Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued... See more
Company replied
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I want to like ManoMano more than I do - Amazon needs competition. Amazon do some things right - ManoMano need to accept reviews for their retailers and display it. I'm fed up rolling the dice every t... See more
Company replied
I am editing my review after some reconsideration and more knowledge. The biggest problem with this website is that it's just a marketplace for a lot of bathroom supply businesses. And that... See more
Company replied
NOT a UK based company but use .co.uk to hoodwink. Completely got me....Charged £47 in fees and duty before UPS would deliver the item. Charges and delivery amounted to 50% of the purchase price. Bew... See more
Company replied
Company details
About ManoMano
Written by the company
Millions of products available
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
Contact info
France
- manomano.co.uk
3.3
Average
12K reviews
Asks customers to review
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Supposedly delivered today
Supposedly delivered today, no one knocked the door, they said the put a slip through with instructions. Absolutely nothing now waiting for customers services to reply with a 48 hour. Awful
March 17, 2026
Unprompted review
Reply from ManoMano
Hello Elliot,
Thank you for taking the time to leave your feedback, and we sincerely apologise for the confusion and frustration this experience has caused.
We are glad to confirm that your order has been successfully delivered by DPD today. We are sorry that no knock was made at the door and that the delivery slip did not reach you as expected.
We appreciate your patience and hope you are now able to enjoy your order. Should you have any further questions or concerns, please do not hesitate to get in touch with us.
Kind regards,
ManoMano Customer Service Team
(sent via mail)
BEWARE BEWARE BEWARE.
BEWARE BEWARE BEWARE.
YOU WILL NOT GET YOUR MONEY BACK. Item arrived damaged. Its been over 4 weeks and still know refunds.. over £100 .. Do not buy from this French company. M260287897397. All you get is lies
March 10, 2026
Unprompted review
Reply from ManoMano
Hello Philip,
Thank you for taking the time to leave us a review, and we are sorry to hear that you have had a frustrating experience.
We would like to clarify that refunds are processed once the returned order has been successfully delivered back to the seller. We can confirm that your order is currently in transit back to them, could you please refer to the return tracking details that were provided to you, as these will show the current status of your return.
As soon as the seller receives your item, your refund will be issued promptly. We appreciate your patience while the return makes its way back.
If you have any further questions or need assistance in the meantime, please do not hesitate to contact our customer service team and we will be happy to help.
Warm regards,
(sent via mail)
I will NEVER EVER use this company…
I will NEVER EVER use this company again. Took 5 weeks for a refund, lost out on 2 days labour, money on parts, the customer lost out paying for a second opinion and all because they wouldn't believe faulty product. When they did refund me, I sent them an email stating how much it had cost me and they said case closed. I lost out 3 times as much as the product cost. Awful.
March 5, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your review. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones.
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to there being a problem with your order.
I As you have not provided any further details about your order in your review, we kindly ask you to please contact us directly.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
USE AT YOUR OWN PEROL.
DO NOT USE THESE PEOPLE. Ordered an item delivery time was not as advertised at the point of sale. Delivery did not arrive during the delivery window (2 weeks after the order!!). I then checked and it hadn’t been given to Royal Mail. When questioned they lied to me saying it was lost in transit. Disgraceful service and very poor customer support.
February 22, 2026
Unprompted review
Reply from ManoMano
Hello Matthew,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience caused by your order being lost in transit.
As an online marketplace, ManoMano connects buyers with independent sellers who manage their own fulfilment and shipping. This means we are unable to guarantee which courier will be used for each individual order, as this is determined by the seller.
That said, we completely understand how frustrating this situation must be and we want to help get this resolved for you as quickly as possible. As you have not provided an order reference number in your review, we are unable to look into this directly from here.
We kindly ask that you reach out to our Customer Service team directly via ManoMano.co.uk, where a member of our team will be happy to investigate and work towards a resolution for you.
Thank you again for your patience, and we look forward to hearing from you soon.
Warm regards,
The ManoMano Team
(sent via mail)
ignorance and lack of help
the item was damaged and the stupid explanation that after installation the complaint was not taken into account and the installer did not notice the damage.
February 24, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to leave your review, and we are truly sorry to hear that your order arrived with a defect. We completely understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
However, upon reviewing your case, we regret to inform you that as the toilet has already been installed despite the defect being present, the seller is unfortunately unable to provide a refund or a replacement on this occasion. Once an item has been installed, it falls outside the scope of the seller's liability for returns or replacements under these circumstances.
We understand this is not the outcome you were hoping for, and we are truly sorry for the disappointment this may cause.
