Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued... See more
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I want to like ManoMano more than I do - Amazon needs competition. Amazon do some things right - ManoMano need to accept reviews for their retailers and display it. I'm fed up rolling the dice every t... See more
Company replied
I am editing my review after some reconsideration and more knowledge. The biggest problem with this website is that it's just a marketplace for a lot of bathroom supply businesses. And that... See more
Company replied
NOT a UK based company but use .co.uk to hoodwink. Completely got me....Charged £47 in fees and duty before UPS would deliver the item. Charges and delivery amounted to 50% of the purchase price. Bew... See more
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Company details
About ManoMano
Written by the company
Millions of products available
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
Contact info
France
- manomano.co.uk
3.3
Average
12K reviews
Asks customers to review
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I ordered a cabinet and it didn't show…
I ordered a cabinet and it didn't show up the tracking number is not recognised will not use again awaiting my refund 🤔
April 14, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to leave a review. Customer satisfaction is at the heart of everything we do, and all feedback, whether positive or negative, is truly valued and helps us to continuously improve.
We are sorry to hear that your experience on ManoMano.co.uk did not meet your expectations.
As your review did not include full order details, we kindly ask that you reach out to us HERE with any relevant information so that we can look into this for you.
Once we hear from you, we will do our utmost to resolve the matter as quickly and smoothly as possible.
Kind regards,
(sent via mail)
Bought a patio heater on the 14th…
M260489571401
Bought a patio heater on the 14th april.
17th april a coffee table was delivered.
Then was told they could no longer send the patio heater due to computer problems.
Then asked me to take the coffee table to a dpd point, i then shocked by this service found a phone number for customer service which wasnt easy to find. Asked for a refund and they said not until thr coffee table was sent back. 30th april coffee table returned and refund issued. Not experienced such a bad service in my life. Oh and after asking for some kind of compensation they gave me a £10 voucher.
April 14, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to share your feedback, and please allow us to sincerely apologise for the experience you have had. This is absolutely not the standard of service we expect from our sellers, and we completely understand your frustration.
We are truly sorry that the seller sent the wrong item and were then unable to fulfil your original order for the patio heater. We recognise how inconvenient and disappointing this must have been, particularly having to arrange the return of the coffee table yourself. You deserved far better than this, and we are sorry that this situation caused you so much stress.
We want to reassure you that a full refund has now been issued, and we have taken note of your feedback regarding this seller. Your experience has been registered and will be taken seriously as we continually review the standards of our sellers on the platform.
Kind regards,
The ManoMano Team
(sent via mail)
Very Happy
I ordered a Dewalt Cordless Drill from ManoMano because of the price and availability.
I cannot fault the service in any way and I am very happy with my purchase
April 4, 2026
Unprompted review
Poor!
Happy to take the money, promise delivery and then say at the last minute they can't deliver. Waste of time and money.
April 29, 2026
Unprompted review
Reply from ManoMano
Hello Suzie,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones.
I am sorry that you are not satisfied with your experience on ManoMano.co.uk
As you have not provided any further details about your order in your review, please contact us HERE with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Ordered an aluminium ladder and a…
Ordered an aluminium ladder and a stainless steel ladder arrived instead. Communication is limited and still waiting for collection of the item and my refund after weeks of chasing. It is not worth the hassle of purchasing from this company.
April 1, 2026
Unprompted review
Reply from ManoMano
Hello Natasha,
Thank you for taking the time to leave your review, and we are truly sorry to hear that your order has still not been collected. We completely understand how frustrating this must be and we sincerely apologise for the inconvenience caused.
Unfortunately, as your review does not include an order reference number, we are unable to locate your order on our system. In order for us to investigate this matter and resolve it for you as quickly as possible, we kindly ask that you contact our customer service team directly via ManoMano.co.uk. Once we have your order details, we will do everything we can to ensure this is resolved for you as a matter of priority.
We appreciate your patience and look forward to hearing from you.
The ManoMano Team
(sent via mail)
DISAPPOINTING FIRST EXPERIENCE OF THIS SITE
This was the first time I have used ManoMano and it was disappointing. I ordered a Bosch Professional 18V Angle Grinder (with case, batteries & charger) at a very reasonable price, even when including the P&P. Two days later, I received an e-mail saying my order had been 'rejected by the seller' and I would receive a refund; there was no further explanation, but my guess is that the seller didn't have the item to sell in the first place! I've given this review 2 stars as the refund came through within a couple of days, but I would be extremely hesitant about using ManoMano in the future.
April 14, 2026
Unprompted review
Reply from ManoMano
Hello Richard,
Thank you so much for taking the time to share your feedback, and we are truly sorry that your first experience with ManoMano was not the positive one it should have been. We completely understand how disappointing this must have been, and we sincerely apologise.
