Maison and Garden Reviews 

622
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, attractive design, and solid construction, with many appreciating the aesthetic appeal and durability. The delivery service is frequently mentioned as quick, prompt, and well-packaged, ensuring items arrive in perfect condition. People also commend the overall service, noting ease of ordering, good communication, and helpful staff. However, some customers also noted issues with delivery communication, with some experiencing delays or a lack of notification regarding delivery times. There were also occasional complaints about damaged packaging upon arrival and the non-delivery of ordered plaques.

What people talk about most

Product

People report positive experiences with product, frequently praising the excellent quality, attractive... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and great service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Chose this product because I had seen it elsware and was impressed with theconsept. Maison and Gardener were agvertising it at good price and were offering seat cushions also at a good price. They... See more

Rated 5 out of 5 stars

Always had great servcie from Maison and Garden. quick deluivery and good comunication from enquiry to order being delivered. The products we have ordered have been fabulous which is why we have orde... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

622 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(622)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Ordered and delivered very quickly, superior garden furniture which has finished my garden off perfectly. Will definitely be using for future products and would highly recommend this company.

May 4, 2025
Rated 5 out of 5 stars

Would not hesitate to use them again

Great Winawood bench and cushion, had a couple of problems with delivery but they sorted it out very quickly and they were very polite at all times.
Bought products from them before and had great service as we did this time.
Would not hesitate to use them in the future.

May 4, 2025
Rated 5 out of 5 stars

Two great benches

Two great benches - really nice quality and they look good. The only thing that could have made it better would be providing details of how to return the blue pallets it was delivered on (but google fixed that)!

April 28, 2025
Rated 5 out of 5 stars

Large Bench Order

Great company to deal with.
Ordered a large number of Winawood benches and they were dispatched promptly and everything was very well packaged. Liaised with customer services often throughout the process and they have been excellent.

April 17, 2025
Rated 5 out of 5 stars

This is the second Winawood bench I…

This is the second Winawood bench I have purchased from Maison and Garden. Again I received excellent communication and Customer service - the bench arrived within 4 days working days. There was a problem with the plaque (entirely my fault), quickly resolved through a couple of calls to Alison and Christina - exceptional Customer Service- I am absolutely delighted with the quality and price.

April 19, 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great product. The chair is so comfy that this is actually our second chair, for a different part of the garden. We love the fold down feature of the seat for easy storage.
I would recommend spraying a wax oil on the joins etc, just for extra precautions against rusting if left outside.

April 17, 2025
Rated 5 out of 5 stars

Great bench, great experience

I ordered a 3 seater bench in green which arrived promptly, in great condition and was easy to put together although I did need another pair of hands as it is quite heavy to put together single handed. All in all a great experience and one happy customer.

April 2, 2025
Rated 5 out of 5 stars

Adirondack chairs

Great product! Hard to tell it’s not wood. They look fantastic and are great value for money.
Also super easy to assemble!
Thanks !!

April 1, 2025
Rated 5 out of 5 stars

A very positive customer experience!

We recently purchased 2 lovely Adirondack chairs from Maison & Garden. Unfortunately, not the best courier experience (3rd party), but the team @ Maison & Garden stepped up to resolve issues proactively and professionally. Overall a very friendly and positive customer experience and we would recommend them highly.

April 7, 2025

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