For full details on our returns and refunds policy, please visit the link below:
👉 ManoMano Returns and Refunds Policy (https://faq.manomano.com/hc/en-gb/sections/360000085928-RETURNS-AND-REFUNDS)
Should you have any further questions or wish to discuss your case further, please do not hesitate to contact our customer service team who will be happy to assist you.
Kind regards,
The ManoMano Team
(sent via mail)
Customer care, what customer care???
Generally prices are attractive, but the customer service is inexistant. Bought a grohe toilet system, it was about £150 cheaper than the closest competition. When we received the item, we realised that the mechanism was grohe but not the toilet it self. Opening the package of said toilet to realise it was completely smashed. Try to get in touch with Manomano, no answer whatsoever. Realised that they are actually a middle company trying to act like Amazon. I manage to find out and contact said company. After numerous emails they insist for us to contact Manomano but in a “good will gesture “ they replace the smashed toilet.
When my plumber went to fit it, he showed me a defect on it and said he would fit it but was concerned that it wasn’t good enough.
Needless to say that he was right and that toilet keeps on leaking. After numerous visits from my plumber (which is a wonderful guy) the only solution is to buy another toilet pan directly from Grohe costing me another £280…..
Can I get hold of either company now? Of course not.
Will NEVER use Manomano again, and will do my outmost to spread the word to my friends that they are a shambles of a company!
September 30, 2025
Unprompted review
Reply from ManoMano
Hello Maria,
Thank you for taking the time to leave your review. We are truly sorry to hear about the problems you have experienced with your order, and we sincerely apologise for any inconvenience this has caused. This is certainly not the experience we want for our customers.
We would very much like to look into this for you as a matter of priority; however, upon checking we are unable to locate your order using the reference number you have provided, as it does not appear to be valid in our system.
In order to resolve this for you as quickly as possible, we kindly ask you to contact our After Sales team who will be happy to assist you further:
• Phone: 0808 134 7752
• Contact form: available on our website
Once our team is able to verify your order details, we will do everything we can to find the best possible resolution for you.
We appreciate your patience and look forward to hearing from you.
Kind regards,
(sent via mail)
I am a bathroom fitter
7I am a bathroom fitter, I have an account with manomano, they sent a used toilet frame, parts missing, they were informed straight away, 1 week later still no replacement frame, I will be going to small claims court to reimburse my 3 days lost waiting for it, I won't be using or recommending you ever again, shocking customer service!!!
Feel free to contact me to explain your poor service!
DO NOT USE THEM, YOUVE BERN WARNED!
February 23, 2026
Unprompted review
Reply from ManoMano
Hello Dom,
We are very sorry to hear that you were sent the wrong product and sincerely apologise for the inconvenience this has caused.
Unfortunately, as your order reference number was not included in the review, we are unable to locate your order details or intervene at this stage. We would really like to help resolve this for you as quickly as possible.
Please could you contact us directly via ManoMano.co.uk with your order reference number so that we can investigate and assist you further?
We look forward to hearing from you and getting this sorted for you promptly.
Kind regards,
Customer Service Team
(sent via mail)
AVOID unorganised & unreliable
I’d give -1 if TrustPilot allowed. AVOID AT ALL COST!
Here’s my experience: I have placed an order and timed the delivery window so I knew I could take some time off work to be home to receive it. I have been sent the order confirmation and estimated delivery dates as expected. 2 days before the end of the delivery window I reached out to them to ask when will I know the actual day as I’ve been sitting at home just in case, not having received anything further - it would be useful to know. The first hurdle is - their response time to any request is 2 days! No chat option, no phone line.
Okay, I accepted the fact it won’t be here on time, it happens, things can get delayed. Then I get an email the following week to say they don’t know what happened and do I still want my order or do I want a refund. I said I’d like my order if they can give a delivery date so I can plan. I have then got an email to say my order will be dispatched on 25.2-26.2. Sure enough I got an email to say it’s dispatched on the 26th saying it will be delivered between 18.2-23.2. They must be time travellers to have the ability to deliver orders in the past. I still was calm, thinking that clearly this was an automated email, they must use a clanky old system, it happens.
Then today I reached out to the currier to try and get a bloody date for the delivery as still no communication or update was sent from ManoMano. The currier said they have yet to receive my order from the seller. The joke of it all!?! On my ManoMano account it says that the order had been delivered. It’s a £400 order and they are really making it hard to track, plan, communicate. I cannot tell you the regrets I’m having for ever clicking on them. They weren’t even cheaper than elsewhere, I ordered from them because they offered a speedy delivery. Ha! So now I had the joy of having to reach out to them again this morning, with the wonderful prospect of waiting 2-3 days for a reply.
