Ordered item 4 weeks ago..had confirmation of order and payment was taken, I’m still waiting for my order, no other correspondence from the company..I’ve emailed them several times to no reply and whe... See more
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Ordered a product that was advertised on TikTok that took me direct to their site, two on items on a special offer!! 27th October I have embarked repeatedly when you click the link in the confirmation... See more
Company replied
My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter do... See more
Company replied
I ordered a personalised moon lamp with a photo and engraving through wowcher. Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to... See more
Company replied
Due to arrive over a week ago and still…
Due to arrive over a week ago and still nothing, this was a birthday present which has now passed and I have ZERO confidence in this parcel arriving and this was a very very very important gift!!!
February 1, 2021
Unprompted review
Reply from Magictrend
Hi Daryl ,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
Could you provide more detail to our mail, and let us help you to track the parcel?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Came as a surprise because I was…
Came as a surprise because I was expecting the parcel to arrive in the 6th as the tracking said but it was delivered today somehow.. this is a plus of course and the transit is hectic these days I guess but nevertheless good products and good shipping.
February 1, 2021
Unprompted review
Reply from Magictrend
Hello Timithy ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Would not advise at all
Would not advise at all! Ordered a gift going on for 3 week ago, emailed a week ago asking where my item was and had no response. Shocking customer service and poor delivery time (if it ever comes which it doesn't look like it will)
February 1, 2021
Unprompted review
Reply from Magictrend
Hi Jack ,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
Could you provide more detail to our mail, and let us help you to track the parcel?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Really fun products site wide
Really fun products site wide and lots of things I would like to get but since my budget is limited than I settled with the moon lampnand I am glad that I did - it's awesome!
February 1, 2021
Unprompted review
Reply from Magictrend
Hello Marco ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Products as advertised thanks!
January 30, 2021
Unprompted review
Reply from Magictrend
Hello Desi ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
I am pleased and thankful that they…
I am pleased and thankful that they managed to sort my mistakes out while filling the address. The product arrived quickly regardless that I had initially added a wrong address.
January 30, 2021
Unprompted review
Reply from Magictrend
Hello Anita ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Very dissapointed
I have placed a order with this company which still has not been made i have contacted them numerous times but i get the same automated message back over and over again i am extremely disappointed with this company as i ordered for a birthday gift which has passed
January 29, 2021
Unprompted review
Reply from Magictrend
Hi Denise ,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
Could you provide more detail to our mail, and let us help you to track the parcel?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
The product I ordered was some women’s…Women’s gloves
The product I ordered was some women’s fleecy gloves. They are so soft, stylish and warm and I am very pleased with them.
January 28, 2021
Reply from Magictrend
Hello Julie ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Ordered a personalised lamp as a…
Ordered a personalised lamp as a memorial for a loved one. I expected it and never arrived.
No reply from customer support after many messages
REPLIED TO YOUR MESSAGE AND STILL NO REPLY
THIS IS A BIG SCAM !!! STAY CLEAR !!!
I WILL BOT REPLY AGAIN IF YOU WANT TO EMAIL ME THEN MY EMAIL IS Available
January 28, 2021
Unprompted review
Reply from Magictrend
Hi Natalie ,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
Could you provide more detail to our mail, and let us help you to track the parcel?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
I admire their dedicated support to…
I admire their dedicated support to their customers. My emails always get responded promptly and this has given me an extra layer of security while ordering online.
January 28, 2021
Unprompted review
Reply from Magictrend
Hello Aron ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Magictrend is great
Magictrend is great. If there have been potential delays in transit then I have always been notified via email. The products are fairly priced and always top quality!
January 27, 2021
Unprompted review
Reply from Magictrend
Hello Mitchell ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Avoid at all costs.
Avoid at all costs.
They don’t abide by consumer rules and all their 5 star reviews look fake.
Wowcher should not deal with them.
Do not buy from this company!
January 27, 2021
Unprompted review
Reply from Magictrend
Hi Nicola,
We’re really sorry about what happened with this experience, and any inconvenience caused.
Due to the regular of the Wowcher, the used product couldn’t process the refund.
We already report this issue to our manufacturer and teams.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Kind regards,
Customer Service
Five star service as always!
January 26, 2021
Unprompted review
Reply from Magictrend
Hello Francis ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Came as advertised and works well for…
Came as advertised and works well for me. Thanks.
January 26, 2021
Unprompted review
Reply from Magictrend
Hello Keith ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Yes I am very pleased with my order
Yes I am very pleased with my order! They assisted me via email before the purchase and were there all the way through. Keep up the good work & thanks.
January 25, 2021
Unprompted review
Reply from Magictrend
Hello Vivian,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
My parcel was held in the customs for
My parcel was held in the customs for almost a week.. and I still don't know why. The seller didn't know either, other than that.. the product was OK.
January 21, 2021
Unprompted review
Reply from Magictrend
Hello Gilbert,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
One of my favorite customizable items…
One of my favorite customizable items shops! Lots of unique options, lots of interesting stuff. Thanks.
January 21, 2021
Unprompted review
Reply from Magictrend
Hello Susan,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Made my purchase via wowcher so I got a…
Made my purchase via wowcher so I got a pretty significant discount. The shipment arrived a week later, no issues. Thanks.
January 20, 2021
Unprompted review
Reply from Magictrend
Hello Mark,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
That's exactly what I was hoping for
That's exactly what I was hoping for! The moon lamp came out excellent and the shipping-delivery happened within 10 days.
January 20, 2021
Unprompted review
Reply from Magictrend
Hello Susanne,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Very reliable supplier
Very reliable supplier. I act as a third party and buy some customized products from them that I resell yo my customers and they seem happy so far.
January 19, 2021
Unprompted review
Reply from Magictrend
Hello Karen,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
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