M.Manze Pie & Mash Reviews 3,676

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the products, often noting that the food reminds them of traditional meals and childhood memories. The ordering process is described as very easy, and the delivery service is frequently highlighted for being prompt and reliable, with items arriving well-packaged and chilled. Reviewers also appreciate the clear and easy-to-follow heating instructions provided with their orders, ensuring a perfect meal experience. However, some customers were dissatisfied with the food quality, describing pies as dry with little meat, mash as lumpy, and liquor as tasteless or having an unpleasant aftertaste. A few people also experienced issues with delivery times or missing items in their orders, and some found the customer service unhelpful when addressing these concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the excellent packaging, often including... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious pies, mash, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Customers had positive experiences with delivery service, often praising the excellent delivery and how well... See more

Instructions

People report positive experiences with instructions, finding them clear, specific, and easy to follow for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Packed perfectly . Anyone out there who keeps thinking about ordering. Just do it . i grew up with my grandad eating pie n mash as a treat at Manze in Walthamstow Market . Tastes exactly the same ,... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful liquor

Ordered last Wednesday for a Saturday delivery that never arrived. Called up and was told they’d call me back. They didn’t
Then had a notification it had been dispatched had to check we weren’t being given the okd delivery.
So disappointed with it
Have to say the pies are lovely but the mash and the liquor were awful.
The liquor had no taste apart from a very weird after taste not like parsley very fragrant and it just made everything just taste weird.
I’m a Harringtons fan so maybe it’s just not to my taste.
Bad service and not great for the price at all.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing✨️x

As a family of Cockneys who live far away from any Pie and Mash shops as soon as i came across this company and how great people said they was i had to put a order in. It came on time and handled with care! My dad and sister have been having a hard time and i knew this would warm their hearts and i was right. You made my family very happy! So thank you ever so much, wish i could give more than 5⭐️s xx

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Back down Memory Lane!

Many establishments try to copy original Pie & Mash but fail.
There is something about YOUR P & M that immediately reminds you how it used to be. Thank you I will be ordering again.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Pie and Mash and jellied eels…

Great Pie and Mash and jellied eels delivered quickly and so we packaged for freshness. Always used Manzes as I was born and lived in Bermondsey so having deliveries regularly is my equivalent of my locals Cornish Pasty but my delivery is definitely better

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Great tasting pies

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still good. Packaged well with plenty of ice/cool packs, heating instructions helpfully supplied. Only downside was the delivery time ... 4.45pm!! We prefer to eat our pie and mash as a lunch time treat so were disappointed to receive it so late in the day .... the delivery company, DPD, tracking showed the van was in my area, like 2 minutes from my home, most of the day but they didn't seem to think a fresh food delivery parcel should maybe be delivered as early as possible.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered as a treat

Ordered as a treat, so I didn’t have to make my own. Absolutely delicious, ordered extra for the freezer, will definitely be having another delivery soon. Highly recommend

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Love the pies but unfortunately the…

Love the pies but unfortunately the liqour was disappointing. It didn't have any flavour and had to throw it away. Even my son didn't like it and he loves pie and mash with liqour. Ordering was easy and when the delivery came, everything was packed nicely.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order
Got delivered on time
Absolutely delicious
Was a bit sceptical about reheating,
But tasted so fresh,
Definitely order again

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing.

The delivery was spot on and the food was absolutely amazing! The pie was packed with flavour, the mash was perfectly smooth and creamy, and the liquor brought everything together beautifully. It arrived well package and felt just like a classic comfort meal done to perfection. Couldn’t fault a thing – exceptional quality and service. I’ll definitely be ordering again soon!

September 28, 2025
Unprompted review
Rated 3 out of 5 stars

Bought the delivery for 6 mash

Bought the delivery for 6 mash, 6 pies, 4 gravy as I was desperate to try it. Not for me. Tasteless but..... I suspect for most its not so enjoy. I just wish I hadn't gone 'all in' and spent over £80 quid but.... you live and learn... (posting cos others may want to dip their toes in 1st)...

July 18, 2025
Unprompted review

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