Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Merda

This app is from crooks, they won't pay, they will rob you, you will never have your money again, I made a withdrawal on February 6th, and today, March 9th, the money didn't arrive, they gave me a period of 7 to 21 business days, as soon as those 21 business days were up, I can no longer access the website or the chat, it's a company of crooks

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

I deposited €20 and played myself up to…

I deposited €20 and played myself up to €200. I made a withdrawal on 12/31-24. I made contact already after 7 days and since then have been in contact with them every week. They say I should be patient. the last time i chatted with björn who says he can't do anything. blame everything on the finance department. so with that said beware of this site it has been 60 days for me and no money....

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this casino under no…

Do not use this casino under no circumstances put money into this site it's a scam site please report to the ukgc they keep getting taken down and also they have just been busted for money laundering just google it magicwin you will not get monies if you deposit your a fool.People have been warned they also sell your card details I have had £100s taken from.my account due to these scammers report report report

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Been waiting since October for my…

Been waiting since October for my withdrawal of £100. Never saw it. Same issues as everyone else. The site is an absolute joke. STAY AWAY THEY ARE A COMPLETE SCAM!!
UPDATE… ITS NOW 16th JUNE 2025 NEVER RECEIVED WITHDRAWAL.

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM, STAY AWAY!!!!

I made a withdrawal of £450 on 21st February 2025 and every time I asked on live chat it was the same answer every time, 7-21 days processing.
As of 3rd march 2025, I've just gone to log in to my account and it said access denied, I went in live chat to see why and the person on charge said the decision was down to higher management. I then asked what about my withdrawal of £450, she replied, I have no information on this matter.
I then proceeded to ask what was happening about my withdrawal and the chat got closed down and now the chat button has been blocked for me to use.
Please, stay away from this absolute horrendous, disgusting site.
These people are the lowest of the low and they deserve everything that's coming to them.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

So waited 21 stillno withdrawal after…

So waited 21 still no withdrawal after 21 days there excuse is they have a high number of requests for withdrawals you have to be patient, absolute robbing bastards they've no intention of paying what u win avoid like the plague

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Hi I want to write about my bad…

Hi I want to write about my bad experience with this site I play a lot of gaming platforms but this one is worst one they can manipulate a game to make in their favor I played a lot of games but on special games every time is 0 wins this is not real I catch special games on 10 £ bet and nothing on 2£ nothing bonus game is sheet don’t play you will lose money time and health

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Site

Played with £20 on roulette made £100, however it had been over the recommend time frame of 21days (not including weekends) and still have no recieved my money

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service agent Stark keeps…

Customer service agent Stark keeps disconnecting me from the live chat.
This was our chat today before he abruptly and rudely disconnected me again:
Me: Please don't disconnect me again I don't like when you do that.
Stark: I will actually block you the next time.

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

Your withdrawal won't pay out!!

I should have read the reviews here first. First withdrawal was supposed to reach my bank account within 4 working days. That was over two weeks ago. Customer service just keeps sending the same generic message out about it being under review and refuse to give any timescale. Read the other reviews there's a pattern. #update 5weeks later. Same generic email responses. No money. Thieves! Steer clear

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

This company are dishonest

This company are dishonest. They did not pay out my £100 withdrawal. I contacted customer support at least 10 times and they kept promising my payment but I never received it. It's been over 18 months now. I would avoid at all costs.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use this casino

Do NOT use this casino. It's a scam they will not pay out if you win.
I won £200 on this site on the 3rd december, after contacting them a number of times I realized I wasn't getting my money so I threatened them with legal action. They've now closed my account without warning, still not had my money off them. I don't know know how they're aloud to still operate online, I've found out they don't even have a gambling licence so getting the money back is impossible.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company waited over a…

Do not use this company waited over a month for £463 keep getting told the same thing over and over it does not take this long to check details or send it to my account!! Scammers!!!

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

Contacted my bank they said all the…

Contacted my bank they said all the payments have gone to all different merchants even a silver ware shop! Its a huge scam you will not get paid! Banks cannot do anything as we have approved the payments they said there is no way they can do a charge back! Expensive lesson learnt!

January 29, 2025
Unprompted review

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