To provide a little context, ManoMano operates as an online marketplace, connecting customers with independent sellers. In most cases, when a seller cancels and refunds an order, it is unfortunately because the product is no longer in stock or has become unavailable at the time of purchase. We appreciate that this is far from an ideal experience, particularly when you were looking forward to receiving your order.
We are pleased to hear that your refund was processed quickly, and we are sorry that the lack of communication from the seller left you without a clear explanation.
We genuinely hope that this experience will not put you off giving ManoMano another try in the future. We have a wide range of sellers offering fantastic products, and we would love the opportunity to provide you with the experience you deserve.
Once again, we are very sorry and thank you for your patience and understanding.
Kind regards,
(sent via mail)
Would put No stars if I could.
Would put No stars if I could.
They Give unrealistic delivery times they know full well they can’t achieve and use sub par couriers.
They just hope majority of people will just accept the late delivery.
So I wouldn’t advise ordering anything from this company especially if what you’re ordering has any sort of time constraints and if any issues do arise with your order I wouldn’t hold your breath on actually being able to rectify it with any urgency, not possible to speak to a human being and even the automated bot responses tell you you’ll be waiting 48 hours for any sort of response.
Shambles of a company.
April 15, 2026
Unprompted review
Reply from ManoMano
Hello Antony,
Thank you for taking the time to leave your review. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any inconvenience caused.
We would like to take a moment to explain that ManoMano is an online marketplace, through which independent sellers list and sell their products. As a result, each seller manages their own fulfilment and selects their own courier partners. Unfortunately, this means we are unable to dictate or influence which couriers are used by each individual seller.
Once an order is in transit, delays can occasionally occur that are outside of our control. We completely understand how frustrating this can be and we are very sorry that this affected your experience.
We appreciate your feedback as it helps us to continuously improve, and we thank you for your patience. If there is anything further we can assist you with, please do not hesitate to contact our customer support team directly.
Kind regards,
ManoMano UK
(sent via mail)
Wardrobe is brilliant
Wardrobe is brilliant, cheaper than other sellers for the same item but I did notice a little scratch line that went across the top of the mirror, if it was new or not idrk, the price difference was worth that little scratch tho
June 2, 2025
I purchased a garden storage box…
I purchased a garden storage box through ManoMano Italy, recommended by their representative as suitable for storing outdoor cushions. Despite following all instructions and using the provided internal lining, water pooled inside the box and our cushions were ruined by mould on two separate occasions.
We took every additional precaution possible — purchasing extra protective bags at our own expense and moving the box indoors over winter — yet the product still failed. It is simply not fit for its intended purpose.
When we requested a refund, ManoMano refused, citing internal policies. Despite multiple escalations, they have continued to deflect, at one point suggesting we may have installed the internal cover incorrectly. They have now stopped responding in English altogether.
Under EU Directive 2019/771, consumers are entitled to a two-year guarantee on goods not fit for purpose. ManoMano has refused to honour this.
We are now pursuing the matter through the UK International Consumer Centre. I would caution anyone considering purchasing outdoor storage products through this platform
April 13, 2026
Unprompted review
Reply from ManoMano
Buongiorno,
Grazie per il suo messaggio. I suoi commenti sono di grande aiuto per noi, sia quelli positivi che quelli negativi!
Mi dispiace che non sia soddisfatto della sua esperienza su ManoMano.it .
Speriamo di avere la possibilità di vederla nuovamente sul nostro sito e fornirle una nuova e migliore esperienza.
Cordiali Saluti,
Il team di ManoMano IT
(inviato via e-mail)
Dreadful after service
I wanted a ready assembled media cabinet, googled as such, manomano came up, with a page heading "fully assembled furniture"
Clicked on the item I wanted, read and re read the description, delivery etc and NO MENTION that this item was flat packed. The seller is saying theres nothing to say its fully assembled. But manomano have it under fully assembled furniture, and the description does not state it requires assembly.
They collected and kept £50 of my payment. They are saying I need to resolve with seller, but under UK law, its the merchant that took your money holds the accountability.
This item was sold under a misleading description, therefore a full refund should be given. They just pass the buck instead of resolving
April 1, 2026
Unprompted review
Reply from ManoMano
Hello Lynne,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the disappointment and frustration you have experienced with this order.
However, we do need to advise that where a product description does not explicitly state that the item comes fully assembled, the seller is not held liable for covering the cost of a return on this basis. We appreciate this is not the outcome you were hoping for, and we are sorry for the disappointment this causes.
