ManoMano Reviews 

I ordered a car roof rack and the tracking showed it as "delivered"
, but also flagged
a delivery error. I contacted the company several times to find out what happened and received no reply at all.
I eventually found the parcel dumped behind my shop by the bins, completely exposed to the rain. When I opened it, all the screws and fittings were missing, making the product unusable.
I've tried to arrange a return or replacement, but the company will not respond to any emails. At this point I'm left with a damaged, incomplete product and no customer support. Very disappointing experience and I wouldn't recommend ordering from them.

Ordered a children's bed on 15th Jan and was given 20th Jan as a delivery date. My item still hasn't arrived almost two weeks later and I now need it refunded. I've messaged twice on my online account and phoned customer services but cannot get past the prerecorded message. I have messaged on their Facebook and Instagram and have now come here in the hope I can get a response. I would not recommend this company

A complete shower, firstly I heard nothing about delivery so contacted them to be told sorry your item was damaged in transit by courier. Also its now out of stock choose an alternative colour, so we did, anyway the delivery arrives in plain cardboard boxes no item description , I was away on Business so paid a joiner to assemble them, after he'd done them sent a picture they were the original colour and not the new colour , we changed all of our colour choices based on the new colour, after contacting Mano they just fobbed me off , what a terrible response from a company who clearly had my clue what they were doing, avoid .

Trawled the internet for the items that I finally found at ManoMano. Astonished at the low price and high quality of the items that I purchased and couldn't find anywhwere else.

Delivering to the wrong delivery address. Customer service is ignorant and talks over the top of you. Customer service will not put you through to complaints. Customer service do not actually treat you like a customer or give you service. Very rude customer service. Delivery address was updated on cart and paid paypal. Shipping it to my PayPal address is incorrect. This item is too large to be moved to the correct address.

Great product good delivery time, great value for money and met full expectations

Don’t waist your time. My order been cancelled , with no reason given. I’ll checked website straight away, they still have item in stock, obviously with different price now.It’s very unprofessional!

Ordered a sofa - lovely item, I contacted their customer service to get an update on my delivery timeframe, Armel and Amel assisted me and were very helpful. Quick delivery, the sofa is better than what I expected, quick delivery as well. Will definitely be reordering

They use the SCAMMY "DHL E-Commerce" listed as dhlecommerce.co.uk on this platform (and which is not DHL), don't buy from them!

Check on this platform the page for dhlecommerce.co.uk and you will find at least 10 pages or more of 1 star reviews, victim of dhlecommerce.co.uk SCAMMING manomano.co.uk customers in the UK, one comment after the other for the whole of December, it's endless.

manomano.co.uk is RESPONSIBLE to choose delivery partners that are dependable and trustable acting in good faith, they should have done due diligence for instance checking for dhlecommerce.co.uk reviews on this page before putting their own customers in big trouble, it's basically the whole EVRI former My Hermes horror stress experience.

Shame on any manager and entrepreneur putting their precious customers in the hand of those liars and thieves.

I've been chasing the courier for 9 days and my parcel at the end hasn't been delivered and fingers crossed it will be return to the seller because accordingly to the other victims, many parcels got lost, that is, stolen.

The courier claims seller didn't give them my correct address - despite the driver finding my door on the 22nd or the 23rd DEC as per first picture they attached to my tracking info.

I had to chase them by phone many times to give them my address and after and to ask why they weren't coming despite getting the notification of delivery being postponed.

I called them to give them my What3Words and also my phone number just in case they still couldn't find the address.

On the 31st the driver came again leaving this time a picture of my door bell in the tracking feedback, in the picture you can also see the post it I put reading "DHL driver please ring the bell here for delivery to flat....".

Even though, even this time the driver didn't push the door bell button because I've been waiting at home for them and I know it because I tested my doorbell and I verified it is indeed working as always.

The driver didn't even try to call me to the number I gave them.

I wasted my Christmas and my NYE waiting for a delivery rather than going to the gym and doing errands.

At this point I give up, I'm not going to collect it at the depot because I already paid for the delivery and I'm not going to buy a train ticket to travel so far to get to the depot as they suggested to do, I paid for delivery so I expect the driver to ring the door bell or worse case scenario call me as agreed multiple times already with their customer service.

This is my very first ManoMano order and unfortunately it will be the last one.

Why a driver is not able to push a doorbell button or make a call or try to get hold of me and just leave TWICE is totally beyond me, seems like they're taking the Mickey.

They're basically waiting for me to buy a train ticket to collect the item from their deposit and that's not going to happen because I already paid for the service they are not honouring.

The parcel will be sent back to the seller and I lost £6 of shipping fees for the privileged of being mocked.

This is London 21st century where a very basic service like a delivery cannot be accomplished, not even in the Middle Ages.

The customer service unfortunately was useless as they weren't up to date with what the requested / I said in previous calls, was not UK based so communication was not easy and they're just reading from a script.

