Emma Purdon was great! Really helpful and make the process of starting and getting a new job as easy as possible, she found a perfect fitting role for me!
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AVOID. They have no respect for their workers. They failed to inform me about my shifts being cancelled. They give you the worker handbook, but they don't follow ANYTHING written in it. Never in my li... See more
Company replied
I signed up with Major Recruitment in Bristol. I have been managed by Jade Ingleston. Over the past few months Jade has been amazing, always immediately replying and resolving any queries. Jade is ve... See more
Company replied
I've had a great experience with Major Recruitment Glasgow branch namely Alan. Very professional, friendly, reassuring when you just lost your job and don't know your way around in the flood of job se... See more
Company replied
Company details
Written by the company
Major Recruitment – People First. Always. At Major Recruitment, we believe recruitment should feel human, not transactional. For over 34 years, we’ve been connecting great people with great businesses across the UK, building careers, strengthening teams and creating partnerships that genuinely last. We recruit across Manufacturing, Engineering, Industrial, Commercial, Professional Services, Driving, Healthcare and more – supporting everyone from ambitious jobseekers to growing SMEs and national brands. Whether you’re looking for your next opportunity or your next hire, our expert consultants take the time to understand you, not just your CV or job spec. We’re proud of our culture, known internally as the Major family – built on being genuine, passionate, resilient and progressive. That means honest advice, fast responses, real support and always doing the right thing, even when no one’s watching. We don’t believe in quick fixes or box-ticking recruitment. We believe in long-term relationships, open conversations and delivering results that make a real difference. If you’ve worked with Major Recruitment – as a candidate or a client – your feedback matters. It helps us improve, grow and continue raising the bar. Tell us about your experience. We’d love to hear from you.
Contact info
16a Market Avenue, HD1 2BB, Huddersfield, United Kingdom
- 0161 669 5779
- marketing@major-recruitment.com
- major-recruitment.com
4.0
Great
77 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Emma Purdon was great
Emma Purdon was great! Really helpful and make the process of starting and getting a new job as easy as possible, she found a perfect fitting role for me!
April 1, 2026
Unprompted review
AVOID
AVOID. They have no respect for their workers. They failed to inform me about my shifts being cancelled. They give you the worker handbook, but they don't follow ANYTHING written in it. Never in my life have I been threatened with so much disrespect as by this agency.
April 29, 2026
Unprompted review
Reply from Major Recruitment
Thankyou for taking the time to share your feedback, although it is a very concerning to read.
We’re sorry to hear you feel this way about your experience. We take matters like shift communication, conduct, and adherence to our policies extremely seriously, as this is not the standard we aim to set for anyone working with us.
We would really like the opportunity to understand what’s happened in more detail and investigate this properly, particularly around the shift cancellations and the interactions you’ve mentioned. Please can you contact us directly at your earliest convenience so we can look into this and try to resolve your concerns?
Your feedback is important, and we want to make sure it’s fully reviewed and addressed.
Started well, deteriorated when I was not selected for the role
Started well, with numerous phone calls regarding the role being considered for, availability etc.
After filling in all very personal details, the communication became automated, suddenly the agent that was extremely sweet to start with had no time to discuss anything.
In calls, gave an expression in being better than "umbrella companies", with this service, I don't think so.
treating people and their personal information like a commodity is very unprofessional.
After requesting to delete my personal details of their database, they cannot even provide proof that has been done. According to the same agent, I should just take their word for it.
April 23, 2026
Unprompted review
Reply from Major Recruitment
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear that your experience didn’t live up to expectations.
It’s great to hear that your initial interactions felt positive, but it’s equally important that we maintain that same level of communication and support throughout the entire process. From what you’ve described, we clearly fell short here, and that’s not the standard we aim to deliver.
We also take concerns around personal information extremely seriously. Please be assured that all candidate data is handled securely and in line with strict data protection regulations, and it’s never treated as a commodity. That said, how this felt from your perspective matters just as much, and we’re sorry if our process gave a different impression.
Regarding communication, we understand how frustrating it can be when things suddenly feel automated or impersonal, especially after a strong start. That’s valuable feedback for us, and we’ll be reviewing this internally to ensure consistency across every stage of the candidate journey.
We’d really appreciate the opportunity to look into this further and make things right. If you’re open to it, please reach out to us directly with your details so we can investigate and follow up properly.
