M.Manze Pie & Mash Reviews 3,676

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the products, often noting that the food reminds them of traditional meals and childhood memories. The ordering process is described as very easy, and the delivery service is frequently highlighted for being prompt and reliable, with items arriving well-packaged and chilled. Reviewers also appreciate the clear and easy-to-follow heating instructions provided with their orders, ensuring a perfect meal experience. However, some customers were dissatisfied with the food quality, describing pies as dry with little meat, mash as lumpy, and liquor as tasteless or having an unpleasant aftertaste. A few people also experienced issues with delivery times or missing items in their orders, and some found the customer service unhelpful when addressing these concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the excellent packaging, often including... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious pies, mash, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Customers had positive experiences with delivery service, often praising the excellent delivery and how well... See more

Instructions

People report positive experiences with instructions, finding them clear, specific, and easy to follow for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Packed perfectly . Anyone out there who keeps thinking about ordering. Just do it . i grew up with my grandad eating pie n mash as a treat at Manze in Walthamstow Market . Tastes exactly the same ,... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Disappointed

My elderly parents, who grew up in the eastend but no longer live there,always say how much they miss the traditional pie,mash,liquor and eels. Knowing Manzes as being traditionally one of the best,and seeing they now do online orders seemed perfect. I ordered quite a substantial box full of pies,liquor, mash and stewed eels. Packaging was great,all fully chilled and packed well. Sadly the food was not up to standard though,the pie crusts were tuff,mash was dry and lumpy and the liquor was tasteless. After spending £60,I honestly expected much better and so did my parents. I hate leaving bad reviews, but sadly on this occasion I feel it is justified. I think you could do so much better Manzes.

September 25, 2025
Unprompted review
Rated 2 out of 5 stars

Working class staple is now priced as haute cuisine.

I ordered double double for delivery and a carton of Jellied eels.
I can’t believe how much they have gone downhill. They have made the pies smaller with less filling and I paid £8.60 for 5 small pieces of eel. It seems that Manze have lost their integrity, sold out and now seem to be catering to the new money on the manor that consider going to a P&M shop “edgy”.
The mash and liquor was the only decent thing they served up.
Sad days
Never again

September 16, 2025
Unprompted review
Rated 3 out of 5 stars

Very Disappointed with Food.

Very Disappointed with Food.
Ordering very easy website. Arrived on day as stated. Packaged well.
Now the Downside: We followed the heating instructions that came with the food. But the pies were dried out mince, the potato was dry and lumpy and the green liquor was lumpy with no taste.
Total cost was £40 for 4 pies, 2 mash and 2 liquor. Far too expensive for what we received.
Could had Supermarket pie & mash cheaper and tastier.
Nothing like the good old days when Chapel Street Market was open up the Islington back in the 60’s. Will not be re-ordering.
Walton On The Naze is far superior

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was so easy

Ordering was so easy. Box arrived chilled and packed so well. Food, pie and mash absolutely amazing. A little taste of home in Devon

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent P&M meals.

Excellent meals! Well packaged and delivered on time. Good value all round. Very well pleased with whole delivery. Will certainly have this P&M delivery from Manzes again, Soon! Many thanks for an enjoyable purchase and very satisfying meals of much loved P&M.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

The pies and mashies were lovely and mash good but…

The pies were lovely and mash good but the licker wanot eatable it had a bitter rancid taste to it had to through it all away. I was went a text saying I would receive it Wednesday it did not turn up Thursday I got up to find it on my doorstep.
Yours sincerely Gwen Lamb.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best Liquor!

Extremely easy ordering process, delivered with no hassle on requested day, we ordered 30 pie, mash and liquor for a party (our 3rd year of doing it but first time with Manze), everyone really enjoyed the meal with lots of compliments on the quality of the pies and tastiness of the liquor, personally best liquor I have ever had. Will definitely be using again. Thank you

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Our Pie and mash shop closed years ago

Our Pie and mash shop closed years ago. I've been seeing Manze's everywhere on socials so I jumped in. Did an online order and bang there it was on my doorstop,Great Communication from Manze's and the grub didn't disappoint. All instructions in the box. It's all easy as pie 🥧. Cheers Manze's

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

If you've never done it, do it!

I asked for it to arrive on a specific day, and it duly did just before lunchtime. The packaging was fantastic, with so much care and attention to detail.
I was absolutely convinced, coming from Manze, the the pies and liquor would be perfect, and of course they were. My one concern was that the mash would be too smooth and 'sanitised'. I needn't have worried. The consistency was lovely and coarse, as proper mash should always be. One added bonus, as I had ordered two meals and live alone, I was expecting to eat it two days running, but the best before dates have allowed me to have it on the Wednesday when it was delivered, and I'll have the second one on Saturday. Finally, the instructions for reheating are bright, clear and easy. Even a culinary idiot like me managed to have a perfect meal.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I was born in fulham

I was born in fulham, now live in West Sussex. Recently got my order from Manze the packaging was outstanding every part of my order was individually wrapped with chilled packaging. Absolutely brilliant will be ordering again. Thanks very much. Tom weston.

July 29, 2025
Unprompted review

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