Maleskin Premium Reviews 

898
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I had a very disappointing experience with MaleSkin. I ordered products worth €170, and immediately after payment I received an email saying the product was out of stock. I replied right away reque... See more

Rated 5 out of 5 stars

MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders... See more

Rated 2 out of 5 stars

Dispatch took 6 days, products were bubble wrapped but in a loose plastic package so had suffered slight damage to the boxes. Ordered as a gift so not ideal. Confusingly, the package & tracking messag... See more

Rated 5 out of 5 stars

Excellent customer service. There was some light delays with my order and customer service was amazing with keeping me up to date regardinf delivery. Package arrived very well packed, also got some fr... See more

Company details

  1. Cosmetics Store
  2. also in
  3. Beauty Product Supplier

Written by the company

At MaleSkin Premium, we love serving the hair & beauty needs of men and women all over the world. We offer a luxury and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews across both of our official Trustpilot pages, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.


Contact info

2.2

Poor

TrustScore 2 out of 5

898 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(898)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

I have had a similar experience as the three previous reviews. I placed an order with them on 16.07.24. This was shortly followed by an email explaining that the product was out of stock and offering a replacement item. I refused and requested a refund and I received an email confirming this. No refund has ever been sent. Shockingly all my emails exchanged with this company have since disappeared. I have not deleted them.
I have now placed all the details to my credit card company to investigate.
Please avoid this company at all costs as this seems a very elaborate scam.
Karen Mills

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Lists products that they do not have in stock then chase you to exchange fir a lower quality own brand, while dragging their heels to refund you

Avoid

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute rip off

Absolute rip off, item ordered and then received a hard luck story email about the item being out of stock, refund had to be chased and in the end incorrect amount refunded. They are scammers beware

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Never buy from this company

Hello ,
They are dropshippers and take order and will never got it touch to tell you they don’t have the item . You have to message them again and again to get there attention. They do like to refund money and they will simple lie the refund has been issued but you will never get it .

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Report to Action Fraud

Avoid avoid avoid!!! I didn’t check trustpilot before buying off their website. Didn’t receive my item… wrote them an email and got some poorly written email about the item being out of stock and they’re patiently awaiting a restock.

What company does it? If you don’t have the product, don’t sell it.
If you’re out of it, message people before they have to chase and worry.

AVOID!

People to through your bank and you can get a full refund.
This company is ultra fishy and I’m shocked it’s somehow still functioning.
I have reported them to action fraud and I urge you to do the same!!!
I bought a perfume that I had open in my tabs for over 2 months. That’s why no suspicion was raised …

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

This is a criminal website

Some other reviews say the same thing. This website is scamming people. I ordered an item. They said it was out of stock and would send refund. No refund received and nobody emailing me back. They’ve stolen my money!!

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! scam!

The website seemed legit, I purchased a perfume - waited & waited - the money went, but I never received any confirmation nor the item!! It cost me £110

So I did some digging and realised that this is a SCAM !
There is no telephone number for the Customer Service - company address is shared with 6+ different companies (⛳️).
Beware - owner of the company - Alexander James Dalley - has two companies in total - both under same adress - I would stay tf away.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. This company is a scam. Never sent the products I ordered, and now not responding to emails after I asked for a refund. It’s been two months. I’m going to report them to the police for theft and fraud.

July 13, 2024
Rated 1 out of 5 stars

Item not available and refund not processed

The item requested was allegedly not in stock, despite payment being taken. I was offered an alternative, company-owned product that I declined. Two weeks later and my refund has still not been processed. Many other customers experiencing similar issues.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

never got my full order

All went wrong.

- made an order last Thursday and next day got email saying one item is not available. Agreed with the replacement product.

- got email on Saturday, that my order got shipped and it goes in two packages since they are from different warehouses.

- delivery was on Tuesday, but it was only a substitute item.

- sent an email asking to share a tracking link for the rest of the order.

- got answer saying it was delivered.

- I mentioned that only 1 substitute item was delivered out the full order with 4 items.

- Never came back.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

My Order from 20.04

My Order from 20.04. is a real desaster. I did't get it and still waiting for Order or refund. Service is bad!

ORDER MSP10644

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

I have experienced the exact same thing…

I have experienced the exact same thing as the below review....! "Made a purchase over a week ago and still haven’t received any notification of the order being shipped; I’ve contacted customer services several times, and each response is that my order is ‘arriving’. I no longer wish to purchase the item anymore so I’m asking for a refund but they are avoiding this request. This company is UNRELIABLE. Shop with them at your own risk".

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

DISHONEST & UNRELIABLE

Made a purchase over a week ago and still haven’t received any notification of the order being shipped; I’ve contacted customer services several times, and each response is that my order is ‘arriving’. I no longer wish to purchase the item anymore so I’m asking for a refund but they are avoiding this request. This company is UNRELIABLE. Shop with them at your own risk.

June 7, 2024
Unprompted review

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