positive experiences with staff, praising the team for being incredibly helpful, friendly, and... See more

Order

People report positive experiences with order processes, noting that placing items is very easy and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more

Rated 5 out of 5 stars

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their... See more

Rated 5 out of 5 stars

The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappoi... See more

Rated 5 out of 5 stars

Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into an... See more


4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

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No history of asking for reviews

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4.7

All reviews

(784)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Tattoos Shine Again

So many different tattoo creams out there, and I am glad I made the correct choice with this product. I am definitely a returning customer.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love the balm

Easy to order, quickly shipped. I love the balm for tattoo. I use it everyday, smells nice and not greasy feeling.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't get enough of the soothing gel!

A little goes a long way when using the Tattoo Soothing Gel. After getting a new tattoo I used it every day which made the healing process incredibly soothing and smooth. I'm thinking of getting a few more tattoos and can't wait to keep using this and shopping for other products too!

January 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! From navigating their website to delivery, it was so easy. Great products. Highly recommend!

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great Products, Great Service

I initially wanted to purchase the numbing cream because my pain tolerance for tattoos was very low. I purchases the numbing cream/repair gel bundle and have been thoroughly impressed by both products and have used them on two tattoos. I also recently received the tattoo balm and speaking with the customer service representative (Sarah) was very pleasant. She was responsive and on top of things, she checked in to make sure everything was good. I have enjoyed my experience with Mad Rabbit so far!

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Everything from Mad Rabbit is amazing.

Everything we have from Mad Rabbit is awesome. The tattoo balm and daily lotion helped my new ink heal quickly. The soothing gel felt amazing post-ink session. The sunscreen has ensured all my ink stays hydrated, vibrant, and protected.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

The balm is wonderful

The balm is wonderful! I just got a very expensive, big, colorful tat and have been using this balm for a month now. I love the no greasy feeling! I will continue to use this balm!

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Purchased a multi pack

I bought the balm, daily lotion and SPF for my son for Christmas. He has both old and new tattoos. He absolutely loves the product especially the balm! A little goes a long way. He loves that it's organic and the scent isn't overpowering.

December 27, 2022
Unprompted review
Rated 3 out of 5 stars

I ordered my tattoo balm over three…

I ordered my tattoo balm over three weeks ago and still no sign of it. I tried tracking the item and i am told tracking number not found and the website shows its still in transit from US since 3 weeks ago.
Turns out it has been lost in transit, who knows where. Finally heard from support and they are organising a replacement but means the gift wont arrive in time. Next time i would allow 6 weeks to be safe.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Mad Rabbit Numbing Cream

Bought the Mad Rabbit numbing cream for my son. He just got a new tattoo added on his elbow which is a pretty sensitive area. The numbing cream worked so well he hardly felt it at all. The tattoo artist was so impressed at how much faster and easier she could ink since he was able to lie still and didn't require any breaks. In fact she asked what numbing cream he had used and asked if he could bring it in and show her. She couldn't believe how little he had used and yet got excellent results. We are in Canada and so I had to have it shipped to a US address so he could get it when he was visiting a friend in November. Hope they start shipping to Canada soon.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Shipper issue

Had a small issue with shipping, not the company or the companies product. Although it’s not their fault and was the fault of the shipper Sarah helped me out big time and solved the issue. Great company and their products are amazing.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Don't wait ! Just get this stuff !!

Start to finish from ordering to receiving working w/MadRabbit was amazing. Lots of easy communication & fast delivery! I ordered the 3 pack of balms & am positive I will be ordering more for not only myself but my fellow tattoo friends. The balm made my older tats pop to life & my newest ones even more vibrant! Side note- when using it on my foot tats I would just run the rest into my heel & now have the softest heels ever ! Couldn't love this stuff more than I do.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome product

Awesome product! Purchasing experience was great, super easy and it was in my mailbox quicker than I ever expected. Will forever use this company and products

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Terrific Customer Service

I had a minor issue with shipping, but the customer support team responded and arrived at a resolution quickly. I love Mad Rabbit's products and will be gifting many of them this holiday season...and great customer service to boot!

October 28, 2022
Unprompted review

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