Maison and Garden Reviews 597

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, sturdy, and often exceed expectations. The ordering process is frequently described as easy and efficient, and many consumers appreciate the competitive pricing and free delivery. The delivery service is also widely commended for being quick, well-packaged, and arriving on time. However, some people were dissatisfied with aspects of the delivery, mentioning issues with communication regarding delivery times, tracking not working, or unexpected charges for certain locations. A few customers also noted that the packaging, particularly the use of pallets, was excessive and difficult to dispose of, and some experienced missing items like plaques or cushions.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent quality,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the rapid and efficient delivery,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and fuss-free,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Chose this product because I had seen it elsware and was impressed with theconsept. Maison and Gardener were agvertising it at good price and were offering seat cushions also at a good price. They... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more

Rated 5 out of 5 stars

Easy ordering on the website. Great communications.Delivery on time. Perfect packaging. Bench & table easy to put together.Quality products. The Powder blue is just beautiful - just something differen... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

597 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great bench and cushion

Great bench and cushion - rapid and smooth delivery process - easy to assemble - looks good in our garden and with the cushion is very comfortable. Roll on more sunny days !

March 28, 2026
Rated 5 out of 5 stars

Winawood 2 Seater Wood Effect Bench in Powder Blue

My wife and I recently replaced our two garden benches, together with bespoke cushions at half price, which we are very pleased with. If you are looking for a low maintenance garden bench, we would highly recommend this product; it is excellent quality with a timeless design, comfortable seating and authentic wood effect. Also, it was easy to assemble and very well packaged.

April 10, 2026
Rated 3 out of 5 stars

Problems with our delivery…

As we have not received our purchase yet I am unable to give a 5 Star score. Alison who we contacted has been very good and we can not fault her in any way However the delivery company have been very poor and ignored our instructions about letting us know when they were coming so we could be ready to make access possible to the community library the purchase was for.

I will give Maisons a 5 Star for the way Alison looked after us.Hopefully our purchase will be delivered by a different company on a day of our choice.

March 26, 2026
Rated 5 out of 5 stars

Great customer service

I made a complete mess of ordering a Winawood composite bench with a memorial plaque and seat cushion which resulted in me not receiving two offered discounts. Luckily Rubina from House&Maison sorted this out for me. The bench arrived quickly - my 3rd Winawood bench. Great customer service.

March 22, 2026
Rated 5 out of 5 stars

Very pleased with my new bench

Very pleased with my new bench. Delivery was prompt, assembly was easy and the bench is exactly what I wanted. It’s now proudly sitting at the front of the house and looks great. The colour and design are beautiful.

March 20, 2026
Rated 5 out of 5 stars

Perfect all round

Perfect. Excellent price including delivery. Ordered Friday and here by Wednesday. Very helpful delivery man who carried the bench to a convenient place. Super pleased with the colour, style and quality of the bench. Totally pleased.

March 20, 2026
Rated 4 out of 5 stars

Great present, so appreciated.

Unfortunately Palletline didn't communicate expected date of delivery other than 2-3 days, eventually 4! However all turned out well and our surprise gift was well received and being well used already.

March 20, 2026
Rated 5 out of 5 stars

Great service

When delivered part of the item was damaged in transit.
Staff dealt with the matter expediently and very efficiently and within a few days the matter was resolved with minimum fuss

March 11, 2026
Rated 5 out of 5 stars

The furniture is lovely

The furniture is lovely , but the communication was a little off. The furniture just arrived with only the notification it would be two to three days , which is very vague on a 1000 pound item. Luckily we were in!

March 18, 2026
Rated 5 out of 5 stars

Great service

Efficient despatch and a small issue that I had was quickly resolved.
Robust, stylish and comfortable benches that look strong and durable.
Thank you for the service

March 17, 2026

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