Maleskin.shop Reviews 178

Well looks like I won't risk spending my money with this company,take the money but don't fulfill the order very bad,frauds if you ask me

I give one star because I have been a loyal customer for a long time now. I have not had an issue up until now but I am so upset by how I have been treated by Daisy and Hollie I have to warn others before parting with money.
My issue was quite minor. One of a batch of 2 Colour Wow products was sent incorrectly. As the company do not offer returns labels I needed to post the incorrect product back. However, I am still awaiting £2.99 to clear after 6 days! Male-skin clearly don’t trust
me to make a return and I don’t trust them to pay postage so stalemate. I emailed asking for the postage to be paid and eventually was told that ‘kindness costs nothing’! Well of course in business transactions there is no room for kindness and what a patronizing comment. Totally unprofessional. They have now invoiced me for £2.99 postage (still not paid to me) and incredibly 84p for the difference in the product. I cannot believe this! If I ran my little business like this I would be ashamed and more importantly out of business. Please take care with Maleskin.

I should have read the reviews before I ordered from this company. The reviews about how bad they are is an understatement.I ordered two products on Dec 1/2024 one product arrived with a note to say they had run out of product and will be sent asap!
Two weeks later approx I got contacted them, the excuses just a whole load of VERBAL DIARRHOEA!!!!!!! for next month approx .I will never buy from this company again if I could give minus 10 stars it would, still not be enough

Same as other people. Promised delivery within a certain timeframe (I needed it as a gift on a specific date) and when it didn’t come they refused to cancel the order or pay for return postage. Wish I had read these reviews. AVOID

Do not use!!!! Selling items they do not have in stock when labelled in stock online!
Very poor customer service!
Been waiting 3 weeks to be told could be another week!
Asked for refund and been waiting 1 week for response already!
STAY FAR AWAY

Really disappointed that this company allows you to order goods & pay for them when they don’t have them in stock!
Website is also misleading, says 2-3 days delivery… this only works if they have the product in stock to dispatch!!
Placed order on 31st September, money cleared from my account on 1st October, refund requested on 15th & I’m still waiting! I will NEVER buy from this company again.

Do NOT buy from this company - fake goods!

I bought my favourite Molton Brown eau de toilette and shower gel as a gift set. When the package eventually arrived (I received emails claiming they were out of stock and there were delays from the supplier!) I used the eau de toilette it smelled awful and the shower gel had very little smell.

I Googled the company and found terrible reviews on Trustindex and realised my goods had to be fake. I contacted Maleskin who said I could return it and they would send it to Molton Brown to assess it. Mmmm, not convinced I spoke to Customer Services at Molton Brown, who confirmed (in writing too) that Maleskin are NOT a supplier of their brand and I was not the first to contact them.

The company agreed to refund me, which they did, but only because I threatened them with reporting them to my bank and the police.

DO NOT BUY FROM THIS SCAM COMPANY!!!

Great service prompt delivery

Great product, fantastic communication and will be a regular customer.

Quick and easy ordering and cheaper than other sites. V happy

Very straightforward purchase, product delivered in a timely fashion

It was a pleasant stress free purchase. Pricing was brilliant with a discount. Delivery was prompt with good communication. The item Elemis revive mask never fails to refresh and brighten my eye area. The gel mask so easy to use in multiple ways. Love it!!!

I purchased a Clarins product from MALESKIN which lam delighted with

Very good.item.quick delivery
Very pleased

Absolutely fantastic! My order arrived super fast……and it was packed up so well! Loved the Aveda free samples. I highly recommend this company. There is nothing to fault at all!

Always a great experience! Good arrive quick!

Amazing service reasonable price and fast postage!!!!!
Thank you!

Competitive price on product and prompt delivery.

I too wish I had read reviews before ordering. After initial email confirming order goods just didn’t arrive. No explanation or response to my emails. I have now asked for return of my money if they cannot fulfil my order. Feel I will have to ask my bank to recover my money.

Maleskin had an additional 15% off on top of a sale price. Purchased 3 items. Delivery was quick - ordered on 11 Aug and delivered on 15 Aug.