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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often receiving results and reports within hours or a day. Many highlight the professionalism and helpfulness of the staff, noting their ability to put people at ease and provide clear information. The user experience is frequently described as easy and streamlined, making the process of getting moles checked convenient and stress-free. However, some customers also noted that the process for further investigation could be more integrated with GP surgeries, expressing concern about potential delays and additional costs to the NHS in certain situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

User experience

People report positive experiences with the user experience. Customers found the process very simple,... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant. I very quickly had the results from a consultation dermatologis... See more

Company replied

Rated 5 out of 5 stars

I am a clinic owner who recently onboarded with Map my Mole. Yesterday I submitted my clients mole for review and we had her report back in 45 minutes. In this instance the mole does require further... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied


Company details

  1. Health Consultant
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center
  4. Self-Service Health Station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service giving piece of mind

Great service giving piece of mind! Results really quickly and thorough!

November 2, 2024
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Reply from Mapmymole

So pleased we gave you such satisfaction with our service!🥰

Rated 5 out of 5 stars

Easy to use

Easy to use, fast diagnosis

November 2, 2024
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Reply from Mapmymole

Thank you for the positive feedback!!😇

Rated 5 out of 5 stars

Such a good service

Such a good service . Quick, professional and informative . Thank you

October 31, 2024
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Reply from Mapmymole

Thank you for leaving such a positive review we really appreciate it!!🥰

Rated 5 out of 5 stars

Super easy and fast service.

Super easy and fast service.
Emma was very clear and explained the whole process and possible outcomes.
Would def recommend

September 30, 2024
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Reply from Mapmymole

This is great news Alice! thank you for taking the time to leave a positive review. We really appreciate it.

Rated 5 out of 5 stars

Easy to use

Easy to use. Very rapid feedback.

August 30, 2024
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Reply from Mapmymole

Thank you for your review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Results given very quickly. The diagnosis was given in language that was easy to understand but also very informative. Good advice on how to treat the problem was also given. I am very pleased with the service and would highly recommend it.

September 3, 2024
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Reply from Mapmymole

So glad we could help, thank you!

Rated 5 out of 5 stars

Super quick and effective!

The process was quick, straightforward and easy.
My report came back within 24 hours was detailed but informative and clear in telling me what I did or didn’t need to do.
I’ve been very been very impressed with the service and would use it again should I need it.

September 1, 2024
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Reply from Mapmymole

Thank you so much!

Rated 5 out of 5 stars

The service from start to finish is…

The service from start to finish is quick and efficient. The results was back in under 24hrs! From worrying about a mole I had to now, no need to longer worry as my mind has been put at ease.
Thank you.

August 30, 2024
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Reply from Mapmymole

Thank you so much for your feedback - glad we could help!

Rated 5 out of 5 stars

Excellent quick and professional…

Excellent quick and professional service (result within 24hrs) Diagnosis and clear care plan provided. Thank you Carmen for making this referral .

August 2, 2024
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Reply from Mapmymole

Thank you Ronald!

Rated 5 out of 5 stars

Quick results

Quick results! Literally same day! And they will follow up imminently if there is anything concerning! Thank you.

July 31, 2024
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Reply from Mapmymole

Thank you for your positive feedback Fiona!

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