Maison and Garden Reviews 

628
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting their attractive appearance and solid construction, which many find easy to assemble. People frequently highlight the excellent service and communication received, appreciating the quick and well-packaged delivery that makes the overall purchase journey smooth and satisfying. However, some customers also noted issues with delivery communication, unexpected charges for certain locations, delays, or problems with packaging upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and efficient... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery... See more

Service

Consumers find service to be positive, with many reviewers describing it as fantastic, excellent, and great.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Always had great servcie from Maison and Garden. quick deluivery and good comunication from enquiry to order being delivered. The products we have ordered have been fabulous which is why we have orde... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

628 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(628)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adirondack chairs

Great product! Hard to tell it’s not wood. They look fantastic and are great value for money.
Also super easy to assemble!
Thanks !!

April 1, 2025
Rated 5 out of 5 stars

A very positive customer experience!

We recently purchased 2 lovely Adirondack chairs from Maison & Garden. Unfortunately, not the best courier experience (3rd party), but the team @ Maison & Garden stepped up to resolve issues proactively and professionally. Overall a very friendly and positive customer experience and we would recommend them highly.

April 7, 2025
Rated 5 out of 5 stars

A positive experience

We have just received our second purchase from Maison and Garden. The web-site was informative, prices of both products were competitive, the purchasing process was easy, and delivery was timely.

April 3, 2025
Rated 5 out of 5 stars

Great products and shopping experience…

Great products and shopping experience from this company.
Transportation of products was impressive. The packaging had been well designed, specifically to protect all parts of the furniture, and this had been strapped within 2 pallets to ensure its safety during shipping and delivery.
The courier company were also excellent and were friendly, considerate and efficient.
Assembly of the furniture was a breeze as it is very well manufactured. It looks beautiful and also like it will last for a good many years.
The wide selection of products available in my chosen colour determined going with this company and I’m so pleased that I did as they were very reliable and therefore highly recommended.

April 4, 2025
Rated 4 out of 5 stars

Good quality

I am very pleased with the 3 benches and side table that I ordered. Unfortunately I asked for a specific day of delivery but arrived earlier but I happened to be in so all ok. It arrived on two pallets which I still have in my driveway. Not that easy to assemble on my own and ossicle in hindsight I may have paid to have them made up. Am really pleased with the colours and the quality.

March 25, 2025
Rated 3 out of 5 stars

Product is great, delivery poor

Product is great, easy to assemble and looks good.
However delivery experience was very poor. 3 day delivery window given - no more specific time or date. Arrived on 2 large blue pallets. Asked driver is he would take them away - he said no. We tried to take them to tip but they would not accept. Have to be collected by CHEP! Still waiting for collection after 2 weeks. No information from M&G about what to do with pallets.

March 29, 2025
Rated 5 out of 5 stars

Good well-priced product and great customer service

Very impressed with the pricing and the very quick delivery. Information from M and G was helpful. Only glitch was that I don't think we got a message from the delivery driver - we arrived home to find the pallet in our driveway. The bench was easy to assemble and looks great in the garden - it's a surprisingly good imitation of real wood!

March 25, 2025
Rated 3 out of 5 stars

Ordering was friendly and helpful

Ordering was friendly and helpful. However, nothing was said about delivery being on a palette and to pavement, something I was trying to avoid. I was also not told the seat had to be put together. I have not done this yet so cannot say how difficult or easy it was. I feel all this information should be told to the consumer.

March 18, 2025

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