Madrabbittattoo Reviews 

784
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the items, noting how wonderfully these natural formulas keep body ink looking vibrant, hydrated, and fresh. People also highlight the exceptional customer service, repeatedly describing the staff as deeply responsive, incredibly kind, and extremely helpful when resolving any ordering concerns. Some reviewers were not happy with the automatic subscription system, mentioning unexpected difficulties with managing or canceling recurring monthly shipments. Some people also noted occasional problems with order fulfillment delays, tracking updates, or receiving products that ultimately required extra customer service assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the range of balms, lotions, and soothing gels... See more

Customer service

People report positive experiences with customer service, frequently highlighting the prompt, professional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items keep ink looking... See more

Staff

Users describe positive interactions with staff, noting that team members are incredibly kind, friendly, and... See more

Order

Customers had positive experiences with order processes, frequently highlighting how easy it was to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more

Rated 5 out of 5 stars

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their... See more

Rated 5 out of 5 stars

The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappoi... See more

Rated 5 out of 5 stars

Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into an... See more


4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

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4.7

All reviews

(784)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Madrabbitttattoo is excellent

Madrabbitttattoo is excellent. I have been using the balm in the tin and the color of my tattoos are amazing b still. The balm makes the color pop! I have tried other products but this so far has been the best. I only recently stopped ordering because I had auto ship and I have too much now. But if your looking for something yo brighten your color tattoos you need to try this,

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Mad Rabbit customer service

At first I was upset about being unable to contact Mad Rabbit customer service. A package I received was crushed in the mail; however they reach out and made everything right.
They are a great company with great products. Their customer service is great.
Buy all my tattoo products from them.
I'm not changing my review because they replaced the product, but because Stacy with customer service is awesome.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Being a Canadian consumer I’ve lately…

Being a Canadian consumer I’ve lately tried finding a Canadian tattoo balm as finding costs had gone up ordering from Mad Rabbit (due to tariffs). I’ve tried a few different products and nothing compares to Mad Rabbit, new tangerine/vanilla balm is such a dreaming scent ❤️ But I’m a loyal coconut/lavender customer… so I’ve discovered that paying the few extra dollars is completely worth the high quality product Mad Rabbit delivers. Also will point out that Sarah and Stacey as customer service reps were very helpful and engaging. Recommend Mad Rabbit to anyone with tattoos, doesn’t matter how old their product makes them look freah again 🥰

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about these products! I love the daily lotion to meep my ink looking fresh, I have the pump and keep a tube in my purse, super convenient! The soothing gel is my favorite for aftercare. Definitely helps the healing process. I’m a repeat customer, each time I’ve ordered, the shipping has been quick and customer service is amazing as well. I had an issue (completely my fault) and it was handled so courteously and quickly by Stacy, customer for life right here!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Mad Rabbit's products for…

I have used Mad Rabbit's products for the past year on my new tattoos and have had a subscription to keep my stock supplied. I wanted to change it up a bit but couldn't find the link for the life of me! I emailed support and they were able to get me straightened out with a minimum of fuss and a great attitude! Much appreciated!

July 23, 2025
Unprompted review
Rated 4 out of 5 stars

Good customer service but cancelling…

Good customer service but cancelling had to wait until second automatic order shipped. They threw in an extra lotion bottle which was nice. Overall, price was too steep for quantity of product. And I can’t get past that They sell numbing cream - just a personal tattoo ethics issue! I mean, part of the tattoo process is earning it, imo.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lasts a long time

I’ve been wanting to try Mad Rabbit for a long time. I finally did and it’s been a good experience. A tin of their tattoo enhancer is enough to last for months(it only takes a little bit to do the job).

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Had a shipping issue where one of the…

Had a shipping issue where one of the contents arrived partially opened. Wrote an email with proof and was quick with a response next business day. I have never been so happy with the products I have received from a company. The customer service is also on par with their amazing products. I have confidence to continue purchasing in the future.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Love these products so much

Love these products so much!

Great feel, great smell - i had a wee issue with the texture of the balm and messaged asking for assistance. Stacy got back to me right away with a solution for the problem and offered to send me a replacement tin! Will keep using Mad Rabbit for all my tattoos!

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible CS

After a week of my product not shipping, I reached out to ask where it was. Apparently, they were out of stock and neglected to tell anyone. I got fed up and asked for a full refund, including the membership fee, because I do not want to be associated with this awful company. They told me I would get a full refund in an email, which I still have, but kept $12 for the membership fee. If I don’t get my money back, my bank will be my next call. I was looking forward to supporting the company since the founders were in my business frat, but they must have taken a huge step back for the company to turn into this.

June 26, 2025
Unprompted review
Rated 2 out of 5 stars

I purchased Tangerine Vanilla Tattoo…very disappointed

I purchased Tangerine Vanilla Tattoo Balm Salve for £13.00 plus charged £7.00 postage and when it arrived and I opened the package I could not believe what I was sent, this item is so small, well over priced for what you get, can’t believe a company would have the nerve to send this out…..I am stunned

March 14, 2025
Unprompted review

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