Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed e... See more
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Review summary
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The advice received from Making Music was exceptional. Our orchestra was involved in a most unfortunate incident which could have caused us great problems. The support and advice from Making Music was... See more
The Making Music staff have always been extremely helpful and very efficient. They have been easy to contact and quick with their responses. They are the definite ‘go to’ organisation when you need... See more
Spoke with Tom who was very approachable and helpful All my questions were speedily answered So pleasant to interact with another human - sadly a rapidly vanishing facility today
Company details
Written by the company
Making Music is the UK’s membership organisation for leisure-time music, with around 3,850 groups representing around 228,000 music makers across the UK. We are dedicated to empowering everyone, whatever their background or experience, to come together in their community to make or present music.
Contact info
United Kingdom
- makingmusic.org.uk
4.7
Excellent
128 reviews
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Replied to 100% of negative reviews
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Could not renew membership online…
Could not renew membership online before end of year.
Had to wait until after new year to speak with someone to sort out problem.
January 9, 2026
Reply from Making Music
Dear Brian
Thank you for your feedback, and we’re very sorry for the inconvenience this caused. We understand how frustrating it must have been not to be able to complete your membership renewal online before the end of the year. This period is always our busiest, as all member groups renew their memberships for the 1 January start date, which leads to unusually high volumes of calls and emails and can slow down our ability to resolve issues as quickly as we’d like.
We’re glad you were able to speak with someone in the new year to get things sorted, but we completely appreciate that this wasn’t the smooth experience you should expect from us. We’re reviewing how we manage year-end renewals to help prevent delays like this in the future.
If there’s anything more we can help with, please don’t hesitate to get in touch.
The website is really good and it is a…
The website is really good and it is a one stop shop for insurance and copyright.
January 6, 2026
Music Bank
Website easy to use and resourceses very helpful. My one request would be for a bulk upload to the Music Bank. Our choir has 70+ titles with more than 40 copies of each, too much to add title by title. Inter-choir lending can make a significant difference to music hire/puchase costs, which in our case can reach £1,000/annum.
December 9, 2025
Reply from Making Music
Dear Stephen
It’s great to hear that you’re finding the website easy to use and the resources helpful. And thank you as well for your excellent suggestion about a bulk upload feature for Music Bank. We completely understand how time‑consuming it can be to add large catalogues title by title, especially for choirs with extensive libraries like yours.
This is a really valuable idea, and we’ll be discussing its viability with our technical team to explore what might be possible in future updates. Inter‑choir lending is an important part of keeping music accessible and affordable, and we’re always looking for ways to support that better.
The PRS guidance has been really useful…
The PRS guidance has been really useful and simplifies the whole payment process which can otherwise be a nightmare to complete each year.
December 9, 2025
Great Support for Musical Groups.
Making Music provides a straightforward way for our community choir to obtain insurance, necessary for our use of a hall, and to pay fees to the Performing Rights Society. It campaigns to promote the social benefits of singing and music making as well as providing other support to musical groups. Our choir has been a member for years and would recommend it to others.
December 9, 2025
Always there to guide
Always there to guide, help and support whenever required. A networking of like-minded people and groups seeking for the best of people within their communities.
December 9, 2025
Good information and support
Good information and support for amateur music groups - and a place to go for help
December 9, 2025
Very good service
Making Music provide a good service and we have been very pleased with the insurance packages and the information that is regularly sent out.
December 9, 2025
It is very easy to rejoin
December 9, 2025
Making Music provides a comprehensive…
Making Music provides a comprehensive service for membership, insurance and PRS payments which makes it easy to get everything covered at the same time
December 9, 2025
It’s reassuring to know that Making…
It’s reassuring to know that Making Music looks after our interest and needs
December 9, 2025
When paying the PRS charge via the…
When paying the PRS charge via the website I received a notification that the payment had not occured due to system error and was asked to try later.
Instead of trying later, I paid by bank transfer only to find later that both payments had been take. We are currently in the process of asking for a refund.
December 2, 2025
Reply from Making Music
Hello Ray,
Thank you for taking the time to share your experience. We’re very sorry that you encountered a system error when paying your PRS charge, which led to a duplicate payment. We completely understand how frustrating that must have been.
As soon as you contacted us, we confirmed both payments and processed a full refund for the duplicate. We’re also investigating the error message you received so we can prevent this from happening again in future.
We appreciate your patience and the helpful details you provided, which will assist us in improving our payment process. If you or your group ever need further support, please don’t hesitate to reach out directly to our team.
Renewal experience
My renewal reminder arrived in good time for me to renew and the increase in cost was very reasonable.
My only area of concern is your website which is difficult to navigate and seems to lack a logical structure.
December 9, 2025
Very quick response and resolution to…
Very quick response and resolution to my query.
December 9, 2025
Human or system error…!
I was disappointed that my email address had disappeared from your system and so had not received communications from you for a considerable time, including membership renewal etc, which as Treasurer I am responsible for, and this had not been picked up.
December 9, 2025
No answer to my contact via website.
December 9, 2025
Reply from Making Music
Dear David,
We’re very sorry that our response to your query took longer than our usual service level. This time of year is especially busy for us, as all of our member groups renew their memberships for the start of the new year on 1st January, which means we’re handling unusually high volumes of emails and calls.
We’re glad we were able to help resolve your query about PRS, and we appreciate your patience during this busy period. Thank you for bringing this to our attention: it helps us improve the service we provide to all our members.
Great support
We have received a huge amount of support from Making Music recently and each time we have contacted a member of the team they have responded with prompt efficiency.
November 6, 2025
Very helpful when called and went…
Very helpful when called and went beyond expectations in helping me
October 30, 2025
They took time to look into my question…
They took time to look into my question and came back with a comprehensive answer
October 17, 2025
Community choir in Edinburgh…
We're a community choir in Edinburgh and have been members of MM for over 2 years. We're delighted with every aspect of the support they've offered.
October 10, 2025
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