Ordered item 4 weeks ago..had confirmation of order and payment was taken, I’m still waiting for my order, no other correspondence from the company..I’ve emailed them several times to no reply and whe... See more
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Ordered a product that was advertised on TikTok that took me direct to their site, two on items on a special offer!! 27th October I have embarked repeatedly when you click the link in the confirmation... See more
Company replied
My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter do... See more
Company replied
I ordered a personalised moon lamp with a photo and engraving through wowcher. Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to... See more
Company replied
We ordered from EU so the shipping to…
We ordered from EU so the shipping to us was okay, cannot say how it is outside of the economic area. The product was liked by our entries family so it's fair to say that we'll be back.
February 19, 2021
Unprompted review
Reply from Magictrend
Hello Delilah,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
We ordered the cloud shaped rug and I…
We ordered the cloud shaped rug and I first thought that they are shipping it in a tube, rolled in like paintings are shipped so it might not suit for such item but I was wrong and there wasn't any damage to it in transit. Highly recommended.
February 18, 2021
Unprompted review
Reply from Magictrend
Hello Samara,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
The plush flurry slippers are awesome
The plush flurry slippers are awesome, they are warm and very comfortable and not slippery at all.. Great to walk on all surfaces (obviously not outside)
February 17, 2021
Unprompted review
Reply from Magictrend
Hello Stine ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Nice weight and works beautifully
Nice weight and works beautifully. Would have preferred colour option green colour a bit bland and institutional.
February 16, 2021
Reply from Magictrend
Hello Lind,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Prices are somewhat lower than on other…
Prices are somewhat lower than on other similar sites and we haven't faced any delivery issues YET so I guess they are OK.
February 16, 2021
Unprompted review
Reply from Magictrend
Hello Anne,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Wrong color item was sent but quick…
Wrong color item was sent but quick chat with the support and all got sorted out. The replacement was posted and reached to me within a week. Thanks.
February 15, 2021
Unprompted review
Reply from Magictrend
Hello Ellie,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
An over priced personalised moon lamp
My 12 year old ordered a personalised moon lamp for her brother’s 21st out of her own pocket money. She received this very late then was disappointed and heart broken when she saw the cheap, flimsy, small, poor quality lamp which didn’t resemble her brother. When I contacted customer services they refused to do anything about it. I asked for a partial refund as it was personalised therefore it’s not fair but was denied. We will be displaying a copy of the invoice with the present. Only if you’re willing to do the same then go ahead otherwise, avoid. This is the only company I’ve written a negative review about. So, what does that tell you.
I have received a reply to this below, I have sent photos videos and have been messaging back and forth but nothing has been done.
February 14, 2021
Unprompted review
Reply from Magictrend
Hi saimah,
We are sorry to hear that you are unhappy with the goods you have received.
In order for us to resolve this matter as quickly as possible can you please provide photographs or video and full details of the fault to our mail?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Right on spot purchase
Right on spot purchase! We got the night lamp and it's great.. fits well to our nightstand and we're happy!
February 13, 2021
Unprompted review
Reply from Magictrend
Hello Christer,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
I have had horrific customer service…
I have had horrific customer service and ongoing issues with this company. I ordered a humidifier through Wowcher. It arrived really quickly and it looked lovely, however after putting the oil in later that evening there was oil all over the cabinet which is now ruined. I emailed and asked to return the product for a refund which has not happened - completely against Consumer Rights law. I will never use this company again.
February 13, 2021
Unprompted review
Reply from Magictrend
Hi Fiona,
We are sorry to hear that you are unhappy with the goods you have received.
In order for us to resolve this matter as quickly as possible can you please provide photographs or video and full details of the fault to our mail?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
It was one of my best ideas to place an…
It was one of my best ideas to place an order with Magic Trend. The person who received the package from me was very happy and we'll be back for more.
February 12, 2021
Unprompted review
Reply from Magictrend
Hello Mary ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
This is my third order with magictrend
This is my third order with magictrend. The first 2 orders went fine (last April) but the order I made in January took a bit to arrive.. quite frankly 18 days is too much.
February 11, 2021
Unprompted review
Reply from Magictrend
Hello Edward,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Asked to wrap it as a gift and they did…
Asked to wrap it as a gift and they did it! Very thankful that they accommodated me in such way. The products are exactly as described and we are happy.
February 11, 2021
Unprompted review
Reply from Magictrend
Hello Gordon,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Delivered a little late but the end…
Delivered a little late but the end product looks just fantastic! The custom offers are the best!
February 10, 2021
Unprompted review
Reply from Magictrend
Hello Jennifer,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Unable to redeem a voucher with Magc Trend
This may be the only way I can get a response from Magic Trend, I purchased a voucher through Wowcher and have tried umpteen times to redeem it with no luck, their site just keeps saying "loading" and doesn't do anything further, I have emailed them and got no response at all from them which is really disappointing, I would really love someone to contact me so that this can be resolved and that I could write a good review about them, but for now disappointed is putting it mildly.
February 9, 2021
Unprompted review
Reply from Magictrend
Hi Fiona,
We are sorry that the situation you meet.
And we already report this issue to our team.
Could you provide more detail to our mail, and let us help you to redeem the code?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
No 5th star because I had no…
No 5th star because I had no discernible shipping notification.
Otherwise everything fine.
Order arrived, item as described.
February 9, 2021
Reply from Magictrend
Hello Roddy,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
33 days until I received my order.
33 days until I received my order.. now this is way too long, the seller told me that it's because of the holidays and covid which is understandable but still too long.. the products are fine tho.
February 7, 2021
Unprompted review
Reply from Magictrend
Hello Lissandra,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Ordered a personalised lamp for my…
Ordered a personalised lamp for my partner almost a month ago and haven’t even gotten a tracking number to say it’s been shipped out yet. Don’t waste your money
February 6, 2021
Unprompted review
Reply from Magictrend
Hi xtensen ,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
Could you provide more detail to our mail, and let us help you to track the parcel?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
There was a small mishap with our order…
There was a small mishap with our order that got fixed even before the shipped it out so we are good. Thanks.
February 5, 2021
Unprompted review
Reply from Magictrend
Hello Jenn,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
All good here
All good here! Arrived when they stated and we are satisfied!
February 2, 2021
Unprompted review
Reply from Magictrend
Hello Marina,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
A lovely humidifier,with pretty colour…
A lovely humidifier,with pretty colour changing feature & it scents the room with beautiful aromas when the oils are added. It also comes with a spare replacement wick.
February 1, 2021
Reply from Magictrend
Hello Patricia,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
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