MailerSend, Inc. Reviews 206

The system itself is not bad at all. The system interface is simple and is quite convenient to use. But ))))), those guys do not respect customers at all. They will close your account and restrict the account log in with no reason. Even if you ask them for additional information and feedback, they won't answer you! They are waiting for stupid clients with a small website and max 1000 recipients. They can not provide you with good deliverability, a lot of emails go to spam, unfortunately.
BAD, BAD, BAD!

MailerSend features everything I could need to send transactional emails with best in class UX. Also, the support is phenomenal!

Powerfull and very well documented tools : i'm not a pro coder, just need a trusty email service for my business and found no problem configuring my domain dns to start and implementing their API and webhooks in my webapp. Really great and fast support.

Great and amazing support. Quick and easily reachable which is quite unique for a cloud product.

Great support!

While trying to get my account approved, I was notified that instead, my account had been suspended. I sent an email to ask for clarification since I was sure that I was in compliance with the Terms and Conditions set by MailerSend. Glenn answered me and was helpful, knowledgeable, and kind through the whole process. Finally, we managed to get my account approved, and my address un-blocked.

I have tested several others and I found this to be the quickest and easy to set up as with the DNS records, get verified to increase limit.
So far works great for our newly started company as we need service we can afford as we grow.
Time will tell from now but looking at their roadmap looks like they are here to stay.

I really like your service. It is easy to use and works well.

I had an issue with the domain I used for my first domain and got stuck. Their support responded with lightning speed and the correct solution to help me get on my way. Really impressed!

Ridiculous, they ask you to verify your site with a huge waste of time and then they don't approve your account. Of course you have to pay in order to be approved .... not very serious and really ridiculous, I'm just sorry I wasted precious time with them.

Had an issue, but they solved it really effectively through their live chat.

We integrated Mailersend services into our startup some time ago. Following our beta launch, we received numerous user requests indicating that while some are able to sign up, others could not. I reached out to Mailer send and after a few days of exchanging emails, it became evident that they required verification of each user before assuming responsibility for the non-delivery of SMSes. Apart from the unsatisfactory service, the pricing was unattractive, and to add to this, messaging was only supported in the US and some Canadian carriers.

I am just testing the suitability of mailer send, but great software is only as good as the support. I ran into a question and given I am currently only on a free account I was amazed to get a response within half an hour which allowed me to continue working. And it was from a human being !!!

As a Latino influencer, I wanted to connect with local businesses in my community, so I decided to try Mailersend for sending emails to potential clients. However, I encountered an issue where my account got banned after sending only two test emails without any apparent reason. I reached out to their support team via email, as they don't have a phone number available, and received a response from Cesar. He explained that their system runs multiple checks on new accounts to determine their validity, but I'm still unsure of what that entails. As someone who's working hard to grow my business, I'm disappointed and frustrated that I've been banned without justification. Maybe they didn't like the fact that I'm Latino? Without a reasonable explanation I'm left wondering. For those reasons, will not be recommending Mailersend to other influencers or business that I know.

I'm really happy with the excellent, knowledgeable, and patient customer service. I came from an email provider where support was nonexistent, so this is greatly appreciated.

The customer support is very reactive, patient and helpful with my questions.

Mailer Send does great. Easy to use and awesome customer support.

From an ecommerce company that has a revenue of near 15M a year, we like to work with partners that have passion for what they do, and that's exactly what MailerSend gave us. The commitment that they put in to fix an issue or to clarify a doubt every time we have one, is outstanding! Keep on going, MailerSend!

The customer experience is lovely. It is also easy to navigate the UI. Thanks for helping my business grow with email!

Was able to open a ticket via chat and have the rep get back to me after the issue had been researched. Didn't have to waste an hour on chat like some other places that won't let you open up a ticket. The rep got back to me quickly with the correct information the first time.

Mailersend is one of the best mass mail send in the current time.

We are on the developing stage, and we put on competition almost 10 mass mail ESP, where we need test and to be sure that our transactional mails don't end up into our clients Spam box, or "Promotions" tab for google.. Mailersend was the winner, the second a client register into our system instantaneously the mail is in our clients Inbox (a lots of ESP endup into Promotion tab when it comes to google).

I would recommand Mailersend for any one who wants a reliable, sure solution for mass mail sending.

Also Mailsersend has one of the bets free plan offer in the market, over 12.000 mail/month, it is a must for a business to automate their mail sending machinery to send/try/experiment with that amount of mails/month after that upgrade to a paid plan (I would say most ESP average is 3000 mail/months which is not that much for tests).