Makin Mattresses  Reviews 280

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

As a long term customer over 25 years you excelled again. A mattress custom made in October 2025. Some issues started to appear 1 week ago. Spoke with Rose at Regency Park. SA .Who has done... See more

Company replied

Rated 5 out of 5 stars

Ordered on line , communicated by email and phone which was informative and friendly. Mattress was delivered in timely way once Covid restrictions lifted.The deliverers were friendly, helpful and info... See more

Company replied

Rated 4 out of 5 stars

Very easy to navigate website that makes it easy to compare and purchase products. Great that the is local support for this locally made product. Would be great to have an option to select feet over... See more

Company replied

Rated 5 out of 5 stars

We had the best experience with "Makin Mattresses". Their website is easy to navigate and accurate. Delivery was on time, friendly staff who handled the Mattresses with care. After discovering a... See more

Company replied

Company details

  1. Bed Shop

Written by the company

With over 45 years of mattress manufacturing in Australia, Makin Mattresses knows how to make a mattress to suit your needs and budget.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

280 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I don’t rate makin mattress

Abit disappointed I brought a double mattress wool/latex with pocket springs really over priced for what it is cost me $1600 and it’s not really that comfortable, I also got a mattress protector from them and it traps the heat.. you can get better quality ones from Kmart for less.. I wouldn’t recommend and I won’t be buying another mattress from them again in future.. most other mattress company’s have a 60 day guarantee something to keep in mind is makin mattresses don’t and you will pay through the roof for something that is less then average…

October 3, 2022
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Reply from Makin Mattresses

Hi Scott
Thank you for your feedback. I'm sorry you aren't finding your new mattress as comfortable as you expected. Have you tried to flip it over and use the other side? I can't see a record of you purchasing a mattress protector, ours are 100% cotton filled so I wouldn't except them to retain any heat.
Unfortunately a mattress is a bit like a pair of shoes you can't use it and then take it back due to the product being unable to sell again because of hygiene reasons. The online retailers doing this are contributing to landfill with all their returned mattresses and that doesn't sit well with MM.
I will pass your feedback onto the Canberra store to see if there's anything we can do for you.

Rated 5 out of 5 stars

Brilliant customer service!

SO impressed with the service from start to finish. Ordered a mattress & base for my 84 yr old mum on a Friday night. Excellent website, super easy to navigate & order. Got a text the next morning to arrange delivery on the following Tuesday. I had mentioned Mum’s age on the order, so Katrina recommended fixed legs rather than casters. Mum lives in an old house, on delivery day it turned out that the new QS base wouldn’t fit through her low bedroom doorway (even though her existing bed was QS, it must have been slightly smaller). No problem, a new split base was MADE that day and delivered in the afternoon. The benefits of buying direct from the manufacturer! Amazing service and communications, highly recommend Makin Mattresses!

September 27, 2022
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Reply from Makin Mattresses

Thank you for your wonderful feedback Sally. We're so happy to be able to help.

Rated 5 out of 5 stars

Cancel purchase

I rang to say we no longer required the wardrobe we had purchased online. I was not put on hold or made to choose from a ‘range of options’.

The woman I spoke to was lovely, helpful and efficient.

I will definitely be shopping at Fantastic Furniture again.

October 17, 2022
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Reply from Makin Mattresses

Hey Deborah, this is the Makin Mattresses review page, not Fantastic Furniture. Can you please update your review? Thanks

Rated 5 out of 5 stars

Great customer service

Ordered a King Single mattress online. I called shortly after placing the order to confirm the delivery timeframe, they explained the processes in full but couldn’t provide an exact date as the order hadn’t finalised yet. Got a text message later that day confirming delivery for two days later, then had a phone call shortly after advising of a cancellation and offering next day delivery. We received the mattress literally less than 24 hours after ordering.

October 5, 2022
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Reply from Makin Mattresses

Thanks Samantha for your review

Rated 5 out of 5 stars

Easiest purchase & delivery experience I've come across

I purchased a mattress online early September.
The whole process from deciding which product to choose & payment to delivery was stress free & swift.
Happy to recommend Makin Mattresses to anyone that needs bedding products & likes supporting South Australian businesses.

September 30, 2022
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Reply from Makin Mattresses

Thank you for your wonderful review Steven

Rated 5 out of 5 stars

Outstanding team went above and beyond…

Outstanding team went above and beyond to ensure my needs were met ..they sent me emails four times for payments as I was computer illiterate to a degree and living in country I ordered wrong size and they delivered to me twice and I even rang to complain that I wasn't happy about the mattress topper and she kindly informed me how to stop the topper from moving, I'm so happy I'll never shop anywhere else for a matress

September 8, 2022
Unprompted review
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Reply from Makin Mattresses

Thank you Sharon.

Rated 5 out of 5 stars

Happy to recommend

I have dealt with Makin' Mattresses before so wasn't surprised at the good service. The delivery arrived as scheduled and the guys were very friendly and helpful, placed the new mattress on the bed and took the old one away. It made the whole process very easy and I'm happy to recommend them.

September 6, 2022
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Reply from Makin Mattresses

Thank you for your 5 star review.

Rated 1 out of 5 stars

1 of the delivery people were not at…

1 of the delivery people were not at friendly, seemed to be the more senior person in the team of two, did appear to be very grumpy and did not speak a word to me during delivery, very disappointing given it was only 0830hr in the morning, I have had a delivery previously and the delivery person was pretty chatty and pleasant

September 8, 2022
Rated 5 out of 5 stars

Very good quality product

Very good quality product. Not the best communication between the shop and delivery contractors ... no communication it would seem, but the delivery guys were very good and helpful to deal with once you had their direct details.

September 3, 2022
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Reply from Makin Mattresses

Hi David - thanks for your review. I'm sorry you felt the delivery process wasn't as expected. I will pass this feedback onto the store manager.

Rated 5 out of 5 stars

Great Customer Focus

Very prompt reply of enquiries I had about their product and also very prompt delivery once order placed of less than a week. Competitors delivery times were 8 to 12 weeks.

September 3, 2022
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Reply from Makin Mattresses

Thank you for your 5 Star review Desmond.

Rated 5 out of 5 stars

A quality mattress at a cheap price is…

A quality mattress at a cheap price is the Hotel double mattress.
That simple
I could have just bought a foreign made piece of rubbish made of foam or whatever for possibly less $.
This was made in less than a week and I drove it home (it could have been delivered as well)
My visitors have told me I didn’t have to spend as much $ on a visitor mattress (how little they know!! They are reacting to the quality)
Simple,
Quick,
Cheaper,
Quality,
Locally made.

September 2, 2022
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Reply from Makin Mattresses

Thanks Chris, great feedback.

Rated 5 out of 5 stars

Zzzzzzzz

Fantastic service (and super speedy 😍), plus a comfy mattress? What more could you ask for?

September 2, 2022
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Reply from Makin Mattresses

Thanks for your 5 star review.

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