I received new maid from agency and day later went on business trip - not my plan. Just their previous maid screwed and I had to hire new one last minute. I was promised she is experienced and good. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found a great nanny through maids.cc. Company also provides free training to Nannie’s/housekeepers by request. Our housekeeper/nanny has had two trainings with chef Samrawit Zeleke. Zamrawit is an exc... See more
Company replied
Maids.cc intervened quickly and effectively when I had to replace the maid for my elderly mother. Ms. Sondoss Gharbi (maid manager) in particular understood my mother’s needs and helped us to select t... See more
Company replied
We just started working with Maid.CC and the level of professionalism and quick respond is very admirable, we have tried to ladies from their company with no luck and when we complained the manager Lo... See more
Company replied
3.3
Average
234 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chef Clara was very helpful for Shirley…
Chef Clara was very helpful for Shirley to learn her how to cook. The dishes were tasty! Thank you for your help 🙏
October 6, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback. We're so happy to hear that Chef Clara was helpful and that Shirley enjoyed the food. We'll make sure to share your kind words with her. If you ever need more help, we're always here.
Reply from Maids.cc
Thank you for choosing maids.cc. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.
Very very poor service
Very very poor service, maids personal hygiene is bad. The smell is very bad.
The service team is poor & unprofessional. Last mintues maid delivery cancellation . The watsapp service is veryyyyy poor, you are talking to a machine, wasting soo much time for simple request.
Appointments are mixed up. They claim maids have experience and they do not the basics. I am very disappointed. They cost more than 8k derham for 2.5 months with very poor quality!
October 1, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback, Ms. Refqa. We're very sorry that your experience with our maid wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We also use different technologies like chatbots to make things faster and smoother, but we’re sorry if it caused any confusion. Our team will call you to fix this problem.
Horrific service
Horrific service - never trust a nanny from this company. The last nanny was sleeping with men in our bed when we were on holiday! We gave them another chance but this time we brought the nanny to Spain with us on holiday and half way through she began to tell us she knows her job and won’t do the ironing now and starting her shifts 30mins late while relaxing and eating and being on TikTok live. We sent her back to Dubai early only to find out after she left that she threw my Amiri shoes in the garbage on purpose and the bag was disposed of without us knowing. Tried to contact Maids cc and they blocked us from the app and sided with the nanny, not to mention the previous nanny was sleepingg with different men in our bed when we were travelling. This is a pathetic company on all levels. Disgusting!
September 28, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback. We're very sorry that your experience with our maid wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We also use several technologies to help improve our service and make things easier for our clients. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
Clara is very talented and is a great…
Clara is very talented and is a great cook she ensures the nanny does everything n her own and watches her
September 29, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback, Ms. Abeya. We're so happy to hear that you're pleased with Clara's work. It's great to know she's doing a good job and making sure everything is done well. We'll share your kind words with her. Thanks again for trusting maids.cc!
We had the pleasure of working with…lor
We had the pleasure of working with Lor, and we can’t recommend her enough. She was incredibly patient throughout the process, taking the time to truly understand our family’s needs and concerns. Her professionalism, responsiveness, and ability to match us with the right person made all the difference. Thanks to her, we found someone who fits perfectly into our home. A truly skilled and trustworthy individual! 👌
September 19, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback!
We're so happy to hear that Lor gave you a great experience and helped you find the right match. She's a valued member of our team and we’ll share your kind words with her. We're always here if you need any help in the future!
Kamelya, Maid Manager
Kamelya, Maid Manger is responsive to our request and attentive to detail to ensure the possible best match based on our needs. Excellent job.
September 27, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback!
We're very happy to know that Kamelya was responsive and helped you find the best match. We'll make sure to share your kind words with her. We're always here to support you!
Lor is an amazing customer representative!
Lor is honestly amazing at what she does. So structured, so clear and all ears to the customers need. Works hard and tries finding the right fit depending on what we ask.
September 20, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback.
We're really glad to hear that Lor was helpful and listened to your needs. It’s great to know she made your experience smooth and clear. We’ll make sure to pass your kind words to her. Thanks for choosing maids.cc!
Chef Clara
Chef Clara did a great job of helping Modesta feel confident in the kitchen and letting her know that it’s okay to ask questions or search for answers online if she’s not familiar with ingredients.
September 18, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback.
We're really happy to hear that Chef Clara was able to support Modesta and help her feel confident. It's nice to know she feels comfortable learning and asking questions. We always want our clients and maids to feel supported.
