Malina Casino Reviews 363

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payments, frequently mentioning difficulties in receiving their winnings or that withdrawals took an excessively long time to process. Some people also experienced problems with deposits not appearing in their accounts. However, some people were satisfied with the staff, highlighting their calm, friendly, and professional attitude. These reviewers often praised staff members for their helpfulness in resolving issues and providing clear explanations. A few other people also felt that the response times were quick and that the customer service was excellent.

What people talk about most

Payment

Customers express significant dissatisfaction with the payment process. Many reviewers report issues with... See more

Staff

Users describe positive interactions with staff. Many customers praise employees for their professionalism,... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise specific agents for their... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise quick answers and fast... See more

Service

People report ambiguous experiences with service. While some customers, like those helped by a staff member,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Promissed deposit bonus not given ,free spins not given 7 deposits ,never payd somthing Vip calls with bonus promisses if you depossit ,then no bonus given ,asked 5 times to close my account ,no... See more

Company replied

Rated 1 out of 5 stars

All the sister casinos you can find on the funid app including malina casino are a support joke, if live chat cant solve they tell you relevant department will reach you by email, but they never do, i... See more

Rated 1 out of 5 stars

I DO NOT RECOMMEND.... I wait and wait and wait and wait for FUT transactions to be unlocked. FUT coins are the casino currency, can use these coins to buy free spins or a cash bonus. They blocked... See more

Company replied

Rated 1 out of 5 stars

Don't trust this casino or Daniel Costa, he's a scammer. After paying 25 euros on Malina Casino to synchronise the game it asks you for another 60 euros and you can't withdraw from the account. The ho... See more

Company replied


Company details

Written by the company

Online Casino and Slots Website


Contact info

2.7

Poor

TrustScore 2.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 month

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and patient support from Maria.

Maria helped me when I had trouble updating my payment details for a withdrawal. She was patient and explained everything clearly. Her professionalism and kindness made the process easy and stress-free. I will definitely come back to play in this casino!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick approval for $90

My $90 withdrawal was approved in around 2 hours. The payment reached me within the same afternoon. Very fast and simple. Impressed that I didn't need to go through all the verification steps.

December 12, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Hi Wyatt,

Thanks a lot for sharing your experience — we really appreciate it! It’s great to hear that everything felt fast, simple, and hassle-free for you. That smooth, straightforward experience is exactly what we aim to deliver.

We’re glad we could leave such a positive impression, and your feedback truly means a lot to the team. Thanks again for taking the time to let us know!

Best regards,
The Malina Casino Team

Rated 1 out of 5 stars

SCAM!! No Withdrawals!!

If i could give them a lower rating i would. I been trying to make a withdrawal since 27/11/25. Its now 10/12/25. They keep cancelling it after 5 days and saying I was the one who cancelled it. Live Chat is bullshit, seems like AI generated responses. Support email didnt do shit. They each just find something to say to make it a dead issue. The last response i got was “just be patient with us, is there anything else i can help you with?” As if the issue was resolved. Bull shit.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful with my first withdrawal

As a new player, I was nervous about my first withdrawal. The support team guided me step-by-step, checked my documents right away, and even stayed polite while I double-checked every detail. Their calm, friendly attitude made the whole process easy. It turned what could’ve been stressful into something reassuringly simple.

November 26, 2025
Unprompted review
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Reply from Malina Casino

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Malina Casino Team

Rated 5 out of 5 stars

The website is clean and the loading times are great.

The design of the website is simple, clean, and not overcrowded like some other casinos I’ve tried. The games load quickly, even the more graphic-heavy ones. I also appreciate that the casino doesn’t bombard you with constant pop-ups. Everything about the interface makes the playing experience relaxing and enjoyable.

November 20, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Legiano Team

Rated 1 out of 5 stars

Worse site ever been 10 days no…

Worse site ever been 10 days no progress on my withdraw better sites that pay instant

November 19, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Bob,
We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team at support@malinacasino.com, and we'll do our best to resolve this as soon as possible.
Best regards,
The Malina Casino Team

Rated 5 out of 5 stars

Aleksandar went above and beyond!

I had an issue with my payment method while trying to withdraw $360. Aleksandar patiently guided me to switch to a method that would process faster. His knowledge and calm attitude made the whole experience smooth.

