Madrabbittattoo Reviews 

784
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the items, noting how wonderfully these natural formulas keep body ink looking vibrant, hydrated, and fresh. People also highlight the exceptional customer service, repeatedly describing the staff as deeply responsive, incredibly kind, and extremely helpful when resolving any ordering concerns. Some reviewers were not happy with the automatic subscription system, mentioning unexpected difficulties with managing or canceling recurring monthly shipments. Some people also noted occasional problems with order fulfillment delays, tracking updates, or receiving products that ultimately required extra customer service assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the range of balms, lotions, and soothing gels... See more

Customer service

People report positive experiences with customer service, frequently highlighting the prompt, professional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items keep ink looking... See more

Staff

Users describe positive interactions with staff, noting that team members are incredibly kind, friendly, and... See more

Order

Customers had positive experiences with order processes, frequently highlighting how easy it was to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more

Rated 5 out of 5 stars

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their... See more

Rated 5 out of 5 stars

The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappoi... See more

Rated 5 out of 5 stars

Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into an... See more


4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(784)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is great

Their product is great. More importantly, the company is great. Mad Rabbit is a very conscious company. They have temporary opt outs for emails during certain holidays, knowing that some of those days aren’t joyous for everyone. I placed an order with them and the same day their customer service team sent me an email outside of the order confirmation email, giving me a point of contact in case I had questions, comments or concerns. She was super responsive to emails as well. All around, great company.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome products!

I never have any issues with delivery or orders. All the products are awesome, I give them as gifts too. And my tattoos look and smell great!

April 29, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Service

There was issues with my shipment, never arrived to my current location. After 6-7 emails back and forth, the same response was given, never addressing or answering my original questions. The email repossess felt like reboots responded. I was looking for a some resolution with hopes of trying their product. Poor service and experience for a new customer. Be ware!!!!!!!!!

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Mad Rabbit Never Disappoints!

Customer service here is awesome and the products are awesome. I have used the enhancers and the sunscreen and the post tattoo healing products and all have been phenomenal. I consistently get compliments on how nice my tattoo looks when I have used the vanilla enhancer. I love it and a little goes a long way! Love Mad Rabbit!!

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products. I used the tattoo balm and the Replenish lotion. Both products brighten colors. The balm is excellent for new and existing tattoos and is non-greasy which is a big plus. The lotion goes on easy and a little goes a long way.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding products and service …

Mad Rabbit is an incredible company that produces amazing products and has great customer service. I’ve used their products for over two years. I use it on old tattoos and brand new ones. They are the best for caring for both. I recommend trying them you won’t be disappointed

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Best daily lotion ever!

Im always on the lookout for lotions as I have very sensitive skin and rash out to just about anything… I kept seeing Mad Rabbit ads on my insta and decided to give it a try. Best thing I could have done, I’m always getting asked if my tattoos are fresh ink when they are yearsss old, my skin has never looked or felt better! I even got my mother using it, who has severe rash/burns on her hands from having to use gloves in the medical field all the time. She says it has literally saved her hands!

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

The best products for tattoo…

The best products for tattoo enhancement, and healing and beyond. Highly recommend it all. Love the soaps which are super great. The tattoo soothing gel is amazing and definitely healed my newest ink faster and soothed the itching down completely when it healed. The enhancement stick and balm is just as amazing with popping your ink to brightness like you just got it done. Not to mention their spf they have for the tattoos. PLUS MERCH. Also their numbing creme works! Their daily lotion saves me tons too to keep my ink hydrated. The tattoo combos on product are simply great. I got the tattoo lovers one and it even came with a travel bag for the products to go inside which btw is to die for especially when travelling as everything is in one place!! I can’t recommend this brand enough.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

I was skeptical

I was skeptical, but my sister bought the lotion. So as the big more tattooed sister I wasn't having hers look better (although hers is 3 yrs old, mine are over 30) I bought the bodywash, lotion,balm and sunblock. After 3 weeks of use I have notice even my older tattoos look so much better.
Glad I decided to listen to my sister.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great Product & Services!

I have been using this product for a few years and it's great! I really don't have any feedback regarding improvement...my experience with the company from ordering to customer service has been very positive. Thank you for the product and your services!

April 3, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look