Making Music Reviews 128

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional advice and support received, often describing the staff as extremely helpful, efficient, and knowledgeable. Many appreciate the prompt and clear communication, noting that their questions were answered speedily and problems resolved quickly. The service is frequently praised for its effectiveness and efficiency, with people feeling confident in seeking assistance for various needs. However, some customers also noted that they had to wait until after the new year to speak with someone to sort out a problem, indicating occasional delays in response times.

What people talk about most

Response time

Customers consistently note positive experiences with response times, highlighting prompt and helpful replies... See more

Staff

Consumers find staff to be positive, consistently describing them as extremely helpful, friendly, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being helpful,... See more

Service

People report positive experiences with the service, highlighting its effectiveness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed e... See more

Rated 5 out of 5 stars

The advice received from Making Music was exceptional. Our orchestra was involved in a most unfortunate incident which could have caused us great problems. The support and advice from Making Music was... See more

Rated 5 out of 5 stars

The Making Music staff have always been extremely helpful and very efficient. They have been easy to contact and quick with their responses. They are the definite ‘go to’ organisation when you need... See more

Rated 5 out of 5 stars

Spoke with Tom who was very approachable and helpful All my questions were speedily answered So pleasant to interact with another human - sadly a rapidly vanishing facility today


Company details

  1. Non-Profit Organization
  2. Insurance Company
  3. Music Management and Promotion

Written by the company

Making Music is the UK’s membership organisation for leisure-time music, with around 3,850 groups representing around 228,000 music makers across the UK. We are dedicated to empowering everyone, whatever their background or experience, to come together in their community to make or present music.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(128)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Making Satisfaction ...

Spoke with Tom who was very approachable and helpful

All my questions were speedily answered

So pleasant to interact with another human - sadly a rapidly vanishing facility today

June 23, 2026
Rated 5 out of 5 stars

Professional, approachable and friendly organisation

Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed email full of useful information and links to more.
So glad we are a member of this great organisation.

June 15, 2026
Rated 5 out of 5 stars

Insurance

I needed our insurance details in order to secure a booking. These came through quickly and the problem was solved. Nice conversation too.

May 26, 2026
Rated 5 out of 5 stars

Superb!

The advice received from Making Music was exceptional. Our orchestra was involved in a most unfortunate incident which could have caused us great problems. The support and advice from Making Music was critical in solving the problem. My orchestra is extremely grateful. My only regret is that I can’t give ten stars - they deserve it!

May 27, 2026
Rated 3 out of 5 stars

Make sure you know what you need before you start

There was a lot of information & we needed to be sure that we were getting the right cover for our band. I’m still not sure if we need additional cover for items kept at our rehearsal venue as this is no longer covered by their insurance. I’m sure there has to be an easier way to calculate what cover we need but for now at least we have the public liability covered & that we the most important thing. I spoke to & emailed staff who were all very helpful & keen to support.

May 14, 2026
Rated 5 out of 5 stars

Everything you need to know

Fantastic free resources for members, great discounts on essentials such as insurance. Everything you need to know in one place for setting up and running a community music group. Expert knowledge and a really friendly, helpful team. Brilliant, thanks very much!

May 1, 2026
Rated 5 out of 5 stars

Great organisation

The Making Music staff have always been extremely helpful and very efficient. They have been easy to contact and quick with their responses. They are the definite ‘go to’ organisation when you need help.
Thank you

April 7, 2026
Rated 4 out of 5 stars

Tricky site

Whilst I eventually found my way around the site, it is tricky to find exactly what you are looking for when you start to use it.

February 10, 2026

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