Air Greenland Reviews 

I had a helicopter flight from Ittoqqortoormiit to Nerlerit Inaat. All the Air Greenland employees were very friendly and helpful. The pilot was both competent and considering the passengers. I was very happy with this trip and thank all the people involved.

Fløj til tiden. God mad, gode fly.

I have flown with several airlines from different countries time to time. But nothing beats Air Greenland Airbus 330neo "Tuukkaq". I allways fly in economi. But it is so comfortable, 4-5 hours flight feels like 1-2 hours because of the tablet with different entertainments.
10 stars from me

I lost my pink case containing important pills i tried contacting airgreenland and they told me i have to call the airport and when i did call them they told me i need to call air greenlad everytime i try to call about my pill they always tell me to contact other people i got no help nobody can help me get my bag back am so pissed super bad costumer service they dont actually wanna talk to costumers in need

Nice flights, great service, and above all, very kind and professional staff all the way through.

I experienced repeated overbooking and schedule changing on my first trip to Greenland. Air Greenland took no responsibility. Extremely frustrating experience!

Convenient flight, on time departure and an efficient, pleasant crew

Yesterday I tried to fly Premium class from Nuuk to Copenhagen. Air Greenland had a sale for around +800 DKK extra relative to economy. A great deal, considering it included a trip home without a sleepover, so I saved the same amount of money not paying for a hotel (No economy tickets had that option) So in other words, I basically got the upgrade for free.

This review is solely based on my premium experience.

Punctuality: The flight was on time today with no delays.

Airport service: There was unfortunately no different service at the airport for Premium passengers. Only when travelling from Copenhagen, you get access to an exclusive lounge. Too bad for me.

Seat: Very good and comfortable! Wide and with a lot of legroom. I had the window seat (5A). There was a box under the seat to the left that kinda blocked some parts of my legroom, but it wasn´t a big issue. I found the leg-rest to not be useful at all, because my legs would never reach it even when it was fully up. The neckrest, nothing extraordinary. I never really found the use for those. Recline was decent. But nothing extraordinary. The good thing however is that you can recline guilt free, since the space between each seat is so large, so it shouldnt bother the passenger behind you. It goes rather down and backwards, if this makes sense.

Temperature: The premium cabin has no air vents. Luckily, the air condition created a comfortable temperature once in the air anyways

Staff: Very basic. Good service, but nothing extraordinary for a Premium class.

Service: As a premium passenger we were given welcome drinks. It was not explained to us what it was, so I just took a chance. Turns out it was apple juice. The other choice was most likely sparkling water. We were also handed hot towels later in the flight

Amenities: As a premium passenger, we were given a pair of Air Greenland basic headphones (the ones you put inside your ear, not headset-type). I was a little disappointed they provided no sleeping mask or socks or anything like that. Just the headphones.

Food: A warm and delicious meal was provided. The quality was amazing! Delicious fresh salmon-salad for apetizer served with fresh bread. Extremely tender meat with pasta. Super delicious. A decent chocolate cake dessert as well as Summerbird chocolate. The food quality was like in a real restaurant, and served on real plates with a real glass. Only downside is how they served it all at once, so you would have to struggle a bit with the space on your plate. Would be great to get served the dishes individually.

Beverages: A selection of free beverages was exclusive for Premium, while economy passengers could also buy them but at a very high cost. I enjoyed real champagne and cashew nuts. Apparently it seems they have no specific limit on how much you can ask for, but they don´t tell you that, so you have to ask them on demand, and I felt a little too shy to order too much free stuff :P

Internet: The wifi is free on Premium but it was extremely show and hopeless. It was almost useless because of the internet speed being so slow. It would be fine for checking emails and reading news. But watching videos or navigating websites with a lot of clicking? Forget about it. Maybe I was unlucky to sit far away from the router. Who knows. But considering it costs 8 USD for economy passengers, it is a rip off...

All in all, I truly enjoyed the trip. The free wifi was the biggest disappointment. The food was the biggest upside. It is obviously not worth paying an extra 4000 DKK to upgrade to Premium for just a 4-5 hour flight. But if you get a good deal like me, where it can save you money for not paying a hotel, I will say it is definitely good value!

Booked a connected flight to Qaqortoq from Copenhagen - first part to Nuuk went well (this time) but must stay in Nuuk because the trip to Qaqortoq was cancelled/moved till next day. The stay in Nuuk ment we had to wait several hours to get hotel room, the dinner voucher didn’t cover the price of a simple meal, and we had to get up at 4 o’clock in the morning next day to move on.
Shit happens in Greenland but Air Greenland knew in advance that the new airport in Qaqortoq was not properly manned and that Sundays would be difficult.

Everything was fine. The flight was on time and the staff was kind.

Hello, everything was good,specially cabin crew. She was very nice,professional

Flew Ilulissat-Nuuk-Qaqortoq with tight
connection. Staff was very helpful and
Checked my bags all the way and gave
the instructions I needed.
Crew was very professional and friendly so I had a great experience 😃
Thank you for the good work 🙏
Jon

Amazing new plane. Very comfortable. Excellent service. Luggage sorted at super quick efficiency. Air Greenland operates in an often harsh environment bout still provides excellent service and operation. Well done!

Excelllent as always ..... Great service, food . I particularly appreciate the selection of Greenlandic music, films, culture and tourism info .... Perfect

Excellent service all through the journey.

Air Greenland is an essential part of the life and the existence people and families in Greenland and outside of Greenland.....so its very existence and its flights are part of culture and life that binds us together...

Air Greenland still a quality brand

Our travel to and within Greenland worked without any issues. Very friendly staff all together. On the way back from Greenland we were hit by massive delays due to a storm. Although this is of course annoying, since we got stuck for two days, it is out of hand for an airline to change the circumstances. We were taken really good care of. Were never left without information and got accommodation and food without any issue or waiting times. When we arrived at the next place there was always someone friendly waiting for us and already prepared.
Five stars for customer service - handling arctic weather is not a joke and you should be aware of that when travelling to remote places.

Amazing flight company