Malone & White Solicitors Reviews 72

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach. Many people highlight the excellent customer service, noting that representatives are patient, understanding, and efficient in handling inquiries and claims. Reviewers appreciate the clear communication and the feeling of being valued throughout the process. However, some people were dissatisfied with the service, mentioning a lack of communication, unanswered messages, and a feeling that their situation was not taken seriously. A few other people also felt that progress on their claims was not adequately explained, and some experienced delays or a lack of transparency regarding the status of their cases.

What people talk about most

Staff

Users describe positive interactions with staff. Many reviewers praise the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful,... See more

Service

Clients share ambiguous opinions on service. Many reviewers express disappointment, citing a lack of... See more

Claim

People report ambiguous experiences with claim. While some customers, like those dealing with disrepair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malona and white solicitors are very professional and supportive. They process of my claims was very coordinated and quickly and everything in details. I received my claim in a few months. Most i... See more

Rated 5 out of 5 stars

I have the pleasure of using Malone & White Solicitors I strongly recommend them as they’re professional and fast in settling disputes and matters with landlords repairs. Thank you so much I feel re... See more

Rated 5 out of 5 stars

Malone & White Solicitors are highly experienced. They achieved an outstanding result for my housing issue. I was very impressed with their work as they resolved my problem within a few months. I rea... See more


Company details

  1. Legal Services

Written by the company

We are a specialist law firm serving clients all over England and Wales in areas of Civil Litigation, Housing Disrepair, Criminal, Personal Injury, Cavity Wall Insulation Claims and much more.


Contact info

4.2

Great

TrustScore 4 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would like to sincerely thank Officer…

I would like to sincerely thank Nazirah for her help and attention regarding the issues and repairs with my shower. She was professional, attentive, and took the time to make sure my concerns were heard and addressed. Her upstanding approach and commitment to resolving the matter really stood out, and I truly appreciate the support she provided.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely lady

The lady was absolutely lovely made me feel heard. She helped me with every step I have a disability & she made it all so easy.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Phone conversation with NAZzIRza .

Had a lovely experience with NazIRAH. We had a really good telephone talk to NAZz really put me at ease. she had the patience off
A saint with me .I t was lovelly to have
Friendly telephone call even though I was not in my house and was walking my dog and trying to walk with my walking
Stick and use my phone and hold the dog the same time we really had s good laugh during this conversation she is a credit to your company

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Having issues with my housing…

Having issues with my housing association about work they need to fix it is beyond a joke how they fob you off with excuses.
i am really impressed with a lady i spoke to today how polite and knowledgeable she was and made me feel valued first class service from start to finish on my issues i would definitely recommend this company to anyone can not fault them

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, easy, Professional!

Process really easy and professional! Start to finish great Comms, nice surveyor really knowledgeable and helpful. They do all the work and make sure the needed repairs happen following settlement. Would highly recommend

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

The representative was very…

The representative was very professional in that he managed to encourage me, with great consideration in regards to my health issues, to supply the firm with all the evidence that they needed to help me with my claim.
I am so grateful for their tact and efficiency because, prior to the call, I wouldn’t have thought it possible.

June 30, 2025
Unprompted review

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