Marathon Group Reviews 

463
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Coming from outside Ireland (Australia and Canada!), this was the best concert experience I've ever had! I was nervous about having to get a coach to go to a concert but everything went so smoot... See more

Rated 5 out of 5 stars

Booked Marathon Coaches get to Malhide Castle & Marley Park. Teddy swims, Lewis capaldi, Michael Buble, pit Bull & Maroon 5, For price and comfort of having reliable transport, purchasing tickets on... See more

Rated 5 out of 5 stars

I've used the Marathon Group buses to get from Leixlip to concerts at St Anne's Park and Malahide Castle, and it's the only way to travel to these concerts. To have direct travel options to these venu... See more

Rated 3 out of 5 stars

Bus was due to leave from Wellington quay. I arrived at Aston Quay and met Marathon coach sign indicating bus stop. Other race goers were also waiting. My brother was at Wellington quay and rang to sa... See more

Company replied

Company details

  1. Transportation Service

Written by the company

Marathon Group is a Dublin-based company who have been operating for almost 30 years and provide bus transport to concerts, events, schools, colleges & corporate travel. We pride ourselves in offering a friendly, reliable and safe service for all of our passengers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

463 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(463)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly driver

Friendly driver. On time

April 19, 2024
Marathon Group logo

Reply from Marathon Group

Thank you for your excellent 5-star review! We're delighted to hear that you had a positive experience with our friendly driver and that our service was on time. Your satisfaction is our priority, and we appreciate your kind words.

We look forward to welcoming you aboard again soon!

Rated 5 out of 5 stars

Great experience

Great experience, bus collected us immediately after the racing and was marked well and easily accessible

April 30, 2024
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Reply from Marathon Group

Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience and that our bus service was prompt, well-marked, and easily accessible after the racing. Providing a seamless and enjoyable journey for our passengers is always our goal.

We look forward to serving you again in the future!

Rated 5 out of 5 stars

Well organised

Well organised, nice people at the meet up point to ensure you were well informed

April 28, 2024
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Reply from Marathon Group

Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service well-organized and appreciated the friendly staff at the meet-up point. Keeping our passengers well-informed and comfortable is a top priority for us.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Punchestown Races

Excellent service to/from Punchestown in a quality coach, will definitely book again.

April 28, 2024
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Reply from Marathon Group

Thank you for your excellent 5-star review! We’re delighted to hear that you enjoyed our service to and from Punchestown and appreciated the quality of our coach. Knowing that you plan to book with us again is the best compliment we could receive.

We look forward to welcoming you back on board soon!

Rated 5 out of 5 stars

Timeliness the coaches to Punchestown…

Timeliness the coaches to Punchestown left Wellington Quay on time as did the return coaches from the racecourse. It was notable that the coach ticket was higher than the entry charge to the racecourse. A point to be considered in advance of next year's festival. It was something that was remarked upon by a number of English visitors who travelled on the rce day coaches.

April 27, 2024
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Reply from Marathon Group

Thank you for your thoughtful 5-star review! We're pleased to hear that you appreciated the timeliness of our coaches to and from Punchestown. Your feedback regarding the ticket pricing in comparison to the racecourse entry charge is valuable to us, and we will certainly take it into consideration. We always strive to provide the best service and value for our passengers.

We look forward to welcoming you back next year and ensuring an even better experience!

Rated 3 out of 5 stars

Hi there we booked Friday the 3rd of…

Hi there we booked Friday the 3rd of may for puncherstown festival driver told everyone on the bus going down the coaches would leave 40 minutes after the last race which was 7/40 so coaches should have left 8/10 but for some reason the driver on the coach coming back to Dublin didn’t leave till 8/55 which was over one hour after the last race and when we asked why didn’t we leave on time he said he had to wait on later comers which is unfair on the people who were on the coach on time like everyone knows the time line but the driver said we should have got the first coach back as we exspalined to him we are on the first coach but he insisted there was a earlyer coach

April 26, 2024
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Reply from Marathon Group

Thank you for taking the time to share your feedback.We strive to maintain punctuality and ensure a smooth experience for all our passengers. Your comments will be reviewed with our team to prevent such issues in the future. We appreciate your understanding and hope to provide you with a more seamless experience next time.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Very efficient

Very efficient as always. Service left on time and returned swiftly to the City Centre after the last race.

April 25, 2024
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Reply from Marathon Group

Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service efficient as always and appreciated the punctuality of our departures and swift returns to the City Centre. Your satisfaction is our top priority, and we’re delighted to have met your expectations.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Staff were superb

March 27, 2024
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Reply from Marathon Group

Thank you for your wonderful 5-star review! We're thrilled to hear that you found our staff superb. Providing excellent service is our top priority, and it's great to know that our team met your expectations.