We would encourage you to continue to liaise with the seller directly to seek a resolution. If you feel the listing was misleading in any way, we would also recommend raising this formally so that the product information can be reviewed and updated to prevent similar confusion for future customers.
We take feedback like yours very seriously, as it helps us to continually improve the experience for all of our customers. Once again, we apologise for the inconvenience caused and thank you for bringing this to our attention.
Warm regards,
ManoMano UK Team
(sent via mail)
Very bad experience
Very bad experience, received wrong item and after long discussions with them never received my item, just refund finally
March 10, 2026
Unprompted review
Reply from ManoMano
Hello Rafael,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the experience you had. Receiving the wrong item and having to go through lengthy exchanges to reach a resolution is far from the standard we hold ourselves to, and we completely understand your frustration.
We are pleased to confirm that a full refund has been processed for your order. However, we sincerely apologise that it came to this, and that you did not receive the item you originally ordered.
We hope to have the opportunity to restore your confidence in us in the future.
Kind regards,
The ManoMano Team
(sent via mail)
Delivery times advertised are a work of…
Delivery times advertised are a work of fiction. Do not use. It may be cheaper, but you will pay in the long run. Ive lost 3 days labour because of a fictitious delivery date.
April 1, 2026
Unprompted review
Reply from ManoMano
Hello,
We're very sorry to hear that your order is delayed.
As you have not provided any further details about your order in your review, please contact us directly with further information so that our customer service team can assist you further.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Says delivered but hasn't been.
Item reported as delivered but it hasn't been received.
There is no one to talk to about issue, all contact is by stupid generic bots or email where you have to wait two or three days for a response.
Won't be using again and hoping to arrange a refund.
April 2, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message.
I am sorry to hear that you have not received your order.
I see that you have not yet contacted the Seller or ManoMano. As you have not provided any further details about your order in your review, please contact us directly using the contact form on ManoMano.co.uk with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Honestly a joke company
Honestly a joke company.
We ordered a worktop and are renovating as we are having our first kid. We checked the worktop was okay and had no dents. At a glance it was okay. We had it installed - had builders around, gas engineer to fit the hob in etc. We have then found an insect that is rolled into the worktop (not a mark but actually in the laminate of the worktop 🤢). This is disgusting, and so so unhygienic.
I asked if I could get a refund as I do not trust the delivery of another worktop, and the Consumer Act says if the item is defective then they should rectify the situation. They refuse to send someone to remove the worktop or fit in a new one, and to add further insult, and making this even harder, won’t issue a refund - I have to pay someone to remove the worktop, for them to take it away, for me to then have a refund, which I then will need to have installed. I do not have spare money just lying around for me to do this, and to be honest don’t see why they want a worktop that has been cut down in half and around a hob and sink and has a bug in it. Instead of trying to help, they are being rude and adding unnecessary steps, stress - mentally and financially.
STAY AWAY FROM THIS COMPANY! YOU WILL LOOSE MONEY!
April 1, 2026
Unprompted review
Reply from ManoMano
Hello Karishma,
We completely understand your frustration and want to assure you that your concerns are taken very seriously. The presence of an insect embedded within the laminate of your worktop is absolutely not acceptable, and we sincerely apologise that this has been your experience.
We want to clarify the position regarding your return. Under the Consumer Rights Act, the seller, Gravahas, is legally obligated to cover the cost of returning the defective item and to provide you with a full refund, as the product was found to be faulty. However, as the worktop had been installed prior to the defect being discovered, we do have to advise that unfortunately the seller is not liable for covering the costs associated with the uninstallation of the product.
Once again, we sincerely apologise for the distress this has caused, and we wish you and your growing family all the very best.
Kind regards,
ManoMano Customer Support
(sent via mail)
15 Day shipping!!!
15 Day shipping@!
Be aware, likely to be drop shipping.
Asked for email to be cancelled and refused and sent via snail mail.
Once chased for order their tone changed and became hostile via email
Dont bother, use amazon.
March 30, 2026
Unprompted review
Reply from ManoMano
Hello Matt,
Thank you for taking the time to leave your review, and we are truly sorry to hear about your experience.
We would like to look into this matter for you as a priority; however, upon reviewing the order number you have provided, we are unable to locate it as a valid ManoMano order reference. This means we are currently unable to investigate the details of your case.
We kindly ask that you contact us directly so that we can look into this further and work towards a resolution for you. Our customer service team will be happy to assist you and ensure your concern is handled promptly and professionally.
We take all customer feedback very seriously and the experience you have described does not reflect the standard of service we strive to provide. We hope to have the opportunity to resolve this for you.
