M.Manze Pie & Mash Reviews 3,676

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the products, often noting that the food reminds them of traditional meals and childhood memories. The ordering process is described as very easy, and the delivery service is frequently highlighted for being prompt and reliable, with items arriving well-packaged and chilled. Reviewers also appreciate the clear and easy-to-follow heating instructions provided with their orders, ensuring a perfect meal experience. However, some customers were dissatisfied with the food quality, describing pies as dry with little meat, mash as lumpy, and liquor as tasteless or having an unpleasant aftertaste. A few people also experienced issues with delivery times or missing items in their orders, and some found the customer service unhelpful when addressing these concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the excellent packaging, often including... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious pies, mash, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Customers had positive experiences with delivery service, often praising the excellent delivery and how well... See more

Instructions

People report positive experiences with instructions, finding them clear, specific, and easy to follow for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Packed perfectly . Anyone out there who keeps thinking about ordering. Just do it . i grew up with my grandad eating pie n mash as a treat at Manze in Walthamstow Market . Tastes exactly the same ,... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

My better half ordered 4 mince beef…

My better half ordered 4 mince beef pies mash and liquor for our tea tonight.
Cooked as per instructions and looked awsome !!!
But unfortunately that was as far as I can say looked great tasted or should I say not tasted WTF was the flavor 😳
I must sat it was the most blandest food I’ve ever eaten mince beef pies no taste, liquor or whatever it was no taste. Mash tasteless
For £35.00 you’d expect a bit more !!!
Disappointed

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Tasteless

Our usual Pie and Mash shop stopped deliveries so we decided to try Manze. Placed a large order but the liquor was tasteless. Contacted to complain but no remedy offered. Also the pies were very inconsistent in colour and taste, some very dry inside. We won't be ordering or visiting Manze in the future.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Pie and mash

Even after following cooking instructions the pie bases were undercooked. The mash was lumpy and the liquor was utterly tasteless. I totally wasted almost £40 and definitely would not recommend.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed we had this as kids…

Very disappointed we had this as kids and was always great. We decided to order this online and was so disappointed hardly any meat in the pies and very dry the liquor was no where what it used taste like and an after taste will not order again.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Manze

Thank you Manze. Gorgeous pie and mash, just as I remember it. Excited to discover I can have it delivered. Chilli vinegar must get mentioned! You made an old London girl very happy 😃

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed My husband and l were brought up on Pie…

My husband and l were brought up on Pie & mash through our teenage year . We left London 45 years ago . We visit the city of London before COVID and went to the Manzies on Tower Hill Rd . Absolutely delicious. We ordered recently as we know live in Shropshire . What a horrible disappointment!!! No flavor in the stewed eels no taste what so ever in the liquor , pies very small with no flavor at all . Very sad and will not be ordering again . I brought enough to pop some pies and liquor in the freezer but we threw 4 pies and trays of liquor away . 😤

January 9, 2026
Unprompted review
Rated 3 out of 5 stars

So disappointed !!

Very disappointed with my first order. The pies are small with very little meat filling and are quite dry with very little seasoning. The mash was okay but needed butter and cream added. I hadn't tried liquor before today but its not something I loved and I wouldn't reorder in the unlikely event I order again. PS 2 pies were barely enough for 1 and the pastry was not nice.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered for my parents 60th wedding…

Ordered for my parents 60th wedding anniversary meal and it did not disappoint. Excellent service from ordering to delivery. Food turned up well packaged and very chilled. Easy instructions for heating. Delicious!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great food.

I will be honest when my husband said he wanted me to order pie, mash & liquor I was not looking forward to it! But I was pleasantly surprised and actually impressed. We had our first order arrive today and will order again. Well packaged, arrived on time, easy instructions, and very good quality food. High percentage of meat in the pies .

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

I use to live in bermondsey …

I use to live in bermondsey remembering the market and the old maize used it many times and today the taste. is still fantastic we had it for Christmas dinner and well it was. Great thank u

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Pie &Mash

Used to have Pie & Mash from a shop in the Barking Road, East Ham growing up in the early 60s it was our Saturday treat. There's nowhere here in Devon that does Pie & Mash. So glad I googled and found Manze. Delivery received and it took me back to my younger years. Will be ordering more again. Thank you.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering bulk as a gift for…

First time ordering bulk as a gift for someone who was just out of hospital. Was well received. Quick delivery. The chill packs are great stayed really cold and even better that can use them on plants in garden after.
Food was lovely as always.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

What can I say!

What can I say!, This was our first order from M.Manze pie and mash shop, and it didn't disappoint 😋 we can't remember the last time we had such a true tasting pie and mash. We will definitely order again, keep up the tradition 👍 10/10
D&G Butler

December 9, 2025
Unprompted review
Rated 2 out of 5 stars

went to tower bridge rd on 14 nov…

went to tower bridge rd on 14 nov orderded 5 pies 3 liquor to take away liquor was most shitte i ever tasted had a coconut flavor in and has put me off in going back again and i have used this place since 1968 never ever had this before it has put me off pie and mash

November 14, 2025
Unprompted review
Rated 3 out of 5 stars

Not totally as I remember it !

Got to say when I saw Manzes delivered I thought great , used to love going down walthamstow market Saturday lunch time .... pies were as amazing as I remembered, the mash was OK but had big lumps and black potato eyes in it .......the liquor was horrible all I could taste was corn flour (i take it its used to thicken it)... not as I remember it at all ... so a little hint , buy your pies from here but honestly I'd do your own mash and parsley sauce (liquor). .

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Was told an order had been despatched…

Was told an order had been despatched on Friday 28th November, on 29th November received 2 emails from Yodel saying order out for delivery at a certain time and then another email saying order delivered..nothing received as order never existed...

November 29, 2025
Unprompted review

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