Thank you again for your honesty, it helps us improve.
Great company to work with and very…
Great company to work with and very happy to help with finding a job and getting good support from Nicky
April 15, 2026
Unprompted review
Reply from Major Recruitment
Thank you so much Malcolm for your kinds words. We really appreciate you taking the time to leave such a lovely review.
help…
Emma is a great recruiter she has help every step of the way you'll be lucky to have her on your side
February 19, 2026
Unprompted review
Reply from Major Recruitment
Thank you so much for your kind words, though we were worried when we saw the subject line :) We’re thrilled to hear that Emma has been there for you every step of the way. We’ll be sure to pass your praise on—she’ll be delighted!
Major recruitment
I signed up with Major Recruitment in Bristol. I have been managed by Jade Ingleston. Over the past few months Jade has been amazing, always immediately replying and resolving any queries. Jade is very friendly and professional at all times and it shows through her work how dedicated and commited she is to fully supporting you.
I would definitely recommend Major recruitment and Jade Ingleston. Thank you!!
February 16, 2026
Unprompted review
Reply from Major Recruitment
Thank you so much for sharing your experience! We’re delighted to hear that Jade has been so supportive and responsive throughout your time with us in Bristol. Your kind words about her dedication and professionalism really mean a lot, and we’ll be sure to pass them on. We truly appreciate your recommendation and look forward to continuing to support you with any future opportunities!
THTH
I’ve had a great experience with Major Recruitment in Norwich. The team are friendly, professional, and very supportive throughout the whole process. Communication was clear, work was found quickly, and they matched me with roles that suited my skills and availability. I felt well looked after and would definitely recommend Major Recruitment Norwich to anyone looking for reliable agency work.
January 21, 2026
Unprompted review
Reply from Major Recruitment
Thank you for taking the time to share such a positive review.
We’re really pleased to hear you had a great experience with our Norwich team and felt well supported throughout the process. Clear communication, matching people with the right opportunities, and moving quickly when it matters are all things we take seriously, so it’s great to know that came through.
Thank you for choosing Major Recruitment and for recommending us. We truly appreciate it and we wish you every success going forward.
Reply from Major Recruitment
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with Major Recruitment. Our people are at the heart of everything we do, so it’s fantastic to know that comes across.
We really appreciate you taking the time to share your feedback!
Absolutely first class company
Absolutely first class company,all the staff very professional,found they were easy to talk too and found me the perfect job, big thanks to Kimmy and Lavinia
Thank you so much
Keith
January 16, 2026
Unprompted review
Reply from Major Recruitment
Thank you so much for taking the time to leave such a brilliant review, it really means a lot to us.
We’re absolutely delighted to hear you had such a positive experience and that Kimmy and Lavinia were able to support you in finding the perfect role. They’ll be thrilled to read your kind words. They are both fantastic at what they do and truly care about delivering a great experience.
Wishing you every success in your new role, and thank you again for choosing Major
You can't just sweep things under the rug.
I uploaded a review of this company in May 2025 and almost a year later it seems though my review has been reported for containing defamatory content. Upon trust pilot reviewing this, it was evidently incorrect.
Please mind this company will try remove negative reviews, evidently trying to hide any issues they may have as a company rather than resolve them. I would avoid this company at all costs.
January 15, 2026
Unprompted review
Reply from Major Recruitment
Thank you for your feedback. We’re sorry to hear that you feel this way, as this is certainly not the experience we aim to provide.
We want to be clear that we take all feedback – both positive and negative – very seriously. Reviews may be reported to Trustpilot if we believe they don’t meet platform guidelines, but we fully respect and accept Trustpilot’s independent decisions, as in this case. Our intention is never to dismiss concerns, but to ensure all feedback is fair and accurate.
Louise to the Rescue
I had the pleasure of being looked after by Louise throughout my recruitment process.
Louise demonstrated the utmost professionalism and diligence that you would hope to see in a recruiter, without forgetting to show compassion and greatly build up my confidence ahead of an interview.
As I had not been through a recruitment process in some years, I was nervous about what to expect, however Louise was there every step of the way, checking in and answering any questions that I had with respect, understanding and a (highly appreciated) sense of humour.
Not only did Louise fight in my corner, expressing that she was also there to find the right fit for the candidate, but she additionally displayed a great deal of care for my experience.
Louise truly deserves to be recognised as one of the most valuable and top-tier recruiters in the industry.
