I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more
Company replied
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more
Company replied
Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more
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Company details
Written by the company
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4.4
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went to plan
Everything went to plan
Blinds were perfect
Delivery was perfect
I have know complaints
November 15, 2025
Reply from Make My Blinds
Hi Brendan,
Thank you so much for your lovely review.
We’re delighted to hear that everything went to plan — from ordering to delivery — and that your blinds were perfect. It’s great to know you have no complaints and that the whole experience was smooth for you.
If you ever need anything else in the future, we’re always here to help.
Kind regards
The Make My Blinds Team
Reply from Make My Blinds
Hi Scott,
Thank you so much for your review.
We're really pleased to hear that you received great service and that your blinds fit perfectly.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Reply from Make My Blinds
Hi Alix,
Thank you so much for your great review.
We're delighted to hear that you found the website easy to use, communication smooth, and that your blinds arrived quickly. Even better to know you're happy with the product.
If you ever need anything else, we're always here to help.
Kind regards,
The Make My Blinds Team
Reply from Make My Blinds
Hi Ayse,
Thank you so much for your lovely review.
We’re delighted to hear that your blinds fit perfectly and were so easy to put up.
We really appreciate you taking the time to share your feedback. If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Still waiting for my order its nearly…
Still waiting for my order its nearly one month now completely waste of money it’s purely scam
November 4, 2025
Reply from Make My Blinds
Dear Bebe,
Thank you for taking the time to leave your review. We’re so sorry for the delays you experienced with your order — we completely understand how frustrating it is to be waiting nearly a month without your blinds arriving.
I’m pleased to see that your blinds were delivered on 5th December, but we truly apologise that they didn’t reach you sooner and that the experience wasn’t as smooth as it should have been.
Kind regards,
The Make My Blinds Team
Great customer experience
Responsive and swift to deliver a replacement - loving our new blinds!
November 27, 2025
Reply from Make My Blinds
Hi Sheona,
Thank you so much for your wonderful review.
We’re delighted to hear you had a great customer experience with us. It’s great to know our team were responsive and quick in getting a replacement sorted for you.
We’re thrilled that you’re loving your new blinds.
If you ever need anything else, we’re always here to help.
Kind regards
The Make My Blinds Team
Perfectly made Blinds
Perfectly made Blinds. Our 2nd order! Excellently made and packaged
November 7, 2025
Reply from Make My Blinds
Hi Joan,
Thank you so much for your wonderful review.
We’re delighted to hear that this is your second order with us and that your blinds were perfectly made once again. It’s great to know you’re happy with the quality and how carefully everything was packaged.
We really appreciate your continued trust in us. If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Good quality blinds at reasonable price
Bought blinds on line, received a few weeks later. They are very well made with the correct measurements. Installed them myself and it is straightforward. Overall very happy with the purchase, will buy from them again when needed. Highly recommend.
November 7, 2025
Reply from Make My Blinds
Hi
Thank you so much for your lovely review.
We’re delighted to hear that you’re happy with the quality of your blinds and felt they were great value for money. It’s fantastic to know they arrived with the correct measurements and that you found the installation straightforward.
We really appreciate your recommendation, and we’re thrilled to hear you’d choose us again in the future.
If you ever need anything else or have another project in mind, we’re always here to help.
Kind regards,
The Make My Blinds Team
Poor service
I can’t make any good points as i have not received the blinds yet after 20 days of waiting in
November 7, 2025
Reply from Make My Blinds
Dear Michael,
Thank you for taking the time to share your feedback, and we sincerely apologise for the delays you’ve experienced.
We completely understand how frustrating it is to wait this long without receiving your blinds and we’re truly sorry for the inconvenience this had caused.
Kind regards,
The Make My Blinds Team
Fantastic
Fantastic, amazing quality and great service, arrived faster than expected
November 7, 2025
Reply from Make My Blinds
Hi Marie,
Thank you so much for your fantastic review.
We’re delighted to hear that you found the quality amazing and the service great — and even happier that your blinds arrived faster than expected.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
I found this window blinds company very…
I found this window blinds company very easy to order blinds through their web site. You are walked through every step , from measuring to ordering.
