Makrom Reviews 

592
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Makrom make truly unique shirts which are bold, colourful and imaginative. They use good quality fabrics with innovative, head turning designs which my husband and sons all love because the shirts are... See more

Rated 5 out of 5 stars

Excellent service delivered very quickly. High quality unfortunately I ordered 2 shirts different sizes as never bought from here before. One didn’t fit and needed to be returned for exchange. Again v... See more

Rated 5 out of 5 stars

Great quality looks really sharp gut even a 3xl is a small/tight fit around the gut so have had to order a 4xl! Post the other back tomorrow so fingers crossed new one arrives as confirmation email re... See more

Rated 5 out of 5 stars

Poor customer service. Sent email directly after ordering and realising I had ordered the wrong size. They didn’t reply just message after message that parcel was coming and guess what … the wrong s... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Printed Clothing Store
  5. T-Shirt Store
  6. Women's Clothing Store

Information provided by various external sources

Bespoke Men's Wholesale & Retail Store. Established since 1994 Specialise in Print Shirts, Double Collar Shirts, Suits & Fashion Blazers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

592 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(592)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

makrom have supplied me with quality…

makrom have supplied me with quality shirts they have exchanged a wrongly ordered size and been very helpful throughout the transaction.
the whole buying experience has been excellent and i love the shirts they have sent me.
thank you makrom.

August 3, 2023
Rated 1 out of 5 stars

Delivery Company are ' Crap ' ( they…

Delivery Company are ' Crap ' ( they are not to be Trusted with Accuracy of Facts ) in fairness to the Supplier they have performed Extremely well and quickly to get the Order of items / merchandise out very Swiftly, can not Fault there Quick turn around time .....

July 31, 2023
Makrom logo

Reply from Makrom

Hi Mr. Kane


Apologies regarding the late delivery, we dispatch all items Monday-Friday by 3PM.

We will investigate why DX have taken so long to deliver the parcel as they are suppose to deliver next day.

Again apologies for any inconveniences caused.

Makrom Management

Rated 2 out of 5 stars

Far too tight a fit.

Despite the shirt being 4xl, I couldn't get it over my stomach. The website does not mention that they are slim fit, otherwise I wouldn't have bought them.

It's a shame, as the material feels fabulous and I would have continued to purchase from Makrom.

July 9, 2023
Makrom logo

Reply from Makrom

Hi Mr. Ferris


I'm sorry to hear that the shirts you had purchased were small for you.

The size guide on our website indicate that the shirt SKU's beginning with SL 1045-c - 5482 - 7020 - 1050 are all tapered fit cuts.

There is also a message below the size guide

"Double Cuff/Single Cuff shirts are ***Tapered*** meaning from the chest the shirts comes inward and then back out toward the shirt opening (if you have bulging belly the next size up or two is recommended) bearing in mind the size of the chest will also increase"

We will happily exchange for the next size up or provide a refund, upon receiving the shirt back.

Warm Regards
Makrom Management

Rated 5 out of 5 stars

Great quality looks really sharp gut…

Great quality looks really sharp gut even a 3xl is a small/tight fit around the gut so have had to order a 4xl! Post the other back tomorrow so fingers crossed new one arrives as confirmation email recieved but then a late third one saying I'd left something in my basket??

July 6, 2023
Rated 5 out of 5 stars

with this company as been…was very positive

My experience with this company as been very positive the shirt I bought for my grandson was twice to small but the refund was made as soon as the shirt arrived back and I was notified same day. Only thing that negative was the cost of the return £7.60 each time I paid £15.20 for 2 returns but very good quality shirts thank you .

June 28, 2023
Rated 5 out of 5 stars

Professional company

They are full package of Quality and service.
Sent back one item by yesterday and full refund is in my account by today.

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

Steer clear of Makrom shirts

I have bought a lot of shirts from Makrom, and thought they were good people UNTIL I bought one which shrank in an eco wash. Instead of apologising and sending a new one, Makrom Management said “You will need to send back the items packed in its original packaging with the labels attached.” In the next email, they said “As per our return policy we have a right to refuse items which have been worn, washed & without the original packaging labels.” It all just makes a mockery of what a guarantee means.

You have been warned that you must retain the packaging and keep the labels attached to the shirt until you have washed it at least once in case it shrinks.

I was telling my friends how good Makrom were, but how wrong it turns out I was when I had a problem. It doesn’t matter then how good a customer you have been.

June 23, 2023
Unprompted review
Makrom logo

Reply from Makrom

Hi Mr. Gadsden

We have tried our best in resolving the situation for all parties, including offering you an exchange or refund.

As explained in the email to you, the first email which was sent to you was a generic email we send to everyone which puts through a refund or exchange request via email.

In the second email, we simply explained our company policy on refunds and exchanges, once you had emailed us regarding trading standards & warranty.

We had not said no, or refused your request in replacing the shirt. We clearly explained in the email We have a right to ask for the item to be sent back to us, which you had claimed is faulty, in order for us to inspect and take back to the manufacturer, as was also mentioned in the previous email. "As we have rarely heard of our products shrinking in the wash"

To clarify with you, we have not refused your request on exchanging or refunding, we have simply requested the shirt back for inspection as we have a right to do so.

We of course do not expect customers to hold on to labels once they have washed the products.

Warm Regards
Makrom Management

Rated 5 out of 5 stars

Beautiful Shirt

My Order was delivered promptly unfortunately it was the wrong size and size required currently sold out . The Shirt was beautifully made and material of good quality will definitely be ordering from site again.

June 12, 2023
Rated 4 out of 5 stars

Best choice for mens shirts

Nice clear website choosing product and sizing was great and clear, delivery very prompt and was kept informed of progress.
Did cost a bit to send back unwanted items

June 9, 2023
Rated 5 out of 5 stars

I ordered a shirt which came quickly…

I ordered a shirt which came quickly from the UK to the other side of the world in NZ. Awesome quality too. The sizing was incorrect and didn't correspond to the online size chart. Makrom did a great job assessing my claim for a refund, and they returned the total amount, including shipping.

May 18, 2023
Unprompted review

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