The boys were very pleasant and helpful…. Took time to explain things and answer questions. I never felt pressured…. Even though it was 5 pm on a Friday afternoon! I made an alteration to my polic... See more
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I have been with Magnet for about ten years, I think, for house insurance. They do a Flood Re insurace and I like the way they update me and do a bit of research when renewal time comes (or switch ti... See more
Company replied
Aidan Albert, our broker at Magnet, is superb. We had a flood when a new pipe connection was incorrectly fitted during a boiler installation and water gushed through two floors. Aidan has gone above... See more
Company replied
This insurer gives a phone number answered promptly by a well-informed human. This is SUCH a rare and helpful experience. We have just taken out insurance: I hope this swift direct contact continues t... See more
Company replied
Company details
Written by the company
Insurance Broker specialising in UK Property Insurance
Contact info
Newark Beacon, NG24 2TN, Newark-on-Trent, United Kingdom
- 01636 858249
- info@magnetinsurance.co.uk
- magnetinsurance.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful and professional
December 4, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Maurice! We really appreciate the feedback
A first timer with Magnet - excellent thus far!
A first timer with Magnet - just signed up. Of course, the real test if I ever need to make a claim! So hopefully will not experience that! (One claim in 30+ years!) But initial contact, policy, docs etc all very positive and user-friendly! So happy on all counts! Thank you!
December 1, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review! Hopefully you won't need to use the policy but if you ever need assistance the insurers claims handlers will do everything they can to help resolve the situation for you
Excellent service and backup
December 1, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Dave! We really appreciate the feedback
The lady was so helpfull
The lady was so helpfull. Great price.
She got back to me quickly.
Very polite.
And I understood everything she was telling me.
November 30, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Allison! It's great to hear that our staff were able to help get you sorted and answered your queries clearly
Competitive pricing and helpful staff…
Competitive pricing and helpful staff who actually speak to you.
November 30, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Michael! Thrilled to hear you were happy with the service and premium
Magnet didn't reprimand me when I…
Magnet didn't reprimand me when I inadvertently let my insurance expire - and resurrected it with one phone call.
November 28, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Julie! Happy to hear we were able to get you sorted and back on cover
Reply from Magnet Insurance Services Ltd
Thank you for your review Chris! We really appreciate the feedback
Easy to follow and understand.
November 16, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review! We really appreciate the feedback
Courteous and prompt to my queries.
November 27, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review! Happy to hear that we were able to help with your queries
Easy to complete very informative
November 26, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Lisa! We really appreciate the feedback
Good online and telephone service.
November 24, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Nigel! Happy to hear that you were satisfied with the service
Reply from Magnet Insurance Services Ltd
Thank you for your review Sean. We really appreciate your business and taking the time to leave feedback. I've looked over your renewal and can see that a remarketing exercise had been carried out to ensure it was the most competitive quotation we could obtain. Please accept our apologies as this may not have been clearly communicated to you in our correspondence. We had gone to several different insurers who were unfortunately more expensive than your current provider.
We are unfortunately seeing big increases across the market due to high inflation pushing up premiums. Increases are on average increasing between 20-30% and as a broker, we send out the most competitive premiums available to us on our panel. Once again please accept our sincere apologies if this wasn't communicated with you clearly and we hope next year the market would have settled down and we can find something more competitive.
Reply from Magnet Insurance Services Ltd
Thank you for your review Stephen! Glad Aidan was able to help get you sorted. We'll be sure to pass your comments on :)
The issue is price
The issue is price. An £80 increase, even with the recent inflation figures, would seem excessive. However, I am restricted in which companies will insure me due to a previous subsidence claim being dealt with by my previous insurer. Given that subsidence is excluded from my current policy and my otherwise claim free history I would have thought I was considered as a low risk customer with fees to match.
November 21, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review and feedback. We do apologise for the increase in premium. As a broker we do check our panel of insurers for any alternatives if the premium increases are higher than last year with current insurers. Unfortunately, insurance premiums have increased across the market on an average of 20-30% other insurers on the panel were higher than your current provider. With the current open subsidence claim we were unfortunately restricted to specialist insurers in addition to this. Hopefully the claim will be closed next year and we will be able to find a cheaper alternative for you and we appreciate you renewing with ourselves this year.
Fast and efficient- my policy had…
Fast and efficient- my policy had lapsed through no fault of my own- I have had serious problems with my broadband and my telephone provider for over a month and have only been able to access your communications with me today- thank you so much for your help
November 20, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Pamela! We're really pleased to hear that we were able to get you sorted and back on cover. We're always happy to help
Very good experience
Very good experience, easy to navigate their site. Took the hassle out of arranging my annual home insurances.
November 11, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your review Chris and choosing to insure with Magnet. We're always happy to help!
Reply from Magnet Insurance Services Ltd
Thank you for your review Lisa! We really appreciate the feedback
Very easy to use website and easily…
Very easy to use website and easily answer questions provided. Very competitive price for insurance required.
November 14, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your feedback! Happy to hear that you found the process and website straightforward. We appreciate you choosing Magnet for your insurance
Reply from Magnet Insurance Services Ltd
Thank you for your review Andrew! We really appreciate the feedback
Good responsive service that took into…
Good responsive service that took into account our personal requests.
October 31, 2023
Reply from Magnet Insurance Services Ltd
Thank you for your feedback Kelvin! Happy that we were able to help get your cover sorted and we greatly appreciate your business
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