January 6, 2026
Unprompted review
Reply from Major Recruitment
Wow! What an incredible review, thank you so much for taking the time to share your experience.
We're absolutely delighted to hear how positively Louise supported you throughout your recruitment journey. At Major, we pride ourselves on being genuine, passionate, and people-first, so it’s fantastic to see Louise recognised for not only her professionalism and diligence, but also for the compassion, humour, and confidence she brings to her role.
We’ll be making sure Louise sees this, she’ll be absolutely over the moon. Thank you again for trusting Major with your next step, and we wish you every success in your new role.
Wry good agency, good people to deal with
I signed up with Major Recruitment almost a year ago and they have been able to get me a job straight away.
I was directly in contact with Leanne and Gary and it always been a pleasure. When I started college Gary helped me and went to extend to get me a part time weekend job.
Very good agency to be sign up with
January 8, 2026
Unprompted review
Reply from Major Recruitment
Thank you so much for your really kind words Beata, we will pass these onto Gary and Leanne.
Good company to go work with highly…
Good company to go work with highly recommended?
January 8, 2026
Unprompted review
Reply from Major Recruitment
Thank you for the great feedback, we really appreciate the recommendation!
We’ll take “highly recommended” as a big win… We’re always striving for 5-star experiences, and we’ll keep working hard to earn that extra star next time :)
Either way, thanks for choosing to work with Major Recruitment, it means a lot to the team.
Reply from Major Recruitment
Thank you so much, we're so happy we could get you back into permanent role. Thank you Calvin
I went into major recruitment today a…
I went into major recruitment today a lovley young lady supported me with some employment opportunities. This lady named chloe went above and beyond would highly recommend a excellent organisation.
December 18, 2025
Unprompted review
Reply from Major Recruitment
Thank you so much for your kind words Jean, we will definitely pass these onto Chloe she'll be so happy you were pleased with your visit.
Massive Thank you
I believe it is really important to feedback an excellent service. Therefore, I would like to aim this review at Helen Mitchell who is based at Major in the Oldham/Manchester area. Helen has been amazing and transparent from the start of trying to find me a position. Helen was always very honest, sincere and extremely professional and she completely nailed it for me in the end. Today I received a permanent job offer to which I am over the moon with and therefore have accepted but none of this could have happened without the efficiency, determination and compassion of Helen. I thank you from the bottom of my heart and will be forever grateful. Keep doing what you do Helen, your amazing ☺️ Lisa Smith
December 11, 2025
Unprompted review
Reply from Major Recruitment
Thank you so much for your feedback, it's always amazing to hear someone who is so happy with the service they have received. We will pass your kind words onto Helen and the team!
Thankyou
would just like to say a big thank you to Gary, I was back in work within a few days of joining the agency. the communication was very clear and he was so helpful I’ve never had an issue and he was on call 24/7 more than willing to answer Any questions I had, I’ve now been offered a permanent role and I couldn’t be more happier thank you again Gary!
November 3, 2025
Unprompted review
Reply from Major Recruitment
Thank you so much for this amazing review Laurel, we'll pass your kind words onto Gary
Lou in particular was amazing helping…
Lou in particular was amazing helping me land the perfect role. She went above and beyond to ensure I got the right offer with the right company and she really listened to everything I wanted and didn’t want from a job. She was always available and I owe her a lot, thank you for everything Lou!
September 25, 2025
Unprompted review
Reply from Major Recruitment
Thank you so much for your kind words. We're so happy to hear you got exactly what you wanted and we'll pass your kind words onto Lou!
Superstars
From the moment I met Emma and Lou, I knew I was in the best hands. They are absolute superstars — genuinely kind, caring, and full of compassion. They’ve gone above and beyond for me in so many ways, offering constant support and reassurance when I needed it most. You can tell they truly have your best interests at heart and that they genuinely care about the people they help. Their warmth, empathy, and dedication have made such a difference, and I honestly couldn’t imagine going through this without them. Everyone deserves to have people like Emma and Lou in their corner.
October 10, 2025
Unprompted review
Reply from Major Recruitment
What an absolutely amazing review! Thank you so much! We’re over the moon to hear how well Emma and Lou looked after you. They really are two of the best: genuine, caring, and always going the extra mile for the people they support. It means a lot to know they made such a difference for you. We’ll make sure they see your lovely words, it’ll make their day!
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