I had a very disappointing experience with MaleSkin. I ordered products worth €170, and immediately after payment I received an email saying the product was out of stock. I replied right away reque... See more
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See what reviewers are saying
MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders... See more
Dispatch took 6 days, products were bubble wrapped but in a loose plastic package so had suffered slight damage to the boxes. Ordered as a gift so not ideal. Confusingly, the package & tracking messag... See more
Excellent customer service. There was some light delays with my order and customer service was amazing with keeping me up to date regardinf delivery. Package arrived very well packed, also got some fr... See more
Company details
Written by the company
At MaleSkin Premium, we love serving the hair & beauty needs of men and women all over the world. We offer a luxury and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews across both of our official Trustpilot pages, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.
Contact info
MaleSkin, PO Box 377, TN34 9HX, Hastings, United Kingdom
- sales@maleskinpremium.co.uk
- maleskinluxe.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Scam
I have had a similar experience as the three previous reviews. I placed an order with them on 16.07.24. This was shortly followed by an email explaining that the product was out of stock and offering a replacement item. I refused and requested a refund and I received an email confirming this. No refund has ever been sent. Shockingly all my emails exchanged with this company have since disappeared. I have not deleted them.
I have now placed all the details to my credit card company to investigate.
Please avoid this company at all costs as this seems a very elaborate scam.
Karen Mills
Scam
Scam. Lists products that they do not have in stock then chase you to exchange fir a lower quality own brand, while dragging their heels to refund you
Avoid
Absolute rip off
Absolute rip off, item ordered and then received a hard luck story email about the item being out of stock, refund had to be chased and in the end incorrect amount refunded. They are scammers beware
Never buy from this company
Hello ,
They are dropshippers and take order and will never got it touch to tell you they don’t have the item . You have to message them again and again to get there attention. They do like to refund money and they will simple lie the refund has been issued but you will never get it .
Report to Action Fraud
Avoid avoid avoid!!! I didn’t check trustpilot before buying off their website. Didn’t receive my item… wrote them an email and got some poorly written email about the item being out of stock and they’re patiently awaiting a restock.
What company does it? If you don’t have the product, don’t sell it.
If you’re out of it, message people before they have to chase and worry.
AVOID!
People to through your bank and you can get a full refund.
This company is ultra fishy and I’m shocked it’s somehow still functioning.
I have reported them to action fraud and I urge you to do the same!!!
I bought a perfume that I had open in my tabs for over 2 months. That’s why no suspicion was raised …
This is a criminal website
Some other reviews say the same thing. This website is scamming people. I ordered an item. They said it was out of stock and would send refund. No refund received and nobody emailing me back. They’ve stolen my money!!
AVOID
AVOID! scam!
The website seemed legit, I purchased a perfume - waited & waited - the money went, but I never received any confirmation nor the item!! It cost me £110
So I did some digging and realised that this is a SCAM !
There is no telephone number for the Customer Service - company address is shared with 6+ different companies (⛳️).
Beware - owner of the company - Alexander James Dalley - has two companies in total - both under same adress - I would stay tf away.
Avoid
Avoid. This company is a scam. Never sent the products I ordered, and now not responding to emails after I asked for a refund. It’s been two months. I’m going to report them to the police for theft and fraud.
Item not available and refund not processed
The item requested was allegedly not in stock, despite payment being taken. I was offered an alternative, company-owned product that I declined. Two weeks later and my refund has still not been processed. Many other customers experiencing similar issues.
never got my full order
All went wrong.
- made an order last Thursday and next day got email saying one item is not available. Agreed with the replacement product.
- got email on Saturday, that my order got shipped and it goes in two packages since they are from different warehouses.
- delivery was on Tuesday, but it was only a substitute item.
- sent an email asking to share a tracking link for the rest of the order.
- got answer saying it was delivered.
- I mentioned that only 1 substitute item was delivered out the full order with 4 items.
- Never came back.
Avoid at all cost - a scam website
Ordered a product and no delivery and no refund, just a fake email saying waiting for stock. Have put a claim in for a refund from my credit card as a fraudulent transaction
My Order from 20.04
My Order from 20.04. is a real desaster. I did't get it and still waiting for Order or refund. Service is bad!
ORDER MSP10644
I have experienced the exact same thing…
I have experienced the exact same thing as the below review....! "Made a purchase over a week ago and still haven’t received any notification of the order being shipped; I’ve contacted customer services several times, and each response is that my order is ‘arriving’. I no longer wish to purchase the item anymore so I’m asking for a refund but they are avoiding this request. This company is UNRELIABLE. Shop with them at your own risk".
DISHONEST & UNRELIABLE
Made a purchase over a week ago and still haven’t received any notification of the order being shipped; I’ve contacted customer services several times, and each response is that my order is ‘arriving’. I no longer wish to purchase the item anymore so I’m asking for a refund but they are avoiding this request. This company is UNRELIABLE. Shop with them at your own risk.
Very pleased
The product I ordered was very competitively priced and arrived in just a couple of days. Will definitely use again.
I had a really good experience
I had a really good experience. Item came super quick which I wasnt expecting
great price and service
Great Service
Great service, great products at great prices.
Swift delivery
Great offers and great online customer…
Great offers and great online customer services
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