November 17, 2025
Unprompted review
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Reply from Malina Casino

Thank you for your wonderful review! 🎉 We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Malina Casino Team

Rated 1 out of 5 stars

All the sister casinos you can find on…

All the sister casinos you can find on the funid app including malina casino are a support joke, if live chat cant solve they tell you relevant department will reach you by email, but they never do, i think relevant department is just the trash can and they just lie so they can just dismiss your issue. My father has been waiting 7 months for an email from casinia, as well as months for 5 other issues. That can not be a coincidence and i strongly advice you dont deposit at any casino listed on the funid app. IF you cant trust support why trust the casino. My latest issue ud transfering my 1000 fut coins which takes 1-60 minutes, but i been waiting 3 days now. STAY AWAY!!!

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

They dont want to give me wekeend reload bonus for sports but i deposited fair and square. They are saying it is administrative decisions.

November 16, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Customer,

We're sorry for the trouble you're experiencing. Please reach out to our support team at support@malinacasino.com so we can assist you in resolving this issue as soon as possible.

Best regards,
The Malina Casino Team

Rated 5 out of 5 stars

Daniel was an excellent support

Daniel from support deserves five stars. I had a question about deposit limits, and he explained everything in simple words. He was patient and made sure I understood how to change my settings safely.

November 10, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear William,
Thank you for your kind words! We’re delighted to hear that Daniel provided such clear, patient, and helpful support. It’s wonderful to know that he made it easy for you to understand and adjust your settings safely.

We truly appreciate your support and happy gaming!
Best regards,
The Malina Casino Team

Rated 1 out of 5 stars

For about a month now

For about a month now, 452 euros have not been deposited into my account. When I write to them from my gmail account, they keep giving me the same excuses. They keep saying they will help me as soon as possible, but I am tired of it now. I am asking you, are you a scammer? If you are such a low-level gambling site that you cannot give me 452 euros, we should not trust you.

November 7, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Customer, We’re sorry to hear about your experience. Please contact us at support@malinacasino.com so we can assist you further. Best regards, The Malina Casino Team

Rated 5 out of 5 stars

Outstanding assistance from support

When my deposit didn’t go through, Natalia from customer support personally called me to help. She explained why the issue happened and walked me through a quick fix. His calm and friendly approach made everything so easy. After my concern was resolved and my deposit was successful, she gave me 50 free spins as a bonus gesture. That really made my day! Huge thanks to Natalia for the excellent service.

November 3, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Thank you for your wonderful review! 🎉 We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Malina Casino Team

Rated 1 out of 5 stars

Promissed deposit bonus not given ,free…

Promissed deposit bonus not given ,free spins not given
7 deposits ,never payd somthing
Vip calls with bonus promisses if you depossit ,then no bonus given ,asked 5 times to close my account ,no answer
Fake ,scam sit ,not to be trust

October 25, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Customer, We’re sorry to hear about your experience. Please contact us at support@malinacasino.com so we can assist you further. Best regards, Malina Casino Team

Rated 5 out of 5 stars

Very good customer service

Domna of Malina casino team was very great at customer service i am pleased by her guidance

October 6, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του Malina

Rated 1 out of 5 stars

Return percent 0%

Return percent 0%. Since i started playing there, no win, not even 10 euros. I have deposited over a hundred-two and zero wins. Such a shit casino.

October 1, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Customer,

Thank you for sharing your feedback on Trustpilot.

We’re sorry to hear that your experience didn’t meet expectations, and we’d love the chance to make things right.

Please feel free to reach out to our Support Team via live chat on our website or by email at support@Malinacasino.com

We’re here to help and will do our best to resolve this for you.
Kind regards,

The Malinacasino Team

Rated 1 out of 5 stars

I had already reported this casino as a…

I had already reported this casino as a scam, but you must also stay away from a telegram channel of Daniel Costa, who with the excuse of making you recover your money tries to scam others. Stay away from Malina Casino and Daniel Costa.

September 27, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Giovanni,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

The Malinacasino.com Team

Rated 1 out of 5 stars

Bad ass site when trying to put daily…

Bad ass site when trying to put daily deposit on account they reckon the working on that feature. Load of crap

September 26, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Rawinia,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

The Malinacasino.com Team

Rated 1 out of 5 stars

my withdraw panding help me 😢

September 25, 2025
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Ramim,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

The Malinacasino.com Team

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