Ordered item 4 weeks ago..had confirmation of order and payment was taken, I’m still waiting for my order, no other correspondence from the company..I’ve emailed them several times to no reply and whe... See more
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Ordered a product that was advertised on TikTok that took me direct to their site, two on items on a special offer!! 27th October I have embarked repeatedly when you click the link in the confirmation... See more
Company replied
My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter do... See more
Company replied
I ordered a personalised moon lamp with a photo and engraving through wowcher. Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to... See more
Company replied
I made an order 2 month's which I have…
I made an order 2 month's which I have not received. I have email several time with no reply. I now will have to contact credit card company to get refund. Very disappointing.
Email as requested 12.11.20
November 12, 2020
Unprompted review
Reply from Magictrend
HelloTjekzo,
We are sorry to hear that you haven't receive your order.
We'll help you confirm the order status. Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Avoid oversized blanket hoodies…
Bought two oversized blanket hoodies via Living and Social .As magic trend email an uk address I was unaware items were coming from Hong Kong .Items received were not as advertised .Sizing was not correct as one hoodie was way smaller than the other .The material was thin cheap and nasty and not extra to thick as described .
November 7, 2020
Unprompted review
Reply from Magictrend
Hello Marie,
We apologize that the item you received did not meet your expectations.
Could you provide the photos or videos to show the problem you concerned for us?
Please email to contactus@magictrend.co.uk. and provide your voucher code for us.
We will do our best to deal with your order.
If you need any further assistance, please let us know. Thank you.
Best regards,
MagicTrend
No delivery and dreadful communications (except to try and sell more)
Even having contacted MagicTrend on a few occasions three weeks after order confirmation, it is still ‘processing’ and ‘prioritised’.
Any response is the usual holding email and the classic, if in doubt blame it on COVID. That doesn’t work, especially when you are actually in China.
If you have a problem with my order, just let me know but learn to manage expectations.
November 6, 2020
Reply from Magictrend
Hello Joe,
We are sorry to hear that you haven't receive your order.
We'll help you confirm the order status. Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
The item does not look like the item I…
The item does not look like the item I ordered and looks very poor quality. It’s poor Chinese rubbish.
November 6, 2020
Reply from Magictrend
Hello Mathew,
We apologize that the item you received did not meet your expectations.
Could you provide the photos or videos to show the problem you concerned for us?
Please email to contactus@magictrend.co.uk. and provide your voucher code for us.
We will do our best to deal with your order.
If you need any further assistance, please let us know. Thank you.
Best regards,
MagicTrend
Product is 2 weeks over the due…
Product is 2 weeks over the due delivery date. Is saying that it’s being shipped to China and now Amsterdam?
Would not recommend ordering from here very bad delivery and unreliable site.
November 4, 2020
Unprompted review
Reply from Magictrend
Hello Catriona,
We are sorry to hear that you haven't receive your order.
We'll be fully responsible for the product problem and help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
I ordered 2 products from them and it…
I ordered 2 products from them and it still hasn't been delivered a month later
November 2, 2020
Unprompted review
Reply from Magictrend
Hello Mustapha,
We are sorry to hear that you haven't receive your order.
Due to the epidemic, the shipment is impacted and delayed, we appreciate your understanding.
We'll help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Fail To Deliever
currently past the date my order was supposed to come. Tried emailing and wouldn’t send/ be accepted. This order is for someone’s birthday and I’ll be quite disappointed if it’s not her by then
November 1, 2020
Unprompted review
Reply from Magictrend
Hello Rhinanna,
We are sorry to hear that you haven't receive your order.
Due to the epidemic, the shipment is impacted and delayed, we appreciate your understanding.
We'll help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Still no product
Still no product ! Keep getting told it’s in process ? Still not left China ! Please people do not use this company. The customer service team is appalling and wowcher takes no responsibility
October 30, 2020
Unprompted review
Reply from Magictrend
Hello D,
We are sorry to hear that you haven't receive your order.
We'll be fully responsible for the product problem and help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
My delivery should of turned up last…
My delivery should of turned up last week and can’t track it to see where it is. Such bad customer service. HAVE EMAILED ALL INFORMATION AND HAVE HAD NO RESPONSE!!!!
October 29, 2020
Unprompted review
Reply from Magictrend
Hello Kerry,
We are sorry to hear that you haven't receive your order.
Due to the epidemic, the shipment is impacted and delayed, we appreciate your understanding.
We'll help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
I am so glad I read these reviews I was…
I am so glad I read these reviews I was going to order a couple of moon lamps I certainly won’t bother using this company cheers folks
October 26, 2020
Unprompted review
Reply from Magictrend
Hello Richard,
We are sorry to hear that.
If there are some problem about this product, you can email to contactus@magictrend.co.uk , and we will provide more detail about it.
We will do our best to deal with your order.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Placed an order on Wowcher
Placed an order on Wowcher, i put a complaint into them that I had not received my order, they said message Magictrend, surly as this was through Wowcher it's up to them to deal with this, not happy at all.
