Changed my life. Sounds dramatic! But so totally true. I suffer with severe folliculitus and have done for over 10 years. I've used Mallows beauty products for over a year now and t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutley unreal products! My daughter is autistic and sometimes struggles with her hygiene but since finding mallows she looks forward to having her bath just so she can put on her amazing body but... See more
Company replied
I ordered on the 21st July - today is 1st August, still haven’t received my order, still hasn’t been dispatched. Emailed customer services who said it will be dispatched by the end of the week, it’s... See more
EDIT TO ADD: I wanted to update my review because I was contacted by Mallows Beauty who have kindly sent out some more scrubs free of charge to rectify my issue below. I bought the watermelon body... See more
Company replied
Company details
Written by the company
Hey Babe, I am the ultimate destination for self-love. I aim to make you glow, inside and out. I am 100% REAL; real skin, real bodies, real people, and real results...no lies here thank you! Instead of being faced with insecurities you need to ‘fix’, my products will ‘treat’ your skin & mind, with a positive message that you can adopt for the day, week or forever really… now repeat after me "I am enough.” I want to empower you to appreciate yourself rather than criticise…you wouldn't bully your BFF, so why do it to yourself & your body?! Say bye-bye to brands that promote a ‘perfect’ (photoshopped) girl & promise you the world but never deliver. And say hello to me, Mallows Beauty!
Contact info
Unit 9B, Hepworth Park, Coedcae Lane, Pontyclun, CF72 9FQ, Cardiff, United Kingdom
- 07702754187
- hello@mallowsbeauty.co.uk
- mallowsbeauty.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Going downhill
Mallows have some amazing products but, have gone downhill lately. November's sub box was a disgrace. They sent out last year's Christmas stock and lied about it. The scrub was a different texture (the old one) than the same scrub we brought this year. No apologies or owning up has been made. Just lies. They also deleted all negative reviews about this on their website. Also a mystery box was missing an item in hundreds of orders. Looks like they didn't have the products to start with as the replacements received all had dates on after we bought them initially. These were limited edition products only sold in that box and they claimed when were gone that's it and no more would be made. So disappointing.
December 22, 2023
Unprompted review
Reply from Mallows Beauty
Hi HL, Thanks for taking the time to leave your feedback.
I am so sorry you have had such a negative experience with us. We are learning as we grow and always do our best to rectify our mistakes. Our customers are so important to us and we would really like to discuss this with you further to ensure you are satisfied with the outcome.
If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
More brands like this please
I just wanted to say thank you so much for my order as well as for just being such a wholesome brand. I was having such a hectic day when I came home to my delivery, and seeing the little messages and information you pack onto your products has honestly cheered me right up. The world needs more brands like yours, and I will always, always promote you and anyone who spreads such positivity the way you do. So, yeah, I just wanted to repay the kindness and let you know you made my day!
I would like to think you get messages like this all of the time, but I know that people are quicker to complain than they are to send a compliment. I hope you have a wonderful Christmas, and a magical new year.
November 24, 2023
Unprompted review
Reply from Mallows Beauty
Oh Deon... what can we say... just thank you!
This is what we aim for every time you receive our pink boxes; a little pick me up and a reminder that you are worthy of it all.
We really appreciate your kindness in taking the time to leave such a positive review to share with the wider world who may not have found Mallows Beauty in little old Wales yet!!
Keep being you Deon - we think you are fabulous,
Vanessa xoxo
Terrible after sales care.
Terrible after sales care.
Spent £150 on the advent calendar. It has two number 22s and no number 13. Have emailed several times, no reply. Won't be using again.
Edit: after leaving this review, I was contacted by email and offered a gift voucher as a gesture of goodwill. My emails had been missed due to a new system being implemented. Have adjusted the rating to reflect this.
December 17, 2023
Unprompted review
Reply from Mallows Beauty
Hi Heidi, We really appreciate your feedback, and taking the time to share your Mallow's experience.
We took on Seasonal staff to help with the volume of orders and unfortunately a few human errors were made because of this.. no excuses, but just to give you a genuine explanation as to how the duplicates occurred.