February 28, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to share your experience, and we are truly sorry to hear how frustrated this situation has made you feel. We completely understand your disappointment and want to sincerely apologise for the inconvenience caused.
As a marketplace, we work with a range of sellers who dispatch stock directly, which means we are not always able to guarantee which courier will be used for your delivery or provide real-time tracking updates in the way you would expect. We fully acknowledge that this is not good enough and that the communication you received including the incorrect delivery dates fell far below the standard we strive for.
We would very much like to look into this for you and get this resolved as quickly as possible. Please do not hesitate to reach out to our customer service team who will be happy to assist you directly:
• 💬 Live Chat – available on our website for a faster response
• 📞 Phone – you can call us on 01766 808005
Kind regards,
The ManoMano Team
(sent via mail)
Would give 0 stars if it was possible
Would give 0 stars if it was possible.
I placed my order, they took my money, they then gave me a delivery date. So i booked my Plumber. Two days before delivery they cancelled my order for no reason. I then had to wait 7 days for my money to be returned. I'll never use this rubbish company again. AVOID!!!!!!
February 10, 2026
Unprompted review
Reply from ManoMano
Hello Steven,
Thank you for taking the time to leave us a review, and we are truly sorry to hear that you have had a disappointing experience with your order.
We would very much like to look into this matter further for you, however, as no order reference number has been provided, we are unfortunately unable to investigate this further at this stage.
If you would like us to look into this, please don't hesitate to contact our Customer Service team directly, who will be happy to assist you and work towards a resolution.
We hope to hear from you soon and thank you again for your feedback.
Kind regards,
The ManoMano Team
(sent via mail)
Bought a dewalt hammer drill from there…
Bought a dewalt hammer drill from there website and received a email saying order received shortly after and a email the next day saying order on its way, then on the day of delivery I get an email saying your order that’s being delivered is not what your expecting due to a pricing error, so they sent me a dewalt battery instead
So they knowingly sent out the wrong item and then emailed me telling me I’m not getting what I ordered and put refund details in the same message.
So I questioned it and they basically said the retailer can’t fulfill this, that’s it, no explanation.
so I assumed it’s because they didn’t have it in stock but I checked the website and there still selling them
So be careful when ordering from these
Reference number - M260288079274
UPDATE
So I received an email from Drew at buy a parcel and basically it’s a refund or nothing
Be careful people
February 17, 2026
Unprompted review
Reply from ManoMano
Hello Mr. Marney,
Thank you for your update! I have contacted the seller regarding your request for a correct replacement and the return of the incorrect item. They will be emailing you directly with an update soon, including a prepaid returns label for the item you received.
If you have any further questions or need assistance in the meantime, feel free to let me know!
Wishing you a great end of the day!
(sent via mail)
Data Breach - Very Annoyed
Mano Mano Data Breach is Extremely Worrying
Horrified to receive an email yesterday, informing me that there has been a major data breach of Mano Mano customers, and all my personal details have been compromised. It appears this has occurred through a third party customer services provider, used by this company. A provider based in North Africa. Reading around the financial internet, it would appear this is a bigger breach of security than Mano Mano are stating. I am livid about this and now have the additional concern of having to be even more vigilant, in a world where we already worry about data and ID frauds. This company should be investigated by the appropriate authority, as this is a very alarming situation, clearly brought on by their decision to prioritize costs over good customer security! My family and I will ensure we do not trade with this company again!
February 22, 2026
Unprompted review
Reply from ManoMano
Hello,
We sincerely regret your anger and the worry this situation has caused your family. Following the compromise of a third-party service provider in January 2026, we chose total transparency by notifying our customers and the authorities (CNIL, ANSSI) immediately.
We have already revoked the provider's access and significantly reinforced security controls across our entire supply chain.
Protecting your data is our absolute priority, and we are fully committed to this mission. Our teams remain at your disposal for any further information or support.
Best regards
(sent via mail)
CARE!!DATA BREECH
They have informed me there has been a DATA BREECH by a customer of one of their suppliers, and mine and others personal data has been accessed. As they are not a UK company and we are unaware of which suppliers they use I will be sourcing materials closer to home in future.
February 20, 2026
Unprompted review
Reply from ManoMano
Hello,
We sincerely regret this situation and understand your decision.
Following the compromise of a subcontractor in January 2026, we chose total transparency by notifying our customers and the authorities (CNIL, ANSSI).
We have already revoked the provider's access and significantly reinforced security across our entire supply chain.
Protecting your data is our absolute priority, and our teams remain at your disposal for any further information.
(sent via mail)
I have never ordered from this site…and I will never use them again
I have never ordered from this site before. I ordered 2 toilets with frames.
On arrival, the 2nd toilet frame was the wrong size.