October 26, 2020
Unprompted review
Reply from Magictrend
Hello Sharon,
We are sorry to hear that you haven't receive your order.
Due to the epidemic, the shipment is impacted and delayed, we appreciate your understanding.
We'll help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Order was due to deliver last week and…
Order was due to deliver last week and I’m still waiting.. ordered through living social. No idea when my package will arrive as there’s no way to track it! Really disappointed after reading the reviews, feel like I wasted my money.
October 24, 2020
Unprompted review
Reply from Magictrend
Hello Emma,
We are sorry to hear that you haven't receive your order.
Due to the epidemic, the shipment is impacted and delayed, we appreciate your understanding.
We'll help you confirm the order status.
Please email your order information to contactus@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Really poor customer service, still not received item
Really poor customer service, still don't have my product and don't have a clue when I will get it either. Cannot get them to say when it will be dispatched. They are saying it is delayed for the holiday season, it was ordered in September!!! Just get the same cut and paste email with the same poorly worded generic information. This company are all over Wowcher, so watch out for them and don't shop with them they are rubbish.
**** added more after the useless magictrend response on here. Last night I received yet another generic email, again not telling me a date when my order will dispatch and saying they were delayed because of the holiday season. I am going back to Wowcher to try and get a refund. Please do not use this company, you will be truly disappointed.
October 22, 2020
Unprompted review
Reply from Magictrend
Hello Customer,
I'm sorry to hear that you haven't receive your order.
Due to the epidemic, the shipment is impacted and delayed, we appreciate your understanding.
We'll help you confirm the order status.
Please email your order information to support@magictrend.co.uk.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
I purchased a children’s basketball…
I purchased a children’s basketball hoop for my sons 6th birthday; It looked absolutely amazing on wowcher.. Unfortunately I can’t believe that apparently these were a total of £69.99 before I got it for the “ bargain” price of £32.99.
I wouldn’t pay £5 for what I’ve received in the post!
Tiny in comparison to what there advertising on wowcher. The nets too small to accommodate the frame.
Plastic and flimsy! So dissapointed. Waste of bloody money!
October 21, 2020
Unprompted review
Reply from Magictrend
Hello Chelsey,
We are truly sorry that the item you received did not meet your expectations. We understand your disappointment and apologize for any inconvenience this may have caused you.
Please email to support@magictrend.co.uk. and provide your voucher code for us.
We will do our best to deal with your order.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Cheap china tat
I am so embarrassed by the quality of item not worth £5 never mind the £46 they claim to be. Supposed to be for my friends birthday looks an absolute show. Can’t give it to her also turned up late. Avoid like the covid.. cheap china rubbish
October 1, 2020
Unprompted review
Reply from Magictrend
Hello Kimberley,
We apologize that the item you received did not meet your expectations. We understand your disappointment, and apologize for any inconvenience that this may have caused you.
Please email to support@magictrend.co.uk. and provide your voucher code for us.
We will do our best to deal with your order.
If you need any further assistance, please let us know.
Best regards,
MagicTrend
Look great 👍
September 23, 2020
Unprompted review
Reply from Magictrend
Hello ParaSteve,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Very good value and service
September 21, 2020
Unprompted review
Reply from Magictrend
Hello Tony,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Bought a moon lamp and for the price…
Bought a moon lamp and for the price paid it was pretty nice. Works fine and was delivered within 2 weeks which was faster than expected. Would have been useful to provide shipping updates but other than that I’m happy with my item and would use the company again. Thank you 👍
August 26, 2020
Unprompted review
Reply from Magictrend
Hello Charlotte,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
If I'd have known these airports were this good id have ordered several pairs....
I received an email from Wowcher offering me the chance to purchase a set of Bluetooth ear pods worth supposedly £99.99 for £14.99. As I'd purchased a new mobile with no headphone jack I thought something like these would be ideal so placed an order. I was informed during the ordering process the expected delivery date ( free delivery also) They were delivered on the expected day well packaged. Opened the box read instruction leaflet and charged the pods and tried them out. To be honest wasn't really expecting much..boy was I wrong. Sound quality is excellent full and weighty..paired straight away with phone and so easy to use..touch and go..couldn't be more pleased and look good as well. Recommended.
L A Fisher.
July 19, 2020
Unprompted review
Reply from Magictrend
Hello Leslie,
We appreciate your positive feedback!
In order to show our gratitude for your purchase, please check the link below and enjoy shopping on our website again!
https://www.magictrend.co.uk/products/earbuds-5-colour
We also offer you a code for free shipping ： WirelessEarbuds
Kind regards,
MagicTrend
I received my order of 3 moon lamps…
I received my order of 3 moon lamps thank you.
June 9, 2020
Unprompted review
Reply from Magictrend
Hello Georgina,
Thank you for the feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
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