We always do our best to rectify our mistakes, our customers are so important to us and we would really like to discuss this with you further to ensure you are satisfied with the outcome.
I have emailed you, and hope to hear back from you soon; appreciate your time.
Many thanks,
Vanessa xo
STILL WAITING FOR MY REFUND AND NO ONE…
STILL WAITING FOR MY REFUND AND NO ONE REPLIES HERE
INSTA
TIK TOK OR EMAIL
December 11, 2023
Unprompted review
Reply from Mallows Beauty
Hi Leila, Thanks for leaving your feedback. I have looked into your order, and can see it has been refunded. My apologies for it taking longer than we hoped to be refunded, but this is down to TikTok's policy and procedures, and outside of my control at Mallows Beauty Customer Service.
I appreciate your orders were missing items, and I am very sorry this occurred. We took on some Seasonal staff to help with the volume of orders and unfortunately a few human errors were made because of this.. no excuses, but just to give you a genuine explanation.
We always do our best to rectify our mistakes, our customers are so important to us and we would really like to discuss this with you further to ensure you are satisfied with the outcome.
If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Really crap customer service they…
Really crap customer service they advertise all these good mystery boxes and when mine came meant to have 6 items only 3 I bought two returned two and still no refund have emailed over and over they just ignore you I won’t be using them again !
December 11, 2023
Unprompted review
Reply from Mallows Beauty
Hi Layla, We really appreciate your feedback, and taking the time to share your Mallow's experience. I am so sorry your Mystery Bundle was missing items. We did take on more Seasonal staff to help with the volume of orders and unfortunately a few human errors were made because of this.. no excuses, but just to give you a genuine explanation.
We always do our best to rectify our mistakes, and will resend any missing items; our customers are so important to us and we would really like to discuss this with you further to ensure you are satisfied with the outcome.
If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Avoid!!
Avoid!!! ordered a advent calendar and it never arrived sent several messages on TikTok, Facebook, instagram, email and got no reply still not got a refund
November 29, 2023
Unprompted review
Reply from Mallows Beauty
Hi Tracy, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further.
It really is not ok if you did not receive your Advent Calendar; we always want our customer to LOVE their Mallows products. We will like to resolve this issue with you as best we can, if you would please email hello@mallowsbeuaty.co.uk we would be most grateful.
Appreciate your time, Vanessa xo
Mystery Box
Ordered 2 mystery boxes and received 5 items in each instead of 6. Of the 5 items I did get only 2 in each box were full sized….. pretty rubbish. I’ve emailed, messaged on Instagram and TikTok and had no reply from them apart from a useless automated one.
I spent close to £100 on my orders and what I did get was nice just disappointed in the lack of response and the tiny miniatures.
December 2, 2023
Unprompted review
Reply from Mallows Beauty
Hi Ceri,
We really appreciate your feedback, and taking the time to share your Mallow's experience.
We took on Seasonal staff to help with the volume of orders and unfortunately a few human errors were made because of this.. no excuses, but just to give you a genuine explanation as to how the duplicates occurred.
I must sincerely apologise, as I have looked back and now found your email. During the process of a new website, it was filtered from my inbox and so you are correct, I had not responded to you. Please let us rectify our mistake of your missing products, our customers are so important to us and we would really like to discuss this with you further to ensure you are satisfied with the outcome.
I have emailed you, and hope to hear back from you soon; appreciate your time.
Many thanks,
Vanessa
I’ve doing the monthly boxes since feb…
I’ve doing the monthly boxes since feb 24 and spend £100s in the last few months on product so disappointed with December monthly box got 3 minis which doesn’t even add up to the amount of one full product and got a lip scrub that has leaked everywhere in the box did email customer services but they haven’t replied gonna be cancelling now as it’s not worth the amount you pay plus postage on top
December 1, 2023
Unprompted review
Reply from Mallows Beauty
Hi Megan, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Amazing products
Amazing products, feeling young again. I can’t imagine life without Mallows beauty
November 23, 2023
Unprompted review
Very poor experience
Very poor experience - slow to respond, order took a long time to be despatched and then 4 of the 5 items were missing. Not impressed and won't be using them again (not a great first experience!). I would advise caution using this company - if it weren't for the other reviews I'd have assumed I'd been scammed (fortunately I paid via PayPal), but something definitely seems to have happened to their operations and customer service judging from other recent concerns.