Aya was great she called me and…
Aya was great she called me and listened to all the requirements and in an hour she prepared 3 matches and we actually really liked one. Hopefully she will be the suitable candidate for the family
September 17, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback.
We're so happy to hear that Aya was helpful and that you found a maid you really liked. We always want to make the process smooth and quick for you. If you ever need help again, we're always here.
Thank you to Kamelya for finding our nanny!
Thank you so much to Kamelya for her help in finding the perfect nanny/housemaid for our family, she was kind, patient and clear in her communication throughout the process.
September 17, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback.
We're very glad to hear that you had a good experience and found the right maid for your family. It's wonderful to know our team could support you well.
It was great talking to aya
It was great talking to aya
She is very professional and helpful
Understood our request and provided best possible solution
September 16, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback.
We're really happy to hear that you had a good experience with Aya. She's always trying her best to help our clients. We'll make sure to share your kind words with her. Thanks again for your trust in maids.cc!
The worse company and customer care
The worse company and specially customer care in Dubai
Don’t trust them with nothing
They don’t care about the maids and who has contracts they are so messy and most of the time took money and don’t pay to maid and ask maid to get cash from us. The most useless thing it’s the customer care
Many things there is not clear and they just took money to do them stuff instead give salary of this poor womens on the time and full
No words for the support team
September 11, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback. We're very sorry to hear that you're not happy with your experience. We always want to be clear, and we’re truly sorry if things weren’t clear for you. We use different technologies to help improve how fast and smooth everything works, but we know this doesn't replace real support when needed. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
I have very very bad experience with…
I have very very bad experience with maid cc they wast my time for visa process 1 month and 6 days starting time they said they will complete just in 8 days but so so late and I lost my expensive things in my country because I can't go with out visa so don't go there .Muhammad Arshad
July 1, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback.
We're very sorry to hear that you're not happy with your experience. Even though we are always doing our best, delays can sometimes happen due to factors beyond our control. We know how frustrating this can be and we really want to help. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
Maid Manager Great Experience
I’m really grateful for the support and professionalism of Aya. She has been extremely helpful, understanding, and always goes the extra mile to make sure everything runs smoothly. Her communication is excellent, and she is always available to assist whenever needed. It’s rare to find someone so supportive and dedicated in this field, and I truly appreciate her efforts. Highly recommend!
September 2, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback, Mr. Anwar. We're so happy to hear that you had a great experience with Aya. She's a valued part of our team and it's wonderful to know her support made a difference for you. We'll make sure to share your kind words with her. Thanks again for recommending us.
mary was a 10/10
mary was a 10/10. What a wonderful experience to have someone so professional oversee the issue i had with my maid. She handled with ease and attention to detail.
September 3, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback. We're so happy to hear that Mary gave you such a great experience. It's always nice to know that our team is making things easier for you. We'll share your kind words with her. If you ever need anything, we're always here to help.
Excellent individualized support
I’ve recently engaged Maidscc to find us a housekeeper / Nanny. My designated maids manager Camelia and contract manager Mariana have both been wonderful and extremely professional in helping me out. Camelia arranged for multiple house visits with candidates to interview at the comfort of my house. Camelia has been very patient and supportive. We now identified one candidate to join our family and I trust that Camelia and Mariana will continue to support us as the new keeper settles in
September 1, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback, Ms. Farah. We're really happy to know that you had a good experience with Camelia and Mariana. It means a lot to us when our team can make things smooth and easy for families. We’ll make sure they see your kind words. Thanks again.
The service is very good with good…
The service is very good with good customer service
Camilia who is the maids manager is excellent; extra helpful ensuring I was able to find a suitable nanny
Thank you
August 29, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback, Ms. Joanne. We're very happy to know you liked our service. We'll make sure to share your kind words with Camilia. It's great to hear she was helpful in finding the right nanny for you. Thanks again for choosing maids.cc!
Helpers manager Camilla is kind
Helpers manager Camilla is kind, understanding and helpfull🙏🏻🩵
August 27, 2025
Unprompted review
Reply from Maids.cc
Thank you for choosing maids.cc, Ms. Assil. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.
Excellent chef training from maids CC
Our maid cooked some excellent meals and the trainer chef Clara was able to instruct her on how to make British style meals, which were delicious.
August 26, 2025
Unprompted review
Reply from Maids.cc
Thank you for your feedback, Ms. Lisa. We're so happy to hear that you enjoyed the meals and that Clara's training was helpful. It's great to know you're pleased with the service. Thank you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.