Ordered item 4 weeks ago..had confirmation of order and payment was taken, I’m still waiting for my order, no other correspondence from the company..I’ve emailed them several times to no reply and whe... See more
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See what reviewers are saying
Ordered a product that was advertised on TikTok that took me direct to their site, two on items on a special offer!! 27th October I have embarked repeatedly when you click the link in the confirmation... See more
Company replied
My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter do... See more
Company replied
I ordered a personalised moon lamp with a photo and engraving through wowcher. Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to... See more
Company replied
Ordered a gift through wowcher …
Ordered a gift through wowcher from this company was £14.99 plus an extra £4.99 for postage it never appeared so mailed them they said it was on the way still no sign told them if it was not here by the Saturday i wanted my money back still no sign so mailed them and told them i wanted my money back including the postage so £19.98 altogether i mailed them countless times and wowcher finally after a month of mailing them they told me i was geting a refund of £14.99 well erm no i paid £19.98 of that £4.99 was for postage on a item that never came total rip off of a company i would not advise anybody with half a brain cell to order anything from this company at all
March 21, 2021
Unprompted review
Reply from Magictrend
Hi Lorraine,
We are sorry to hear that you are unhappy with the goods you haven't received.
And we already asked for a refund refund for you.
You can contact cs@dealhelp.co.uk to check your refund.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
I have an order placed since Feb 25th
I have an order placed since Feb 25th. It was due by March 9th.
No sign.
No word.
Not happy.
March 18, 2021
Unprompted review
Reply from Magictrend
Hi clb ,
We are sorry to hear that you are unhappy with the goods you haven't received.
In order for us to resolve this matter as quickly as possible could you please provide your code to let us locate your order and provide the assistance?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
The waiting is too long
The waiting is too long. I have been ordering twice from here and on both occasions the shipments have been late.
March 15, 2021
Unprompted review
Reply from Magictrend
Hello Cassandra,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Promised to deliver exactly on Friday…
Promised to deliver exactly on Friday and they did. The purchase was for gift today and it's very nice!
March 13, 2021
Unprompted review
Reply from Magictrend
Hello Carol,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Reply from Magictrend
Hello Siobhan,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
On time delivery
On time delivery, which is important as this order was a birthday gift and nowadays companies do not manage to deliver anything on time. Thanks
March 10, 2021
Unprompted review
Reply from Magictrend
Hello Merilin,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Just bought a moon lamp and it is not…
Just bought a moon lamp and it is not turning on at all, left to charge for 1 hour and it is still not turning on really disappointed to be sent out a broken lamp.
March 9, 2021
Unprompted review
Reply from Magictrend
Hi Jacinta ,
We are sorry to hear that you are unhappy with the goods you haven't received.
In order for us to resolve this matter as quickly as possible can you please provide your code and photo shows the faulty part to let us provide the assistance?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
I ordered a customised moonlamp from…
I ordered a customised moonlamp from the wowcher website, the item arrived a month late and the image I wanted on it is very unprofessional and a mess, I’m very disappointed with this
March 9, 2021
Unprompted review
Reply from Magictrend
Hi Nathan,
We are sorry to hear that you are unhappy with the goods you haven't received.
We’ve reported it to our manufacturer.
Due to 3D printing tech, the lamp can't have the same clear line on it.
And the effect will be different because of the different photo and the detail of the photo.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Very good experience and this store is…
Very good experience and this store is definitely recommend by me! Thanks!
March 8, 2021
Unprompted review
Reply from Magictrend
Hello Dacia,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Ordered through wowcher for moon lamp…
Ordered through wowcher for moon lamp for Mother’s Day got my order wrong no picture inserted jus the text I wanted added on
March 5, 2021
Unprompted review
Reply from Magictrend
Hi Li,
We are sorry to hear that you are unhappy with the goods you haven't received.
In order for us to resolve this matter as quickly as possible can you please provide your code to let us check your order?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Purchased a diffuser via wowcher
Purchased a diffuser via wowcher, although the photos are deceiving it states 300ml capacity on the advert- what arrived was a ‘mini diffuser’ capacity of 130 mls, I have disputed this with both wowcher and magictrend (who state that I have to pay costs to return the diffuser- even though it is the wrong item).
The email replies do not acknowledge the photos I have sent or the problem.
Won’t use them again sadly
Have since seen the reply... still not resolved, def 130 ml capacity and ‘mini diffuser’ sent not full size as in advert. I have paid initial postage and they want me to pay for its return, despite wrong product.
March 5, 2021
Unprompted review
Reply from Magictrend
Hi Sue,
We are sorry to hear that you are unhappy with the goods you haven't received.
About this product, we already check and measure its capacity, and the capacity of its is 300ml.
And we already mentioned it on our website.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
The product is exactly as on the images…
The product is exactly as on the images and my son is very happy. Not sure what some people complain about but we really like the moon lamp.
March 4, 2021
Unprompted review
Reply from Magictrend
Hello Dahlia,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Terrible quality
Terrible quality. Incredibly slow replacement which was the exact same. Now refusing to refund!!!!! AVOID
March 4, 2021
Unprompted review
Reply from Magictrend
Hi Elizabeth,
We are sorry to hear that you are unhappy with the goods you have received.
We’ve reported it to our manufacturer.
Due to 3D printing tceh, the lamp can't have the same clear line on it.
And the effect will be different because of the different photo and the detail of the photo.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Reply from Magictrend
Hi Louise,
We are sorry to hear that you are unhappy with the goods you haven't received.
In order for us to resolve this matter as quickly as possible can you please provide your code to let us locate your order?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
I am extremely satisfied with my order
I am extremely satisfied with my order! It was meant as gift and the receiver loved it too. Thanks Magictrend.
March 3, 2021
Unprompted review
Reply from Magictrend
Hello Irene,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
The shipping times wasn't far off from…
The shipping times wasn't far off from what was advertised on their website. The products are also more or less the same and I'd hopefully be back soon.
March 3, 2021
Unprompted review
Reply from Magictrend
Hello Jordon,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Shame there is a ZERO STAR rating
Shame there isn't a ZERO STAR rating, this company rip people off, I bought the Moon Lamp via Wowcher, it arrived and looked nothing like the pictures they advertise, tried to contact them various times only to be ignored, even the Wowcher people got involved and still NOTHING, so thank God I paid via PayPal, now off to open my claim if you're reading this AVOID MAGIC TREND like the plague !!!!!!!!!!!!!!!
March 2, 2021
Unprompted review
Reply from Magictrend
Hi Stella,
We are sorry to hear that you are unhappy with the goods you have received.
We’ve reported it to our manufacturer.
Due to 3D printing tceh, the lamp can't have the same clear line on it.
And the effect will be different because of the different photo and the detail of the photo.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Thank you for the continuous business…
Thank you for the continuous business over the past months, they have always delivered the moon lamps as we have ordered.
March 1, 2021
Unprompted review
Reply from Magictrend
Hello Marian,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Ordered a moon lamp last Saturday and…
Ordered a moon lamp last Saturday and have absolutely no idea what’s happening with dispatch or tracking since it’s been 6 days.. Seems to be no information about delivery on the website and no contact information either.
February 26, 2021
Unprompted review
Reply from Magictrend
Hi Kian,
We are sorry to hear that you are unhappy with the goods you haven't received.
Due to customized product, we needs more days to process and ship.
In order for us to resolve this matter as quickly as possible can you please provide your code to let us locate your order?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Easy to buy and order anything
Easy to buy and order anything, lots of interesting stuff. The transit time was good too, but could always be improved.
February 22, 2021
Unprompted review
Reply from Magictrend
Hello Ashley,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
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