November 23, 2023
Unprompted review
Reply from Mallows Beauty
Hi Daniel, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Brilliant company
Brill company and loved my orders from them.
Really happy and will shop again.
November 5, 2023
Unprompted review
I sent a message to mallows regarding…
I sent a message to mallows regarding something and got such a fast response the lovely lady Vanessa was so kind and helpful would definitely recommend mallows and thank you so much Vanessa 💕💕💕
November 11, 2023
Unprompted review
Blocked for no reason
Love the company and products but when live I was muted or blocked for no reason? Which I don’t understand why - I have spent so much money with the company and this wasn’t okay.
It could have been a mistake but no one had responded to my messages in asking.
November 2, 2023
Unprompted review
Reply from Mallows Beauty
Hey babe, I am so sorry this happened!! TikTok filters comments and mute. They then do not show us what the comment says, or who said it. Please do get in touch on our own TikTok chat or email me at hello@mallowsbeauty.co.uk, and I can forward the issue to our team inside TikTok.
We definitely do not want our lovely customers being muted!!
Thank you for your feedback and highlighting this issue.
Vanessa x
Quick and effiecent.
Order was shipped quickly and is in a nice box with good packaging to ensure no broken jars.
One of the items I ordered was another product of the same scent range, when I let them know they have very quickly got back to me to let me know they are resending the missing product and to keep or gift the extra incorrect item..
Great service and they smell great too, haven't actually used yet though but will do soon!
October 31, 2023
Unprompted review
Mallows beauty never fails to impress…
Mallows beauty never fails to impress me! The products smell delicious every single time and they have really helped me with my KP and strawberry skin! I love everything this brand stands for and everyone is so lovely!
October 28, 2023
Unprompted review
Lied to and messed around
Ordered around 3 weeks ago and it kept saying not dispatched. Every time I would contact them it would take them days to reply and then would get told "i have printed the labels and it's being packed now for dispatch this afternoon" and now 3 weeks later its been cancelled due to not having sufficient stock, so not only have I been lied to on multiple occasions they have also had my money for 3 weeks and now it's going to take upto another 2 weeks to get my money back. Do not order it's not worth the hassle
September 5, 2023
Unprompted review
Reply from Mallows Beauty
Hi Miss Lenton, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Ordered a few products and and…
Ordered a few products and and apparently they were out of stock, nobody contacted me to tell me this but it let me order them. I had emailed customer service so many time and no response because my order hadn’t been despatched, 9days later I get a response and told items out of stock so I replaced with something else. Order was despatched and 2 days later it’s still not reached Royal Mail. Customer service very poor
August 31, 2023
Unprompted review
Reply from Mallows Beauty
Hi Emily, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Terrible customer service
Terrible customer service. Have not received my order (ordered three months ango) and cannot get a response. Would not recommend.
August 30, 2023
Unprompted review
Reply from Mallows Beauty
Hi Florence, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
AWFUL CUSTOMER SERVICE
AWFUL CUSTOMER SERVICE - AVOID!!!
paid for a package which was dispatched and awaiting courier pick up hours later… 3 weeks later and still not been collected. Emailed, mesaaged on TikTok, instagram and their website and had no response in 2 weeks. Awful
August 29, 2023
Unprompted review
Reply from Mallows Beauty
Hi Chloe, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
Amazing products (seriously
Amazing products (seriously, cannot fault them for that), but the customer service has really taken a nose dive recently.
It is probably a side effect of the business growing at the rate that it is, but something does need to be done about it. I asked a question weeks ago via their chat function on the website and no one has responded to me.
Fingers crossed nothing goes wrong with an order or else I’d have to end up trying to dispute it via my bank.
August 21, 2023
Unprompted review
Reply from Mallows Beauty
Hi, We really appreciate your feedback, and taking the time to share your Mallow's experience. Our customers are so important to us and we would really like to discuss this with you further. If you would be open to this, please can you email hello@mallowsbeauty.co.uk and we would be thrilled to chat with you. Appreciate your time, Vanessa xo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.