We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Another great trip with Marathon…

Another great trip with Marathon Coaches to Punchestown. Fast, efficient and very friendly service.

May 2, 2024
Unprompted review
Marathon Group logo

Reply from Marathon Group

Hi Derek, thank you so much for taking the time to leave such a kind review. We look forward to welcoming you on your next bus service.

Rated 3 out of 5 stars

Marathon coach sign caused confusion

Bus was due to leave from Wellington quay. I arrived at Aston Quay and met Marathon coach sign indicating bus stop. Other race goers were also waiting. My brother was at Wellington quay and rang to say bus was there. I informed 3 racegoers what I heard and we all walked to Wellington quay. The sign posted at Aston quay caused much confusion. Other race goers missed their designated bus owing to this problem.

April 30, 2024
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Reply from Marathon Group

Hi Greg, apologies for the confusion. Our bus stop got moved 2 years ago from Aston Quay to Georges Quay and this year on the direction of the National Transport Authority and Dublin City Council we had to move our stop once more to Wellington Quay. The change this year is due to works being undertaken at Georges Quay which now make it unsuitable for our bus service. In light of this change, we updated our website to reflect the new bus stop, in addition, we emailed every client who had booked on our service detailing the reason for the change and the location of the new bus stop. The signs erected at both Georges and Aston Quay had signage including directions to the new bus stop and a QR code if scanned would walk you straight to the new location. We apologise for the confusion and have asked our team on the ground to review the signage at both previous bus stop locations and remove them this morning should they appear unclear. Thank you for bringing this to our attention and we hope all else with your journey went as planned.

Rated 1 out of 5 stars

shocking customer skills by a director

We had been using this company for over 25 years - this year company doubled prices based on fuel prices- when i queried it was shouted at down the phone by the Director Francis - obviously change in management no longer interested in customer retention - truly appalled to be spoken to this way and to double the prices on children in such a cold manner -

April 23, 2024
Unprompted review
Marathon Group logo

Reply from Marathon Group

We deeply regret any misunderstanding or frustration experienced by our long-standing customers like yourself, and we appreciate you taking the time to share your concerns. While we understand your disappointment with the recent price adjustment, we want to clarify that the increase was not a sudden decision but rather a response to significant cost escalations, impacting our operations. It is important to note that the quote was not doubled from previous years but was a 40% increase, which we were aware was significant and is the reason our Director, Francis, reached out to explain the situation and the reasons behind the adjustment, as we value transparency and aim to keep our loyal customers informed. Francis has been the director of the company since its inception and has valued customer relationships for 28+ years. We understand you were frustrated but as a company, we value respectful communication and strive to ensure that all interactions are conducted in a courteous and professional manner. We remain committed to providing excellent service and maintaining strong relationships with our customers. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.

Rated 5 out of 5 stars

Good service to gigs etc

Good service to gigs etc

April 1, 2024
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Reply from Marathon Group

Hi Craig, thank you so much for taking the time to leave us such a lovely review! Do reach out if we can assist again in the future!

Rated 5 out of 5 stars

Brilliant staff

March 30, 2024
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Reply from Marathon Group

Thank you so much for leaving us a lovely review! We appreciate the time taken to write such a wonderful review and we will let the team know the same!

Rated 5 out of 5 stars

So easy to book with

So easy to book with

March 1, 2024
Marathon Group logo

Reply from Marathon Group

Thank you so much for leaving us a lovely review! We appreciate the time taken to write such a wonderful review!

Rated 2 out of 5 stars

Rude driver

Driver was rude and wouldn’t look at email as one girl had 6 tickets on her phone. We ended getting off bus

March 27, 2024
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Reply from Marathon Group

Hello, do let us know what bus service you were on and we will look into this further. Thank you for your feedback

Rated 5 out of 5 stars

Return shuttle for Pearl Jam…

I booked a return shuttle for Pearl Jam in June. Bought 4 rather than 2 tickets by accident. Emailed the company and got a instant super friendly reply sorting out a refund.
Amazing customer service.

March 28, 2024
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Reply from Marathon Group

Thank you so much for leaving us a lovely review! We appreciate the time taken to write such a wonderful review! We look forward to welcoming you at the bus stop this June!

Rated 5 out of 5 stars

Went to Fairyhouse 1st April

Went to Fairyhouse 1st April, weather crap(nothing could be done about that). Driver and others taking names etc were all lovely and helpful. Got bus close to our hotel near Temple Bar. Definitely recommend the service. Convenient, reasonable price. Thanks

April 1, 2024
Marathon Group logo

Reply from Marathon Group

Thank you so much for leaving us a lovely review! We appreciate the time taken to write such a wonderful review!

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