Kind regards,
ManoMano Customer Service Team
(sent via mail)
Terrible customer service
Ordered a roll of wallpaper was sent wrong one on raising with manomano and supplying photos of what I ordered and what I received was told order was correct! Wallpaper I ordered was green with pink flowers I received grey with leaves! Said I could get refund but would need to pay postage as postage was half of what I paid not worth returning. Will not order anything from them again customer service is shocking!
March 22, 2026
Unprompted review
Reply from ManoMano
Hello Sylvia,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones.
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to your order not meeting your expectations.
As you have not provided any further details about your order in your review, please contact us directly with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Stay away from this site
Placed an order through mano mano for an item from furnwise wish i had read what previous customers left feel let down with mano mano surely they are aware of problems. reached out to mano mano cant be bothered to get back to me wont be using mano mano again .
March 26, 2026
Unprompted review
Reply from ManoMano
Hello Andy,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones.
I am sorry that you are not satisfied with your experience on ManoMano.co.uk
As you have not provided any further details about your order in your review, please contact us at:https://www.manomano.co.uk/contact with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
DO NOT PURCHASE ANYTHING FROM THIS COMPANY
⁸I ordered M260388463091 a set of three coffee tables when they arrived I had to build them with the bolts supplied. The bolts did not keep the table together due to faulty threads in the metal legs. I arranged with the company to return the tables. So far Yodel the carrier have failed to pick the item up from my address. Twice they have gone to the wrong address once they turned up and I hadn't been informed they were attending and once they didn't turn up at all. This is a joke. The tables cost over £100 pounds, customer service is terrible and I am very frustrated of how to receive my refund and have this item removed from my home. Reply after reply from Manoman with no resolution, **** I would not recommend purchasing anything from this company avoid avoid avoid ***** UPDATE ON THIS ORDER MANOMAN ARRANGED WITH YODEL TO COLLECT THIS ITEM TODAY THEY WOULD FORWARD A LABEL FOR ME TO PRINT. I HAVE RECEIVED NO LABEL AND YODEL ARE SCHEDULED TO COLLECT WITHIN THE NEXT TWO HOURS. WITHOUT A LABEL YODEL WILL NOT TAKE THE PARCEL. I HAVE EMAILED MANOMAN AND AS YET I HAVE HAD NO REPLY. I HAVE NOW OPENED A REVERSE CHARGE WITH MY BANK TO GET THIS PAYMENT BACK. ***DONT PART WITH YOUR MONEY *** LEASON LEARNT . Update on this awful company I have tried over the last month to return 3 coffee tables that were faulty. So far YODEL have failed to turn up to pick them up having gone to 6 different addresses none of which was mine. Having spent £135 for shoddy goods I expected to be treated fairly. I have now contacted my bank and will be forwarding all the emails from MANOMAN to get my money refunded.
March 12, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to the collection failing.
As I can see, you are already in contact with our customer service.
Please be assured that we consider it our top priority to resolve your issue satisfactorily.
Please contact us if you have any questions or problems, we will be happy to help you.
Best wishes,
ManoMano UK team
(sent via mail)
Great products and services
Great products, great service, happy with all my purchases with Manomano
June 18, 2025
Mixed Feelings
I am editing my review after some reconsideration and more knowledge.
The biggest problem with this website is that it's just a marketplace for a lot of bathroom supply businesses. And that means a lot of potential for an unorganised rubbish supplier to fulfil your order that you place on this website.
The customer service of manomano is responsive, polite and efficient, however you still need to wait for the real supplier's customer service to be in touch and that's where the issue can arise.
Anyway, I ordered 3 items through this website in one go. One arrived without any problems, second was a completely wrong item (I sent this back and am awaiting a refund) and third still hasn't been dispatched - just so you can see the mixture of different experiences with each supplier.
My recommendation is to always pay with PayPal on this website, cause it protects you as a buyer should you have major issues with your order that you can easily prove with pictures/delivery slips.
March 24, 2026
Unprompted review
Reply from ManoMano
Hello Hana,
Thank you so much for taking the time to share your experience with us. We sincerely apologise for the inconvenience you have faced with one of your three orders. We completely understand how frustrating it must be to receive an incorrect item and to still be waiting on the dispatch of another, and this is not the standard of service we aim to provide.
We are glad to hear that our customer service team was responsive and helpful, and we are sorry that the experience with the suppliers did not meet your expectations. We work hard to ensure that all sellers on our platform meet our quality standards, and your feedback helps us identify where improvements are needed.
Please do not hesitate to contact us directly should you experience any further issues with your refund or the dispatch of your remaining item. We want to make sure everything is resolved for you as quickly as possible.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
ManoMano UK
(sent via mail)
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