A great selection of fabrics and colours.
November 3, 2025
Reply from Make My Blinds
Hi John,
Thank you so much for your lovely review.
We’re delighted to hear that you found the website easy to use and that the step‑by‑step process made measuring and ordering simple. It’s also great to know you enjoyed the wide selection of fabrics and colours — we work hard to offer plenty of choice so you can find the perfect match.
If you ever need anything else or have another project in mind, we’re always here to help.
Kind regards,
The Make My Blinds Team
Excellent Customer Service from a wonderful person called CAITLIN
“I experienced a missing item in my Make My Blinds order, and Caitlin resolved the issue promptly and professionally. Her clear communication and quick action made the process effortless. Excellent customer service.”
Thank you Caitlin 😊
November 27, 2025
Unprompted review
Reply from Make My Blinds
Hi Lynn,
Thank you so much for your wonderful review.
We’re delighted to hear that Caitlen was able to resolve the missing item quickly and professionally. Clear communication and prompt action are exactly what we aim for, so it’s fantastic to know she made the process effortless for you.
We’ll be sure to pass on your kind words — she’ll be thrilled to hear them.
If you ever need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
Reply from Make My Blinds
Hi Sandra,
Thank you for your review.
We're really pleased to hear that everything went well with your order. We're sorry to hear that the delivery messages weren’t very clear — we understand how important good communication is, and we’ve passed this feedback on so we can improve.
If you need anything else at all, we’re always here to help.
Kind regards,
The Make My Blinds Team
The wood looks good especially in our…
The wood looks good especially in our living room. It matched our wall paper but the valence is long we needed to cut it and it is a bit stiff in pulling one of the strings.
November 3, 2025
Reply from Make My Blinds
Hi Laarni,
Thank you for taking the time to leave your review. We’re really pleased to hear that the wood finish looks great in your living room and matches your wallpaper so well.
We’re very sorry to hear about the issues you’ve experienced with the valance length and the stiffness in one of the cords — that shouldn’t happen, and we completely understand how frustrating it must be.
One of our aftercare team will be reaching out to you shortly to discuss this in more detail and make sure we get everything resolved for you.
Thank you again for your feedback, and we’re here to help every step of the way.
Kind regards
The Make My Blinds Team
High quality blinds
High quality blinds - arrived on time and fit perfectly. Excellent
November 2, 2025
Reply from Make My Blinds
Hi Jackie,
Thank you so much for your excellent review.
We’re delighted to hear that your blinds arrived on time, are high quality, and fit perfectly.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Reply from Make My Blinds
Hi Caroline,
Thank you for your review.
We’re really pleased to hear that you found our service efficient and great value for money.
If you ever need anything else or have another project in mind, we’re always here to help.
Kind regards
The Make My Blinds Team
Reply from Make My Blinds
Hi Rayyan,
Thank you so much for your excellent review.
We're delighted to hear that you received extremely good service and that our staff made such a positive impression — that really means a lot to us.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
The blinds are very good
The blinds are very good, I now have 4 made to measure blinds up. However, despatch date was 5 days later than stated, in total a wait of 15 days from ordering to delivery. Don't book a handy man until delivered!
November 2, 2025
Reply from Make My Blinds
Hi Karen,
Thank you for your feedback.
We’re delighted to hear you’re happy with the quality of your blinds and now have four installed. We’re sorry the dispatch date was later than expected, and we appreciate your patience during the process.
Your advice about waiting to book a handyman until delivery is a great tip, and we’ll work on improving communication around delivery times to avoid any inconvenience in the future.
If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
The Make My Blinds Team
Easy purchase
Easy purchase, intuitive website for ordering. Swift delivery. Blind was easy to fit.
October 30, 2025
Reply from Make My Blinds
Hi Oliver,
Thank you so much for your great review.
We're really pleased to hear that you found the ordering process easy and intuitive, and that delivery was nice and swift. It’s also great to know your blind was simple to fit — that’s exactly what we aim for.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
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