Ordered item 4 weeks ago..had confirmation of order and payment was taken, I’m still waiting for my order, no other correspondence from the company..I’ve emailed them several times to no reply and whe... See more
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Ordered a product that was advertised on TikTok that took me direct to their site, two on items on a special offer!! 27th October I have embarked repeatedly when you click the link in the confirmation... See more
Company replied
My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter do... See more
Company replied
I ordered a personalised moon lamp with a photo and engraving through wowcher. Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to... See more
Company replied
Don’t order from here
I ordered a moonlight for my friend as a sentimental gift - and uploaded a picture with writing on the back. The moonlight arrived 2 weeks later with a picture of a random dog on it which I did not upload and my writing on the back. I have emailed to resolve this and have received no replies to my emails it is just ridiculous! Scam - Wouldn’t order from here again
December 14, 2020
Unprompted review
Reply from Magictrend
Hi Samantha ,
Sorry to hear that you are not satisfied with the item.
In order for us to resolve this matter as quickly as possible can you please provide photographs or video and full details of your problem?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
I Am Very Unhappy with this ordered…
I Am Very Unhappy with this ordered moon lamp personalised the detail is shoddy looks like my sister has a big mole on the corner of her mouth where it not been finished properly emailed them no reply it a present for her and it looks terrible
December 13, 2020
Unprompted review
Reply from Magictrend
Hi kim,
Sorry to hear that you are not satisfied with the item.
In order for us to resolve this matter as quickly as possible can you please provide photographs or video and full details of your problem?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Dreadful
Dreadful. A delivery was made but did not contain any items I ordered
No reply to my email
December 11, 2020
Unprompted review
Reply from Magictrend
Hi Teresa,
Sorry to hear that you are not satisfied with the item.
We take full responsible for our products, if there is any fault about them, we'll refund against your order.
Could you provide the details for us?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Wouldn’t buy again.
Extremely poor service. I ordered the customised moon lamp for my partner weeks ago from wowcher and it came in time for Christmas with no photo and no writing. I’ve been emailing them and their replies are awful and useless they offered a replacement and then told me it would take 14-20 days and wouldn’t be here in time for Christmas which is pathetic if they got my order correct first time it would be here! I’ve had to order from somewhere else who can do it and get it here in time for me. But I’d never buy off this website again they have given me a tough past week just to try and get responses and information.
December 11, 2020
Unprompted review
Reply from Magictrend
Hi Nicole,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
The customized product would need more working day to prepare.
We would report this issue to our team and courier.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Pathetic service
Pathetic service, don’t reply to emails making simple requests of information regarding delivery. Still not received product or any information regarding potential delivery
December 10, 2020
Unprompted review
Reply from Magictrend
Hi John,
Thank for your feedback.
I'm sorry the late response.
We are experiencing a high volume of emails, we'll try out best to deal with your problem as soon as possible now.
We are sorry for this happened.
Best wishes,
MagicTrend
I have nothing but good things to say
I have nothing but good things to say! The orders arrived fast and the prints are just lovely. Super happy and will buy again.
December 10, 2020
Unprompted review
Reply from Magictrend
Hello Kelly ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Would highly recommend
Socks for my husband for Christmas from our golden retriever are absolutely gorgeous. The quality of the socks is very good. Would highly recommend
December 10, 2020
Reply from Magictrend
Hello Cheryl ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Received the wrong picture on socks
Received the wrong picture on socks. Have emailed company but no response. So I now have a pair of sock with another woman’s face on them about 30yrs older than the ones I ordered !!!!!!!
December 9, 2020
Unprompted review
Reply from Magictrend
Hi Carrie,
Sorry to hear that you are not satisfied with the item.
We take full responsible for our products, if there is any fault about them, we'll refund against your order. Could you provide photos for us to confirm?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Very disappointed with my purchase
I ordered a moon lamp that was supposed to my late dog 3D printed on. On arrival, could immediately see it was very poor quality but when plugging into the light it became apparent that the 3D printing wasn't even so only one half of my dog's face is illuminated. Have thrown it in the bin and wouldn't recommend the product at all :( *** Further to your response, I have already sent photos and messages to your company and all you have said is that "you will inform the factory", you have not offered a refund. Buyer beware.
December 6, 2020
Unprompted review
Reply from Magictrend
Hi Mattew,
Sorry to hear that you are not satisfied with the item.
