Malone & White Solicitors Reviews 72

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach. Many people highlight the excellent customer service, noting that representatives are patient, understanding, and efficient in handling inquiries and claims. Reviewers appreciate the clear communication and the feeling of being valued throughout the process. However, some people were dissatisfied with the service, mentioning a lack of communication, unanswered messages, and a feeling that their situation was not taken seriously. A few other people also felt that progress on their claims was not adequately explained, and some experienced delays or a lack of transparency regarding the status of their cases.

What people talk about most

Staff

Users describe positive interactions with staff. Many reviewers praise the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful,... See more

Service

Clients share ambiguous opinions on service. Many reviewers express disappointment, citing a lack of... See more

Claim

People report ambiguous experiences with claim. While some customers, like those dealing with disrepair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malona and white solicitors are very professional and supportive. They process of my claims was very coordinated and quickly and everything in details. I received my claim in a few months. Most i... See more

Rated 5 out of 5 stars

I have the pleasure of using Malone & White Solicitors I strongly recommend them as they’re professional and fast in settling disputes and matters with landlords repairs. Thank you so much I feel re... See more

Rated 5 out of 5 stars

Malone & White Solicitors are highly experienced. They achieved an outstanding result for my housing issue. I was very impressed with their work as they resolved my problem within a few months. I rea... See more


Company details

  1. Legal Services

Written by the company

We are a specialist law firm serving clients all over England and Wales in areas of Civil Litigation, Housing Disrepair, Criminal, Personal Injury, Cavity Wall Insulation Claims and much more.


Contact info

4.2

Great

TrustScore 4 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Malona and white solicitors are very…

Malona and white solicitors are very professional and supportive. They process of my claims was very coordinated and quickly and everything in details. I received my claim in a few months. Most importantly, for all their hardwork, they did not charge me.
They are very experienced and expertise.

I'm so happy. Thank you malone and white.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Malone and White for a solution.

After a year of stress and trying to get replacement doors and windows from my landlord, I called Mike from Malone and White. After a few months I have received compensation, no more stress and the repairs are going ahead as planned.

June 26, 2025
Unprompted review
Rated 3 out of 5 stars

Certainly not the best

Overall I liked the outcome the staff was pushing for more money. However, the price I had to pay after the case got settled felt like daylight robbery. I ended up paying 74% of my winnings.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Nabina was so kind and courteous…

Nabina was so kind and courteous towards me. She spent nearly 40 minutes on the phone talking with me to gather as much information as she could. She was very respectful and I’m very grateful for her kindness and understanding to my situation.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Nazeera

I just wanted to say a huge thank you to Nazeera who helped my mum with her claim. With her mental health issues, it was really important for her to feel comfortable, and she did an amazing job at that.
My mum hasn’t stopped raving about how lovely Nazeera was. Her patience and support really helped her through a tough time, and I’m so grateful for the care they showed. Thank you for helping my mum not just with her claim but Nazeera made her day for sure! An Asset to the firm!

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading information

This company has been advertising that they can help both council housing and privately rented tenants to claim for compensation for bad living conditions. I contacted the company and sent them images of the conditions that I have been living in for over 20 years and that my landlord has not fixed they said that I look like I would qualify to gain compensation for the living conditions I have been living in. Many days, emails, WhatsApp messages, text messages later I managed to have a phone call with someone from the company, after they messed us around quite a few times not calling when they said they would call, they eventually said that we could only claim for compensation if we were staying in the property and the compensation would be for what we were going to fix in the property.

This is not compensation for the living conditions and what person is going to remain in a property that they have to pay for to fix everything? The solicitors are absolutely shocking and they are advertising something that they are not actually offering.

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

Malone and White…

Malone and White have conducted themselves in a thoroughly professional manner. Their diligence in endeavouring to resolve my case is testimony to their approach in putting the client first.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

Abu was very helpful and professional, he listened and understood everything we said about our case. He explained the journey and what to expect and is an asset to the company.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Had a phonecall with amaan today

Had a phonecall with amaan today. He was very helpful and explained thing thouroghly. He handled the call in a very polite manner and was done quickly, which I liked as I hate talking on the phone.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fateema was so helpful and very…

Fateema was so helpful and very knowledgeable about what I am entitled to.
Very pleasant to talk to and was very patient with me throughout the whole claims support process.

Thank you so much Fateema.

February 13, 2025
Unprompted review

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