Maison and Garden Reviews 591

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality, noting its solid construction and appealing appearance. Many people are also very satisfied with the efficient delivery service and the overall smooth ordering process, highlighting the promptness and careful packaging of their purchases. However, some customers expressed dissatisfaction with aspects of the delivery communication and tracking, mentioning a lack of notification for delivery times or issues with tracking systems. A few other people also felt that the packaging, particularly the use of pallets, was excessive and difficult to dispose of. Additionally, there were occasional reports of damaged packaging upon arrival and some concerns regarding the texture and drainage of certain products.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, style, and comfort of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Quality

Customers consistently note positive experiences with quality, praising the good quality of garden furniture,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and fuss-free,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more

Rated 5 out of 5 stars

Chose this product because I had seen it elsware and was impressed with theconsept. Maison and Gardener were agvertising it at good price and were offering seat cushions also at a good price. They... See more

Rated 5 out of 5 stars

I made a complete mess of ordering a Winawood composite bench with a memorial plaque and seat cushion which resulted in me not receiving two offered discounts. Luckily Rubina from House&Maison sorted... See more

Rated 5 out of 5 stars

Very happy with our table and bench set, very solid and well constructed. Slight hiccup with the instructions at one point but otherwise easy to build. Love the colour and looking forward to using it... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

591 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt delivery of a quality product.

The order of a bench came promptly and the delivery driver went out if his was to be helpful. My husband and I assembled the bench and it was relatively easy. However we believe we have the back of the bench back to front so we're going to have to sort this out. We are very pleased with the bench itself.

April 20, 2026
Rated 4 out of 5 stars

Winawood bench delivery

Delivery within a few days of ordering. Unfortunately the wrong colour bench was delivered, but this was quickly rectified after I contacted customer services, and we now have our bench set up in the garden.

March 31, 2026
Rated 5 out of 5 stars

Good customer service

Good customer service and really nice, good quality garden furnature.
Had a complication with my order, but Alison soon sorted an exchange and alls now good. Thank you

April 4, 2026
Rated 5 out of 5 stars

Well-packed and easy to assemble

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not worth docking a star, however.

March 23, 2026
Rated 5 out of 5 stars

Great bench and cushion

Great bench and cushion - rapid and smooth delivery process - easy to assemble - looks good in our garden and with the cushion is very comfortable. Roll on more sunny days !

March 28, 2026
Rated 5 out of 5 stars

Winawood 2 Seater Wood Effect Bench in Powder Blue

My wife and I recently replaced our two garden benches, together with bespoke cushions at half price, which we are very pleased with. If you are looking for a low maintenance garden bench, we would highly recommend this product; it is excellent quality with a timeless design, comfortable seating and authentic wood effect. Also, it was easy to assemble and very well packaged.

April 10, 2026
Rated 3 out of 5 stars

Problems with our delivery…

As we have not received our purchase yet I am unable to give a 5 Star score. Alison who we contacted has been very good and we can not fault her in any way However the delivery company have been very poor and ignored our instructions about letting us know when they were coming so we could be ready to make access possible to the community library the purchase was for.

I will give Maisons a 5 Star for the way Alison looked after us.Hopefully our purchase will be delivered by a different company on a day of our choice.

March 26, 2026

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