I'm expecting full refund included shipping cost regardless whether the courier is bothered to return the item to the seller otherwise I threat legal action "Compensation for distress or inconvenience for prolonged disruption, considerable worry, or serious short-term impact for more than a week".

Awful, customer service non existent, can't even get to speak to anyone anymore since AI is so intuitive and functional.... Absolute rubbish.

They sent wrong shower , 48 hour response a joke. Did not happen. I complained they responded. They still took a week to sort. I had no shower. They then took another 5 days to deliver. They expected me to take a day off work and stay in for their mistake. I then got shower but in the meantime bought another as i could not wait. I have no bath. Now i am trying to get a refund. Again no 48 hour response as stated. Then they have this pathetic concrete guarantee what a load of cods whollop. Still waiting and xmas is no excuse it was over a week ago !! I have bought so much of them never again. Customer services is abysmal.

Extremely disappointed. After placing and paying for my order of a console table.
The tracking number they gave me for Evri would not accept my postcode. Saying no parcel for this address. Have been going back and forth for 2 weeks to no avail. This morning the seller told me its been delivered. No It has NOT!! I keep asking them to contact the courier to no avail. Have now asked for a full refund. Of which I can't have till the 30th December. Ruined my Xmas as this was a gift. Won't be ordering from this company again!!

Great service!!!
Used the site for the first time the other day, to order a dewalt drill adaptor.
Price seemed almost too good, so i was a little apprehensive. The package was sent via dhl and ended up delayed for some reason, but after i had raised the issue, Megan from customer service was immediately on to it and informed me that she would update me every step of the way until the item was delivered. Fortunately it arrived this morning!!! Many thanks to Megan, as it is extremely rare these days to find a company with any form of personal service. I am very happy with the adaptor and will certainly be uaing manomano again!!!

Stay well clear when I purchased the order it said expected delivery date 21/23 so I didnt check progress until the 23rd only to read apparently it was delivered on the 15th. Absolutely nothing was sent to my delivery address. Stay well clear people!

Ordered an item, I tried to cancel the order within 5 minutes of ordering, A relative quick time frame email from ordering!

The seller stated (after 8 hours, obviously when back in work, which I understand) that it had been shipped, so they could not cancel the order. Fair reply and okay, as running my own businesses, I will have to accept that and I will receive the order and I understand that. Not a problem.

The seller then stated that they could do a partial refund (45 minutes after their above reply).

So I queried their statement from the sellers 1st email that the item had been shipped and that they could not cancel the order.

No reply from the seller regarding my query, they just went a head and supplied a partial refund, even though I have not and did not accept it.

So no item (even though the seller stated it was shipped), and a partial refund, so it has cost me money for nothing. Luckily it is not a significant amount, but there is a principle!

I have contacted the seller stating that I would either be happy with the item or a full refund, as either the item has been shipped (which they stated) as they couldn’t cancel the order or a full refund as the item wasn’t actually shipped!

Stay clear of this company and be warned!

Its a crafty way of making money for them as obviously the item was not shipped and they could have easily canceled the order, if the item has shipped (as they stated), then I will receive it for £2 less the actual cost, which I do not think will happen!

Manomano, please check my account messages with the seller and please confirm the above statements and queries in your reply.

Please also send an email into my Manomano account with your next steps regarding this unprofessional, poor customer service and totally unacceptable seller.

Thank you.

I ordered & was a bit worried because it was so much cheaper than anywhere else. It would have been delivered in 48hrs, but one of the digits in my postcode was wrong (my fault) so delivery was returned to sender. I spoke to Amel from customer service, he was amazing! He sorted everything & kept me updated through out. I received the vacuum cleaner in no time. Absolutely outstanding service.

Crap customer service ! No contact number ! Responce after 2 days ! Crap seevise

We placed two orders on the 1st and 4th of December. On the 11th of December, we received an email notifying that both orders would be refunded, but no explanation was provided. As we required these items urgently, we are very disappointed with this experience. Additionally, as of the 15th of December, we have yet to receive our refund. Based on this experience, unable to recommend this company.

Placed my order on the 2nd December it said it would be delivered by the 8th at the latest but no sign of it, I messaged customer service and I've had no response from any of my messages it just says someone will get back to me within 48hours.
I have tracked my order everyday and it has said not delivered but on their site it's status is now showing as delivered, I'm very disappointed as I spent alot of money to have our bathroom finished before Christmas and I have no shower tray or screens to fit, let alone money to repurchase theses items as no one is returning my messages.

Absolutely disgusted. Ordered two pendant lights. Was struggling to get access to the delivery details. Managed to get in this morning and view only to find out apparently the delivery happened yesterday. We are a small hamlet so DPD knows where we are and my office is at the front of the house so anyone has to pass by my windows..NO details of who the courier is, No photo evidence and no signature evidence. Just an instruction to wait until the sellers contacts me back.