The boys were very pleasant and helpful…. Took time to explain things and answer questions. I never felt pressured…. Even though it was 5 pm on a Friday afternoon! I made an alteration to my polic... See more
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I have been with Magnet for about ten years, I think, for house insurance. They do a Flood Re insurace and I like the way they update me and do a bit of research when renewal time comes (or switch ti... See more
Company replied
Aidan Albert, our broker at Magnet, is superb. We had a flood when a new pipe connection was incorrectly fitted during a boiler installation and water gushed through two floors. Aidan has gone above... See more
Company replied
This insurer gives a phone number answered promptly by a well-informed human. This is SUCH a rare and helpful experience. We have just taken out insurance: I hope this swift direct contact continues t... See more
Company replied
Company details
Written by the company
Insurance Broker specialising in UK Property Insurance
Contact info
Newark Beacon, NG24 2TN, Newark-on-Trent, United Kingdom
- 01636 858249
- info@magnetinsurance.co.uk
- magnetinsurance.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Magnet Insurance Services Ltd
Thank you for your review! We really appreciate the feedback
Excellent customer service at all…
Excellent customer service at all points during the process. Seamless transition even when Ben was ill. Many thanks for all the hard work.
February 12, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Nick! Happy to hear that we were able to get your cover sorted without any interruption. Appreciate you renewing with us again for another year.
My husband and I reviewed your offer…
My husband and I reviewed your offer and it gave us
what we required with the lowest premium which was
important for us living on a pension .
February 2, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Mrs Ellison! We're thrilled that we were able to help secure you a better deal on your insurance and appreciate your business
Quick set up
Easy to apply for Home Insurance and set up payment this was really efficient.
I obviously have not made a claim or talked to anyone yet (hopefully won’t have to) so this review is purely on my getting a quote. It was also reasonably priced.
February 9, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Karen! We appreciate you taking out a policy with ourselves. As you say, hopefully you won't need to use it but if you ever had any questions on the claims process, please feel free to give us a call
Easy to contact
February 1, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Dan! We're always on hand to answer any questions you have
Clear and professional.
February 9, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Sharon! We really appreciate the feedback
Decent price seems good
February 7, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Philip! Happy to hear that we were able to give you a good deal
QUICK & SIMPLE
January 29, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review! We really appreciate the feedback
Very quick & easy to follow.
January 29, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review! We really appreciate the feedback
Good contact & support,
Initial knowledge and support of the company due to 0 gauge insurance, with closer contact.
January 23, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review! We really appreciate the feedback
Reply from Magnet Insurance Services Ltd
Thank you for your review Lynda! Happy to hear Aidan was able to help get you sorted. We'll be sure to pass your comments onto him :)
Efficient and friendly
Efficient and friendly, they try hard to find the best price for my needs.
I would give them five stars but Trustpilot will not let me
January 30, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Roy! We really appreciate you taking the time to leave feedback
Great service and timely reminders
Been dealing with Kristian for two years and he has been polite, knowledgable and extremely helpful.
I needed reminder calls and they were done within good timescale
January 30, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review! We're really happy to hear that Kristian has been providing you with a great service in the last few years and appreciate your business. We'll be sure to pass your comments onto him :)
They finance through close brothers…
They finance through close brothers finance company
January 27, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review. As we don't have a facility to arrange a monthly finance option in house, we do use Close Brothers for the arrangement, as many other insurance brokers do as well. If you ever have any issues with Close Brothers, let us know and we'll assist anyway that we can.
A good price for Home Insurance
A good price for Home Insurance, purchase procedure straightforward.
January 29, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Rob! We really appreciate the feedback
So easy to get quote on line and very…
So easy to get quote on line and very helpful man on phone when I was asked to call re a bit more info. Answered phone immediately, no waiting for an hr. Definitely made the right choice with price and service. Thank you
January 29, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review! We really appreciate you choosing us for your insurance. We're always on hand for our customers when they need help or had any queries
Had not realised that Magnet provided…
Had not realised that Magnet provided Home Insurance until I got a quote via a compare site. I was impressed not only with the quote but also the customer service - makes such a change to get through almost immediately.
January 26, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review Lynne! We really appreciate your business and choosing Magnet for your insurance. We always aim to pick the phone up within 3 rings so you shouldn't ever be waiting too long
Never heard of you
Never heard of you, you came top of the 'Confused.com' list, you have 5 trust pilot stars and I quite like the idea of dealing with an insurance broker again - I thought they were extinct.
January 25, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review John and choosing us. Old school brokers like ourselves do still very much exist! If you ever had any questions on your policy or needed any assistance, we're always on hand by phone and email to help.
Just taken out a new Buildings and…
Just taken out a new Buildings and Contents policy as my other previous one (Sainsbury's) had increased by £170 (and not made any claims) The process was easy but locked myself out of the on line portal. So called and spoke to a very nice young lady, who was easy to understand and very helpful. e mailed me all the documents. How refreshing. But no one knows how good an insurer is until you make a claim, so fingers crossed we don't have to!
January 25, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review! During a time when insurance is on the rise across the market, we do our best to help find customers a better deal when they shop around. We're thrilled that our advisor was able to help get you a better deal. Please feel free to call us if you ever had any questions.
Very easy to navigate.
January 25, 2024
Reply from Magnet Insurance Services Ltd
Thank you for your review James! We really appreciate the feedback
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