I contacted them to purchase rhw correct size.
To my disappointment, ManoMano have charged me £70 to collect the toilet!!!!!
I contacted the seller who rudely told me that I could go to Trading Standards, which I have and will be sending a legal letter exercising my consumer rights.
DO NOT purchase from this company unless you are certain nothing will be returned. Absolute scam of a site!
February 19, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to "wrong delivery".
As I can see, you are already in contact with our customer service.
Please be assured that we consider it our top priority to resolve your issue satisfactorily.
Please contact us if you have any questions or problems, we will be happy to help you.
Best wishes,
ManoMano UK team
(sent via mail)
I have only used them a couple of times…
I have only used them a couple of times and was happy with the products but I have just recieved an email saying data has been compromised and my details may have been leaked. 🤬🤬🤬
Im getting sick of companies doing this, pay to make people's online experience SAFE!!!!!
February 15, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to a "Data breach".
We hope to have the opportunity to see you again on our website and to offer you a new and better experience.
Best wishes,
ManoMano UK team
(sent via mail)
Data breach !!!
Data breach !!!
If I could take stars away I would. This company clearly did not think ALL of my personal details were worth protecting properly and used a cheap service apparently. Now getting loads of phishing emails and having to monitor my bank account, change passwords etc. Informed me yesterday
To make matters worse they send a banal generic response. How about some compensation manomano? When I contacted your data protection officer as advised, the response was in French. I didn't have to understand French to buy your products! So why do I need an interpreter to understand your uncaring incompetence
Now the response has changed to "a request for understanding as we work through this matter together "
But you have just refused to pay compensation so just what exactly are we working together on??...
And what do you mean you "chose" transparency- it is a legal requirement. You chose to use a cheap subcontractor to look after my data....
February 15, 2026
Unprompted review
Reply from ManoMano
Hello,
We sincerely apologize for the frustration caused by this situation and the language barrier you encountered.
Following the compromise of a subcontractor in January 2026, we chose total transparency by alerting you as quickly as possible.
We have already revoked the provider's access and reinforced security across our entire chain.
Regarding your exchanges with our Data Protection Officer, we are currently ensuring that all future communications are provided in your preferred language.
While we are strictly following the legal procedures set by the authorities (CNIL, ANSSI), our priority remains your protection.
We are fully committed to supporting you through this and remain at your disposal for any further clarification.
(sent via mail)
Leaked my data
Just received an email from Manomano informing me that they've allowed a security breach to happen and hackers now have my name, address, email address and phone number. Absolutely unacceptable in this day and age! AVOID.
February 15, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk.
We hope to have the opportunity to see you again on our website and to offer you a new and better experience.
Best wishes,
ManoMano UK team
(sent via mail)
Ive just received an email from these…
Ive just received an email from these telling me they've had a cyber security issue and thst my details have been stolen/compromised! Avoid at all costs, absolute shower of incompetent idiots.
February 15, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk.
We hope to have the opportunity to see you again on our website and to offer you a new and better experience.
Best wishes,
ManoMano UK team
(sent via mail)
When something is too good to be true…
When something is too good to be true it usually is!
I purchased a couple of items for £145 when the cheapest I could source the same items in the UK was £400.
Waited a week for delivery and then, out of the blue, received a full refund? No explanation given; I can only assume that those items weren't available to sell in the first place.
The problem? I have wasted a week and now have to scramble to find a new supplier in time for when they are needed in three days time!
So a request to ManoMano, please do not advertise items when you (or your partners) are unable to fulfill the sale!
If I cannot assume, once I have paid and received the appropriate bill of sale, that the sale is guaranteed, then what is the point?
Not impressed!!
February 13, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to ''item out of stock".
As I can see, you have not yet contacted the Seller or ManoMano about this, so I have now taken all steps to ensure that your issue is resolved accordingly as quickly as possible. I have also sent you an email with further information in this regard.
Please contact us if you have any questions or problems, we will be happy to help you.
Best wishes,
ManoMano UK team
(sent via mail)
Was given 3/4 Feb as a delivery date
Was given 3/4 Feb as a delivery date. No sign of my item so contacted and asked to wait till 11th when if the item still hadn't arrived a replacement would be ordered. Contacted 11th and 12th but have received no reply.
I have also been asked for my address which should surely be on the order? This felt scammy.
I was enticed by the attractive pricing but now think Ishould have stuck to a more expensive but trustworthy retailer. Very disappointed.
February 3, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.UK is due to "Delivery delay".
I see that you have not yet contacted the Seller or ManoMano. As you have not provided any further details about your order in your review, please contact us HERE (https://faq.manomano.com/hc/en-gb/requests/new) with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(per E-Mail gesendet)
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