We take full responsible for our products, if there is any fault about them, we'll refund against your order. Could you provide the details for us?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
So far so good
So far so good, the first order arrived with 6 days and the second with 8 days. No complaints in this house. thank you.
December 5, 2020
Unprompted review
Reply from Magictrend
Hello Heidi,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
As other have said
As other have said, the speed of the delivery was what did the trick for me. I have seen some of the products on other sites too but the price and the shipping makes me order from here every time.
December 5, 2020
Unprompted review
Reply from Magictrend
Hello Roger,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Do not buy from this company
We bought via wowcher who we will also now be avoiding the product was extremely poor advertised as RRP £69'99 value 20p real not worth the postage.
December 5, 2020
Unprompted review
Reply from Magictrend
Hi Trevor,
Sorry to hear that you are not satisfied with the item.
We take full responsible for our products, if there is any fault about them, we'll refund against your order. Could you provide the details for us?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Not always the fastest but their…
Not always the fastest but their products are okay. Unfortunately there's never any guarantees that your package will arrive on time.
December 4, 2020
Unprompted review
Reply from Magictrend
Hi Gladys,
We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
However, international post being handled by multiple postal services and customs agents.
It may cause clearance delay.
We would report this issue to our team and courier.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Such a special products to gift, great response by staff
I ordered a personalised moon lamp with a photo and engraving through wowcher.
Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to gift to my partner for his birthday.
I wish the wooden tray wasn’t chipped a tiny bit.
I’m even looking for someone else to gift this for their special occasion.
December 3, 2020
Unprompted review
Reply from Magictrend
Hello Pomiyoshi,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
Avoid…
Sent them an email the second after placing the order to ask for it to be changed as there was an issue with there website. Received an email two days later to say that your order was sent directly to the manufacturer so we can not revise this. What's the point in having an email then ?
November 30, 2020
Unprompted review
Reply from Magictrend
Hi James,
Thanks for your feedback.
I'm sorry that because in order to dispatch the item as soon as possible, thus the orders are all forwarded to the manufacturer directly. Thus, the customized can't be revised after redeeming the code.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
DO NOT BUY
DO NOT BUY. Ordered a hair styler from Wowcher. It’s a cheap product which doesn’t work well. It’s extremely difficult to get a refund they just repeat the same message back to you saying please send a photo and video of the problem before we will refund you. Never mind consumer law of online purchases is that you can return an item to the retailer within 14 days and they have to provide you details how to do this.
November 30, 2020
Unprompted review
Reply from Magictrend
Hi Mattew,
Sorry to hear that you are not satisfied with the item.
We take full responsible for our products, if there is any fault about them, we'll refund against your order. Could you provide the details for us?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
I ordered the moon lamp and added a…
I ordered the moon lamp and added a personalised photo of the grandchildren for my parents Xmas gift. It is nothing like the picture they are showing. It is complete rubbish. People, do not waste your time and money. It dosent look like the moon it looks like a lit up ball. The words on the back of lamp (love you to the moon and back). The word love is faintly scripted and dosent stand out to read like the rest of the words. It's very small in size. DON'T BUY THIS ITEM IT'S COMPLETE TAT. I asked the company for a refund and they refused. Companies like this put people off buying online because what you expect is never like what you actually receive. And they get away with not refunding your money.
November 30, 2020
Unprompted review
Reply from Magictrend
Hi Jackie,
Sorry to hear that you are not satisfied with the item.
The product is produced according the photo clients provided. Because the photo's quality will impacted the outcome, thus there will be difference from the ads.
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
The moonamp is rubbish cheap and nasty…
The moonamp is rubbish cheap and nasty tat I have been ignored on all correspondence and even resorted to commenting on there instagram page to be noticed for them actually remove the comments and have now changed it so no one can comment keep your hard earned money
November 29, 2020
Unprompted review
Reply from Magictrend
Hi Tanya,
Sorry to hear that you are not satisfied with the item.
In order for us to resolve this matter as quickly as possible can you please provide photographs or video and full details of your problem?
If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.
Best wishes,
MagicTrend
Perfect
Perfect! The order was here right for Thanksgiving and I am very happy.
Thank you.
November 28, 2020
Unprompted review
Reply from Magictrend
Hello Julian ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
There was some slight error with…
There was some slight error with voucher I've had purchased previously from a different site but they managed to resolve it quickly. I am happy with my order and got it a lot cheaper then I had initially planned.
November 26, 2020
Unprompted review
Reply from Magictrend
Hello Gilian ,
Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.
Kind regards,
MagicTrend
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