Mallows Beauty Reviews 

My husband bought me a bundle from tiktok shop. The unicorn shave butter, blackberry foam cleanser and vitamin C serum, the packaging is beautiful and the smell of the shave butter is amazing! So happy ❤️

I have supported this brand for almost 3 years Initially the service from them was first class but it has slipped over the past few months.

I received a gift card for Christmas of 2022 and travelled to their Cardiff store to try and spend it in January of 2023.

Firstly, they didn’t have the moisturiser in stock that I was looking for so I ended up picking out alternative items. When I went to pay, the girls didn’t know how to process my gift card on the till, they tried and tried but couldn’t do it and advised me to use it online instead. I ended up putting my items back and left empty handed. I can’t fault the girls working there, they were really nice and apologetic.

I returned a month later (February 2023), and they still didn’t have the moisturiser in stock and still didn’t know how to process the gift card…

I emailed customer service and Charlotte told me if I order online she would refund me the delivery fee due to the issues I’d been having. I waited weeks for the moisturiser to come back into stock and didn’t want to wait any longer so I ended up ordering different items and bought a moisturiser from a different brand.

Fast forward to July 2023 & my most recent purchase. I ordered via TikTok shop on 26/07/23. After a week of my order not being dispatched I contacted customer service in order to chase it up as the items were for my birthday, this was on the 03/08/23.

On 05/07/23 I had an email from TikTok saying it was finally dispatched (11 days after ordering) and my items were delivered on 06/08/23.

On 14/08/23, I FINALLY had a reply to the email I sent on the 03/08 containing a screenshot of the parcel on my doorstep. No apology for delay in email reply or delay in sending out items and then saying “ If I can help you with anything further, please do not hesitate to get in touch babe! 💖”. Honestly it just felt so condescending and the term “babe” feels inappropriate when dealing with customer service issues.

I recently commented on one of their TikTok videos about my experience and Laura asked me to reach out to her.

I received an email back after a week with a sincere apology and she has offered to call me to discuss the situation further. This has slightly restored my faith in the company that she actually wants to hear the issues and correct them.

I can’t say every order I have made has been awful because that isn’t true. I have had multiple orders without issues but it’s these recent experiences had really left me disappointed.

As for the products, the masks, scrubs and body butters are really nice. The pineapple mask had made such a difference to my acne. The only product I’ve tried and been disappointed with is the shower gel/bubble bath. Great as a gel but it doesn’t bubble up enough to be called a bubble bath.

The best products, recently pitched the HA and vitamin C serums and I love them they make my skin feel so soft. Amazing company love all their products I’m obsessed.

Lovely product but items missing.

The scrubs and shave butters are lovely and the fragrances are all amazing. But in 2 orders I have had one items missing and the wrong item in the travel bundle.

Although the replace the items it mean having to chase with customers service.

I made a large order 6 weeks ago and it still hasn’t been sent to me. I have sent numerous emails and messages on social media to just be ignored. Just really want my money back! Looking at other reviews this looks like a common thing

Honestly, I've always moved from one thing to another when it comes to skin care. This is the only brand I've truly stuck with since finding them. I hated shaving my legs now I love it and they look so much better than before. Forever grateful for this company and the products they have created. Peachy is by far my fave scent but I've also now fallen in love with watermelon, strawberry & tropical. Shower time/bath time is now my luxury time thanks to them. Never had an issue with an order and will stick with them for life.

Products not arrived after 9 days. Only sent me an automated email in response to my enquiry so no way of knowing what's happened to my money.
Be cautious when ordering, not as fluffy as it seems.

Love the products bought the spot gel for my son and within few days redness has gone down. I'm using the coffee body scrub and leaves skin amazing. Only problem is I have to pay customs on it as delivered to Ireland which leaves it more expensive. Have to mention the amazing packaging wow makes it feel.like a present to yourself.

Love love love I’m sooo obsessed with Mallow beauty products! Bessssst products ever! Highly recommend 🥰

Absolutely amazing products, totally changed the game for my sensitive problem skin! Suffered with my skin for years and finally found products that work thanks to mallows

These products actually do what they say they’ll do!
I’m so pleased and my tattoos look so good with how moisturising these products are!
Will 100% buy again!!

Amazing products! I initially bought three trial size to try the shave butter, body butter and body scrub. And I can’t recommend them highly enough. No shaving rash, no razor bulbs and no ingrown hairs. Loved it so much I bought more and I’m making a list of what I want next ha ha

Absolutely fantastic products! I have ordered a couple of times now and have not been disappointed! The body mists smell lush and last. The shave scrub and shave butter leave my skin so soft. Would definitely recommend.

I’ve always had such an amazing experience when ordering or using Mallows Beauty products. They’re absolutely insane and make me feel so good! My personal favourite is the Coffee Scrub - it’s to die for!

I've always had an amazing experience with this company! I love shopping with them! Cant recommend them highly enough

This beauty product supplier truly understands the importance of quality skincare. I ordered a skincare kit from them, and I was impressed by the complete and secure packaging. Each product in the kit demonstrated excellent quality, with luxurious textures and powerful formulations that worked wonders for my skin.

I ordered a Tiktok mystery box the other month for £30, upon arrival one of the items in the box was missing so mallows sent out a replacement which took over a week. The items I received for £30 was a full size shower gel,body butter,shave butter , face mask and a lip scrub. The shave butter was chocolate scent which smelt lovely but I found it too hard to foam up so every time I took a chunk to try to foam up and ended up loosing little bits down the plug hole ( I did not use much product). Maybe I got a bad batch but its not very soft at all. The body butter is pleasent , the shower gel I do not rate at all it doesnt foam and didnt smell great , the one I had was strawberry . I know people really love this brand but I find it over priced for what it is .

Absolutely 100% would recommend these products. I’ve got dry scaly strawberry skin so I wasn’t holding out much hope but WOW. It actually works my skin is silkier smoother and just looks healthier. Thanks for making this product and giving me my confidence back to wear shorts and short sleeve tops.

I have bought the full size unicorn shave butter and the travel pack too in love with the products leave me legs super soft will be buying more and recommend it to family and friends.
Thank you mallows beauty

Love mallows beauty!!
Everything smells amazing. My skin is totally smooth after shaving, I will definitely buy more products. Packaging is absolutely wonderful. Costumer service is excellent responsive and make you feel that they really care. Love this beauty brand. Totally recommend to everyone!!